Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 09/24/2025

Posting Close Date: 09/26/2025 (Please note the posting will close at 11:59pm MST )

Why WestJet: Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off. Overview of role: Within the IT Field Services Team, the Senior Analyst will be responsible for providing onsite technical support and maintenance for remotely located desktops, laptops, network infrastructure, kiosks, and other systems. This role is critical in ensuring the smooth operation of airport technology, contributing to efficient airport operations and exceptional customer service.

Being the lead analyst within an operational pod, the Senior Analyst will administer, implement key improvements, troubleshoot issues, and resolve incidents within the technology stack that supports the business unit. Playing a key role in change, incident, and release management for the product stack, the Senior Analyst will maintain the stability and functionality of the systems supported.Administration of relevant technology within their product or operationally focused team

Key deliverables / responsibilities include:

• Provide timely and effective support to end-users, including troubleshooting and resolving hardware and software issues
• Support and maintain network infrastructure, including SD-WAN edges, switches, firewalls, wireless access point, and supporting technologies
• Assist in the setup, configuration, and maintenance of Sabre systems and applications
• Leads in change, incident, problem management tasks within product team
• Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within, provides insights and expertise where required
• Ticket management, documentation of steps taken to fix or improve work items
• Knowledge management input, development of support runbooks and transition to operation process
• Responsible to ensure that all knowledge management is up to date and published for technology supported
• Work closely with other IT Teams, airport staff, and external vendors to ensure seamless technology integration and support
• Participation in relevant audits if required
• Requirement to be part of a on-call rotation within a Team for weekdays, weekends, and holidays as required
• This position will require travel to WestJet remote locations (airports, hangars, maintenance facilities)
• This role involves the lifting of IT equipment and working in confined spaces

Experience and qualifications:

• College diploma or bachelor’s degree in information technology, Computer Science or a related field
• Minimum of 5 years of experience in IT support, with a focus on desktop setup/troubleshooting and supporting network infrastructure
• Excellent time management skills, ability to manage multiple items
• Incident and problem management skills
• Willingness to learn related technology and business process
• Ability to determine root cause from outcomes
• CompTIA A+, CompTIA Network +, Cisco Certified Network Associate (CCNA) would be considered an asset.
• Must be able to obtain and maintain an Airport Restricted Area Identification Card (requires a 5-year traceable history, a clear criminal record and a Canadian citizenship or Permanent Resident Card).
• Must be able to travel internationally (United States and beyond) without restrictions.
• Must hold a current valid passport; where a Canadian Passport is not held, a Canadian Permanent Resident card (accompanied with all individual Visas necessary to enable you to perform the duties of a Cabin Crew Member wherever WestJet operates) is required.

The benefits of being a WestJetter: WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now! About WestJet Group Of Companies WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know at talent@westjet.com. We encourage all qualified candidates to apply.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you’re passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com