National HVAC Trainer-Canada

Sales and Training

Remote

Full-time

What We Are Looking For

The ideal candidate for this position will have broad experience in the residential HVAC and water heating industries. The candidate would have a full understanding of residential HVAC heating and cooling concepts and experience presenting those to technical audiences. This person must also understand troubleshooting products and the proper installation of associated equipment. Essential attributes include excellent communication and interpersonal skills with an ability to multitask and remain focused in high-pressure situations. In addition, the candidate must be self-motivated and able to work independently including in critical areas requiring the exercise of discretion and independent judgment. If you are someone who likes to meet new people and build lasting relationships, you will have a great advantage.

Responsibilities:

• Conduct various levels and types of internal and external technical training. Including sales and technical training programs involving Navien products including installation, troubleshooting and service.
• Use discretion and independent judgment to evaluate and determines training objectives, ability to write and develop training programs that support Navien’s business operations. Will also have the ability to modify existing training programs as needed including outline, text, handouts, tests, and design exercises where applicable.
• Train on safety, installation, programming, maintenance, troubleshooting and repair of Navien products, and equipment directly related to Navien applications.
• Be familiar with industry standards and common practices within the HVAC and water heating /hydronics industry. Understand regional specific differences or issues in the field.
• Perform a variety of tasks, during occasional non-training periods including, but not limited to, field inspections, technical site visits and fielding phone calls from various sources.
• Interact with internal department leaders and staff as necessary, such as Marketing, IT, Product Development, or the Sales Teams as necessary to jointly support business operations and departments.
• Review technical documents for content and accuracy providing input and direction.
• Document weekly responsibilities through required sales and training reports, expense reports, emails, and phone calls.
• Coordinate with training and sales managers regarding operational matters including:
  • Scheduling trainings and travel
  • Training targets and working with staff and reps to achieve those yearly goals
• Travel – this position involves extensive travel, to trade shows, meetings, or other events as needed – approximately 70% travel is typical.

Requirements:

• Previous residential HVAC instructor experience preferred involving mechanical, electrical and air movement with 2-4 years of experience in the field or in a related area.
• Ability to articulate problems and solutions concisely to all levels of customer including but not limited to contractor, distributer, engineer and architect.
• Relies on experience and independent judgment to plan and accomplish goals.
• Strong presentation/public speaking skills and strong customer service skills.
• Able to communicate effectively and present to small, medium and large audiences.
• Proficiency with Microsoft Office products,
• Experience using popular web based training tools such as ZOOM to facilitate remote training as appropriate.
• Create an evaluation process to measure student performance through written and hands-on assessments.
• Experience and competence in using hand tools and test equipment relevant to specific products and the HVAC industry.
• Collaborate with Marketing and Product Management to ensure all trainings support brand requirements and reflects Navien brand and solutions properly.
• Ability to lift and carry 30 lbs. – 50 lbs.
• Ability to teach/instruct adults in an enthusiastic and engaging manner.
• Clear motor vehicle record.

Qualifications:

• Education Requirements: High School Diploma or equivalent (GED). College coursework or AS / BS degree in related field preferred.
• Experience developing NATE qualifying training materials and managing training submittals
• Experience training residential HVAC products with an emphasis on installation and troubleshooting.
• Capable of using good judgment and discretion when exposed to confidential information.
• Excellent interpersonal skills, writing ability, computer skills and organizational skills.
• Understand and apply standard levels of learning measurement and evaluation.
• Understand and apply best practices methodologies of instructional design.
• Knowledge of principals and methods of adult education and presentation techniques.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Pay Scale: C$90,000 - C$110,000 Base Salary DOE, plus Incentive Plan!

Benefits:

• Medical, Dental, Ortho, Vision, Rx, LTD & Life Insurance
• Employee-only premium covered at 100%
• RRSP 100% match on employee’s contribution, up to a maximum of 5%
• 11.5 Paid Holidays per calendar year
• Community Involvement Day
• Employee discounts on Navien products
• Car Allowance of C$8,500/year (prorated first year)
• Mobile Phone Allowance of C$180/month

About Navien, Inc.

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

Navien Inc. is an Equal Opportunity Employer

No Agencies Please!