Now Hiring: Reservations Agent
Department: Reservations

Harrison Hot Springs Resort & Spa
$18.76 - $25.01 per hour

Looking for more than just a job? At Harrison Hot Springs Resort & Spa, work meets adventure,

relaxation, and opportunity. From our hot spring pools and spa to restaurants, golf, and

lakeside activities, this is where careers grow, and work-life balance happens. Join our team

and help us create unforgettable guest experiences in one of the most beautiful parts of the

Fraser Valley.

About the Role

This position contributes to the profit of the hotel by maximizing occupancies, up selling, and

providing excellent customer service both while working at the Guest Services Desk or In House

Call Centre. This position is critical to the image of the hotel and contributes to the hotel's

success with exceptional service.

What You’ll Do

• Understand each room type and amenities in each room type.

• Understand all hotel facilities and can describe them to guests.

• Respond to guests directly when working at the guest services desk (an extension of

reservations – when scheduled) in the lobby, telephone, mail, and email inquiries.

• Sell the hotel and its facilities, up selling wherever possible.

• Enter all individual and group reservations into the computer accurately and completely.

• Send confirmations.

• Follow guarantee and deposit procedures.

• Respond to internal requests, email requests and fax requests in a timely, professional,

and accurate manner.

• Follow established third-party credit card authorization procedures.

• File correspondence and computer reports.

• Ensure guest history files are accurate and up to date.

• Other job-related duties may be assigned.

What We’re Looking For

• Front desk, reservations, concierge, or sales training from a recognized

hospitality/tourism school is preferred.

• One-year previous experience working in a reservations department, preferably at a

hotel or resort, is an asset.

• Ability to calculate figures and amounts such as discounts, interest, commissions – most

of this will be done by computer.

• Strong computer skills with Microsoft office and PMS - specifically Maestro.

• Exceptional listening, communication and problem-solving skills.

• Provide Advance notice of group arrivals to appropriate departments.

• Up-selling of rooms.

• Excellent interpersonal relationships with co-workers.

• Excellent communication skills.

• Being multilingual is an asset.

• Flexible to a changing schedule.

Perks

• On-site complementary parking
• Company events
• Subsidized Meal Program
• Associate Discounts: Room, F&B outlets, retails and spa.
• Voluntary RRSP (for eligible associates)
• Benefits package including health, dental, vision coverage, long-term and short-term

disability insurance. (for eligible associates)

Features of the Resort

• Five mineral hot springs pools
• Healing Springs Spa
• Three restaurants & one coffee shop
• Two gift shops
• Banquet and catering services
• Golf course, marina, and more!

How to Apply

Email your resume and cover letter to hhshr@harrisonresort.com or fax to 604-796-4712

Only candidates legally eligible to work in Canada will be considered. We thank all applicants,
however, only those selected for an interview will be contacted.

www.harrisonresort.com