JOB SUMMARY

The mandate of Fire Services is to protect the lives, property and environment for the citizens of and visitors to the City of Ottawa.

You are responsible for: receiving emergency calls from the public and other agencies; quickly analyzing information received from the caller and dispatching the required emergency vehicles; efficiently operating console equipment, including telephone, radio, and computer aided dispatch; following established procedures in making calm, sound decision as required in an emergency services environment. You have a good working knowledge of available resources to support emergency scene operations.

EDUCATION AND EXPERIENCE

Completion of grade 12.

A minimum of four years in a customer service field, face-to-face or telephone.

Previous Fire Service experience, and, in particular, previous experience within an Emergency Communications Centre will be considered an asset.

CERTIFICATIONS AND LICENCES

Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated

Current Standard First Aid, CPR and/or AED certificates

KNOWLEDGE

• Working knowledge of applicable occupational health and safety legislation;
• General knowledge of corporate/departmental policies and procedures related to health and safety;
• Accurate keyboarding/typing skills of a minimum of 35 wpm with 90% accuracy;
• Experience with Microsoft Office and Microsoft Windows operating system.

COMPETENCIES, SKILLS AND ABILITIES

• Deal with constant emergency, high stress situations over the telephone;
• Communicate effectively and professionally both orally and in writing;
• Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and be accountable for such decisions;
• Ability to multi-task;
• Easily understands speaking voice on radio and telephone;
• Computer terminal operation and use;
• Ability to interface with data and equipment;
• Good understanding of emergency equipment and of fire service terminology;
• A demonstrated ability to work in a team environment;
• Ability to control stressful situations;
• Strong knowledge of City streets and general topography;
• Demonstrated ability in the area of public relations and personal relations;
• Expertise in language skills related to pronunciation and spelling of street names;
• Strong data entry, retrieval and keyboard skills.
• Good judgment, strong interpersonal and communication skills combined with excellent customer service skills;
• Ability to work in a constant high stress environment;
• Professional, polite and patient telephone and radio demeanor;
• Must be able to meet deadlines;
• Flexibility and adaptability;
• Ability to prioritize tasks / demands and carry out priorities as identified;
• Strong service attitude;
• Ability to work effectively in a team environment within a 24/7-shift operation;
• Punctual, reliable and dependable;
• Must be available to work shift work (rotation of days, nights, weekends & holidays).

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral. English: oral, reading, writing. Candidates must meet language requirement for position upon hire.
• Police Record Check: The successful candidate will be required to complete a Security Clearance form with the Ottawa Police Service.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

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Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.