Associate Customer Success Manager - Canada (Remote)
About the role
Everything we do is for our customers!
Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk, and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers’ success, we are motivated by customer obsession, extreme urgency, excellence, and resourcefulness to power 5,000+ global brands while we head to 100,000+.
Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If you're a driver and not a passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you.
The Opportunity Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define what's possible with every challenge! Ready to make an impact? Welcome to Maropost, and you can turn ideas into action!
We are searching for a hungry, passionate, customer-centric contributor with B2B SaaS success experience to fill a critical role at Maropost. This position will manage a portfolio of key accounts and responsible for customer retention, driving product adoption, and identifying opportunities for growth. We are looking for people who are ready to grind, results driven, demonstrate extreme accountability, partner with intention and share an entrepreneurial spirit.
In your role as an Associate Customer Success Manager (ACSM), you will support a high-volume portfolio of customers (up to $5,000 MRR) through a 1-to-Many engagement model. Your role is to deliver proactive, scalable engagement at key stages in the customer lifecycle—from onboarding support to adoption, growth, and renewal. You'll help customers maximize value from Maropost while improving adoption, satisfaction, and retention through intelligent, data-driven engagement strategies.
This is a critical role for ensuring smaller accounts are nurtured with precision, care, and creativity—through automation, group programming, and targeted communications.
What You'll Be Responsible For
- Guide customers through onboarding via automated programs, group webinars, and self-serve resources.
- Monitor early adoption and trigger timely interventions based on usage and engagement metrics.
- Drive value realization through scalable QBRs, educational content, and success campaigns.
- Lead retention efforts via proactive communication, usage nudges, and renewal readiness plays.
- Identify and qualify opportunities for upsell, cross-sell, and expansion within your customer cohort.
- Partner with Sales and CSMs to generate pipeline through insights-led recommendations and success-driven conversations.
- Influence customer decisions by showcasing the business impact of additional Maropost features.
- Track & surface patterns that indicate buying intent, contributing to monthly revenue targets and CS-influenced pipeline.
- Ensure forecasting accuracy and pipeline hygiene by maintaining up-to-date opportunity data and proactively validating deal progression.
- Develop and execute 1-to-Many engagement strategies across Tech and Scale segments.
- Host monthly webinars, product training sessions, and quarterly business reviews (QBRs) for high growth cohorts.
- Leverage marketing automation tools to deliver timely, relevant content and customer education.
- Manage touchpoints at scale—ensuring the right message, to the right customer, at the right time.
- Work closely with Onboarding, Support, Product, and Marketing to refine messaging customer touchpoints.
- Surface customer feedback and feature adoption trends to influence roadmap priorities.
What You’ll Bring To Maropost
- 3+ years of experience in customer success, account management, or customer marketing.
- Experience in Mar-Tech, Commerce, and/or Email Solutions is required.
- Experience in a high-growth, SaaS scaleup with fast-paced, rapidly changing environment is essential.
- Proven track record of driving customer retention, adoption, and growth in a SaaS environment with a track record of delivering over 100%+ NRR.
- Strong sales fundamentals, business & sales acumen.
- Coachable, authentic, hungry, driven, energetic, curious, passionate, entrepreneurial, and analytical in nature
- Excellent presentation and written business communication skills; ability to lead meetings internally and externally and executive briefing.
- Strong project management skills and ability to manage a large, diverse book of business (75–100 accounts).
- Familiarity with Gong, SFDC, HubSpot, M365, Apollo, and LI Nav are a bonus.
- You exemplify Maropost’s values:
- Extreme Urgency
- Resourceful
- Excellence
- Customer Obsessed
Message from the Founders: Maropost is looking for builders—people who are driven to move our business forward at all costs to achieve both our short- and long-term goals and the results and outcomes those goals will deliver for all of us.
If that isn't for you, that’s ok. For those of you that it is, please get in touch with us!
About Maropost
Maropost is the leading Commerce platform that provides software and support to help businesses execute their customer journey better. Our platform includes Commerce (Online and Retail), Marketing, Service, and Payments management products that start and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and retain customers.
Maropost is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Toronto, Canada with offices in Mohali, India; Brisbane, Australia; Chicago, USA; Stockholm, Sweden; and the Sunshine Coast, Australia.
To learn more about Maropost visit www.maropost.com and to join our team visit www.maropost.com/careers/
Associate Customer Success Manager - Canada (Remote)
About the role
Everything we do is for our customers!
Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk, and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers’ success, we are motivated by customer obsession, extreme urgency, excellence, and resourcefulness to power 5,000+ global brands while we head to 100,000+.
Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If you're a driver and not a passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you.
The Opportunity Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define what's possible with every challenge! Ready to make an impact? Welcome to Maropost, and you can turn ideas into action!
We are searching for a hungry, passionate, customer-centric contributor with B2B SaaS success experience to fill a critical role at Maropost. This position will manage a portfolio of key accounts and responsible for customer retention, driving product adoption, and identifying opportunities for growth. We are looking for people who are ready to grind, results driven, demonstrate extreme accountability, partner with intention and share an entrepreneurial spirit.
In your role as an Associate Customer Success Manager (ACSM), you will support a high-volume portfolio of customers (up to $5,000 MRR) through a 1-to-Many engagement model. Your role is to deliver proactive, scalable engagement at key stages in the customer lifecycle—from onboarding support to adoption, growth, and renewal. You'll help customers maximize value from Maropost while improving adoption, satisfaction, and retention through intelligent, data-driven engagement strategies.
This is a critical role for ensuring smaller accounts are nurtured with precision, care, and creativity—through automation, group programming, and targeted communications.
What You'll Be Responsible For
- Guide customers through onboarding via automated programs, group webinars, and self-serve resources.
- Monitor early adoption and trigger timely interventions based on usage and engagement metrics.
- Drive value realization through scalable QBRs, educational content, and success campaigns.
- Lead retention efforts via proactive communication, usage nudges, and renewal readiness plays.
- Identify and qualify opportunities for upsell, cross-sell, and expansion within your customer cohort.
- Partner with Sales and CSMs to generate pipeline through insights-led recommendations and success-driven conversations.
- Influence customer decisions by showcasing the business impact of additional Maropost features.
- Track & surface patterns that indicate buying intent, contributing to monthly revenue targets and CS-influenced pipeline.
- Ensure forecasting accuracy and pipeline hygiene by maintaining up-to-date opportunity data and proactively validating deal progression.
- Develop and execute 1-to-Many engagement strategies across Tech and Scale segments.
- Host monthly webinars, product training sessions, and quarterly business reviews (QBRs) for high growth cohorts.
- Leverage marketing automation tools to deliver timely, relevant content and customer education.
- Manage touchpoints at scale—ensuring the right message, to the right customer, at the right time.
- Work closely with Onboarding, Support, Product, and Marketing to refine messaging customer touchpoints.
- Surface customer feedback and feature adoption trends to influence roadmap priorities.
What You’ll Bring To Maropost
- 3+ years of experience in customer success, account management, or customer marketing.
- Experience in Mar-Tech, Commerce, and/or Email Solutions is required.
- Experience in a high-growth, SaaS scaleup with fast-paced, rapidly changing environment is essential.
- Proven track record of driving customer retention, adoption, and growth in a SaaS environment with a track record of delivering over 100%+ NRR.
- Strong sales fundamentals, business & sales acumen.
- Coachable, authentic, hungry, driven, energetic, curious, passionate, entrepreneurial, and analytical in nature
- Excellent presentation and written business communication skills; ability to lead meetings internally and externally and executive briefing.
- Strong project management skills and ability to manage a large, diverse book of business (75–100 accounts).
- Familiarity with Gong, SFDC, HubSpot, M365, Apollo, and LI Nav are a bonus.
- You exemplify Maropost’s values:
- Extreme Urgency
- Resourceful
- Excellence
- Customer Obsessed
Message from the Founders: Maropost is looking for builders—people who are driven to move our business forward at all costs to achieve both our short- and long-term goals and the results and outcomes those goals will deliver for all of us.
If that isn't for you, that’s ok. For those of you that it is, please get in touch with us!
About Maropost
Maropost is the leading Commerce platform that provides software and support to help businesses execute their customer journey better. Our platform includes Commerce (Online and Retail), Marketing, Service, and Payments management products that start and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and retain customers.
Maropost is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Toronto, Canada with offices in Mohali, India; Brisbane, Australia; Chicago, USA; Stockholm, Sweden; and the Sunshine Coast, Australia.
To learn more about Maropost visit www.maropost.com and to join our team visit www.maropost.com/careers/