Front of House Supervisor - Chick-fil-A Heartland
Top Benefits
About the role
Who We Are
Chick-fil-A is a locally owned and operated quick service restaurant, widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment, where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often, we're not only in the chicken business, but we are in the people business as well. As part of our team, you will be surrounded by caring leadership who seek to intentionally develop your talents and present opportunities for you to grow as a professional, a leader, and skilled individual.
Position Overview
We are hiring a Full-time Front of House (BOH) Supervisor to join our leadership team. The FOH Supervisor is responsible for leading all front-of-house operations during assigned shifts, ensuring team performance, customer experience, and adherence to Chick-fil-A’s hospitality and service models. This role oversees team leaders and team members, supports scheduling and compliance, and collaborates with management to drive business results.
If you are passionate about leadership, guest service, and growing within a dynamic organization, this role is for you!
What You’ll Do
- Take full ownership and accountability for the shift and all FOH team members during the shift
- Oversee daily FOH operations, including assigning team members to stations and managing flow of service
- Ensure adherence to Chick-fil-A hospitality standards and customer service protocols
- Monitor customer feedback and satisfaction scores, addressing issues and implementing improvements as needed
- Resolve guest concerns promptly and professionally, ensuring exceptional customer experience
- Ensure accurate cash handling and security protocols are followed at all times
- Provide real-time coaching and constructive feedback to FOH Team Members and Team Leaders
- Manage day-to-day business activities, shift organization, and restaurant needs
- Train and mentor team members on guest experience, speed of service, and complaint resolution
- Execute all Chick-fil-A service models, including Winning Hearts Every Day, First & Second Mile Service, and the Recovery Model
- Ensure compliance with restaurant policies, safety standards, and operational procedures
- Partner with other leaders and the Operator to drive performance and team success
Work Hours
- Operating Hours: 9:30 am – 11:00 pm, Monday to Saturday
- Closed Sundays
Why Join Chick-fil-A Heartland?
- Flexible Scheduling – We’ll do our best to accommodate personal and family commitments
- Closed Sundays – Enjoy guaranteed time off every Sunday
- Work with the Operator – The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in their employees, teaching them important business skills for the future
- Competitive Pay – With transparent performance-based raise opportunities
- Complimentary Meals – Enjoy a free meal during every shift
- Professional Development – Leadership training, mentorship, and career advancement opportunities
- Scholarships – Apply for up to $25,000/year in education support
Equal Opportunity & Accessibility
Chick-fil-A Heartland is an equal opportunity employer.
We are committed to providing a work environment free from discrimination and in compliance with all Ontario Employment Standards. If you require accommodation during the hiring process, please don’t hesitate to reach out. We strive to offer an inclusive and accessible candidate experience and will make arrangements as needed. Kindly reach out to discuss any accommodations or assistance you may require.
REQUIREMENTS
- Minimum 1+ years of leadership experience in a quick-service restaurant (Mandatory)
- Minimum 1–2 years of experience in a customer-facing role, ideally in food service or hospitality
- Demonstrated ability to lead a team in a fast-paced environment
- Comfortable resolving guest concerns and supporting a welcoming environment under pressure
- Able to provide clear, respectful, and constructive instructions and feedback to team members
- Comfortable documenting team performance issues or shift notes in written form when required
- Strong interpersonal skills and a passion for building positive relationships with both guests and team members
- Analytical mindset with the ability to identify and resolve operational challenges promptly
- Proficient in computer applications, such as MS Office and POS systems
- Availability to work flexible hours, including evenings and Saturdays
In 1946, S. Truett Cathy, founder and Chairman of Chick-fil-A, Inc., started a single restaurant called “The Dwarf House” in the Atlanta suburb of Hapeville, Georgia. The Chick-fil-A trademark was patented in 1964, and the first Chick-fil-A restaurant was opened inside the Greenbriar Shopping Center in Atlanta, Georgia in 1967 (this was the beginning of the modern-day food court which is found in almost every mall today). Two more locations opened in 1969, and the growth has continued since that time. As a result of Truett’s innovation and personal commitment to both guests and Team Members, Chick-fil-A has grown into one of the largest family-owned and privately held restaurant chains in the United States and is continuing that growth into Canada. Chick-fil-A restaurants serve millions of guests every year, in more than 3,000 locations in the United States, Puerto Rico, Canada and UK. You can find additional information about Chick-fil-A’s corporate history at <www.chick-fil-a.ca>.
Chick-fil-A Heartland is an independently owned and operated quick service restaurant looking for incredible team members who have the heart to make a difference in the lives of our guests. We sell amazing and delicious products and have a desire to make a difference in the lives we come in contact with. Team Members work in a culture that encourages growth, care, offers opportunity, provides support & empowers innovation. Join a culture of positive influence & stewardship that values integrity, hospitality and professionalism!
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.
About Chick-fil-A Restaurants
Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, known for its freshly-prepared food, signature hospitality and unique franchise model. More than 200,000 Team Members are employed by independent Owner-Operators in more than 3,000 restaurants across the United States, Canada, and Puerto Rico. Chick-fil-A Owner-Operators live and work in the communities their restaurants serve, each supporting local efforts to address hunger, education, and making a positive impact. For their Team Members, Chick-fil-A Operators are committed to providing a welcoming and supportive culture, personal and professional growth opportunities, and the flexibility to thrive inside and outside of work. Chick-fil-A, Inc. is a family-owned and privately held company that was founded in 1967 by S. Truett Cathy.
Front of House Supervisor - Chick-fil-A Heartland
Top Benefits
About the role
Who We Are
Chick-fil-A is a locally owned and operated quick service restaurant, widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment, where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often, we're not only in the chicken business, but we are in the people business as well. As part of our team, you will be surrounded by caring leadership who seek to intentionally develop your talents and present opportunities for you to grow as a professional, a leader, and skilled individual.
Position Overview
We are hiring a Full-time Front of House (BOH) Supervisor to join our leadership team. The FOH Supervisor is responsible for leading all front-of-house operations during assigned shifts, ensuring team performance, customer experience, and adherence to Chick-fil-A’s hospitality and service models. This role oversees team leaders and team members, supports scheduling and compliance, and collaborates with management to drive business results.
If you are passionate about leadership, guest service, and growing within a dynamic organization, this role is for you!
What You’ll Do
- Take full ownership and accountability for the shift and all FOH team members during the shift
- Oversee daily FOH operations, including assigning team members to stations and managing flow of service
- Ensure adherence to Chick-fil-A hospitality standards and customer service protocols
- Monitor customer feedback and satisfaction scores, addressing issues and implementing improvements as needed
- Resolve guest concerns promptly and professionally, ensuring exceptional customer experience
- Ensure accurate cash handling and security protocols are followed at all times
- Provide real-time coaching and constructive feedback to FOH Team Members and Team Leaders
- Manage day-to-day business activities, shift organization, and restaurant needs
- Train and mentor team members on guest experience, speed of service, and complaint resolution
- Execute all Chick-fil-A service models, including Winning Hearts Every Day, First & Second Mile Service, and the Recovery Model
- Ensure compliance with restaurant policies, safety standards, and operational procedures
- Partner with other leaders and the Operator to drive performance and team success
Work Hours
- Operating Hours: 9:30 am – 11:00 pm, Monday to Saturday
- Closed Sundays
Why Join Chick-fil-A Heartland?
- Flexible Scheduling – We’ll do our best to accommodate personal and family commitments
- Closed Sundays – Enjoy guaranteed time off every Sunday
- Work with the Operator – The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in their employees, teaching them important business skills for the future
- Competitive Pay – With transparent performance-based raise opportunities
- Complimentary Meals – Enjoy a free meal during every shift
- Professional Development – Leadership training, mentorship, and career advancement opportunities
- Scholarships – Apply for up to $25,000/year in education support
Equal Opportunity & Accessibility
Chick-fil-A Heartland is an equal opportunity employer.
We are committed to providing a work environment free from discrimination and in compliance with all Ontario Employment Standards. If you require accommodation during the hiring process, please don’t hesitate to reach out. We strive to offer an inclusive and accessible candidate experience and will make arrangements as needed. Kindly reach out to discuss any accommodations or assistance you may require.
REQUIREMENTS
- Minimum 1+ years of leadership experience in a quick-service restaurant (Mandatory)
- Minimum 1–2 years of experience in a customer-facing role, ideally in food service or hospitality
- Demonstrated ability to lead a team in a fast-paced environment
- Comfortable resolving guest concerns and supporting a welcoming environment under pressure
- Able to provide clear, respectful, and constructive instructions and feedback to team members
- Comfortable documenting team performance issues or shift notes in written form when required
- Strong interpersonal skills and a passion for building positive relationships with both guests and team members
- Analytical mindset with the ability to identify and resolve operational challenges promptly
- Proficient in computer applications, such as MS Office and POS systems
- Availability to work flexible hours, including evenings and Saturdays
In 1946, S. Truett Cathy, founder and Chairman of Chick-fil-A, Inc., started a single restaurant called “The Dwarf House” in the Atlanta suburb of Hapeville, Georgia. The Chick-fil-A trademark was patented in 1964, and the first Chick-fil-A restaurant was opened inside the Greenbriar Shopping Center in Atlanta, Georgia in 1967 (this was the beginning of the modern-day food court which is found in almost every mall today). Two more locations opened in 1969, and the growth has continued since that time. As a result of Truett’s innovation and personal commitment to both guests and Team Members, Chick-fil-A has grown into one of the largest family-owned and privately held restaurant chains in the United States and is continuing that growth into Canada. Chick-fil-A restaurants serve millions of guests every year, in more than 3,000 locations in the United States, Puerto Rico, Canada and UK. You can find additional information about Chick-fil-A’s corporate history at <www.chick-fil-a.ca>.
Chick-fil-A Heartland is an independently owned and operated quick service restaurant looking for incredible team members who have the heart to make a difference in the lives of our guests. We sell amazing and delicious products and have a desire to make a difference in the lives we come in contact with. Team Members work in a culture that encourages growth, care, offers opportunity, provides support & empowers innovation. Join a culture of positive influence & stewardship that values integrity, hospitality and professionalism!
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.
About Chick-fil-A Restaurants
Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, known for its freshly-prepared food, signature hospitality and unique franchise model. More than 200,000 Team Members are employed by independent Owner-Operators in more than 3,000 restaurants across the United States, Canada, and Puerto Rico. Chick-fil-A Owner-Operators live and work in the communities their restaurants serve, each supporting local efforts to address hunger, education, and making a positive impact. For their Team Members, Chick-fil-A Operators are committed to providing a welcoming and supportive culture, personal and professional growth opportunities, and the flexibility to thrive inside and outside of work. Chick-fil-A, Inc. is a family-owned and privately held company that was founded in 1967 by S. Truett Cathy.