Director, eCommerce and Parcel Sales
About the role
Job Requisition Id: 199066
Business Function: Sales
Primary City: Montreal
Other Location(s): Ottawa
Province: Quebec
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (CBCC)
Employee Class and Level: CPMGB03
Number of Vacancies 1
Closing Date (YYYY-MM-DD): 2026-04-03 Job Description The Director eCommerce and Parcel Sales is responsible for developing and executing the national sales strategy (East) to achieve targeted business growth and revenue objectives. This executive leadership role will play a critical part in rebuilding and expanding our parcel business by driving market share growth, strengthening strategic partnerships, and leading high impact sales initiatives across key Ecommerce segments. As a senior sales leader, the Director will foster, manage, and deepen relationships with some of Canada Post's most significant and strategic customers. The role is accountable for ensuring strong customer retention, identifying new growth opportunities, and delivering solutions that align with evolving eCommerce and parcel market demands. The director will provide leadership to their team/sales organization, setting clear strategic priorities, enabling high- performance teams, and championing a customer obsessed approach to sales execution. Working cross functionally with operations, marketing, product and commercial strategy teams, the Director will ensure alignment between customer needs, market opportunities and Canada Post's parcel and ecommerce capabilities. This position reports to the General Manager, Ecommerce, International and Marketing Solution Sales.
Job Responsibilities Below are the main job requirements and responsibilities for the Director, E-Commerce and Parcel Sales Solutions.
- Plan and implement sales strategy and customer retention and development programs for the E-Commerce and Parcels LOB / Smartmail Marketing LOB.
- Achieves sales quotas by managing and coaching the end-to-end sales process and methodology for the E-Commerce & Parcels / Smartmail Marketing Solution Specialist sales team, including oversight and support for prospecting, customer analytics, proposal development, executing presentations, negotiating agreements, signing contracts within delegation of authority, securing sales to obtain full revenue, volume, and margin potential.
- Manage sales resources according to agreed headcount and budgets.
- Contribute to formulation of policy and strategy as a sales executive team member.
- Recruit, manage, train, and motivate Solution Specialists and support staff according to company procedures, and policy.
- Maintain administration and relevant reporting and planning systems.
Job Responsibilities (continued)
- Manage relevant reporting of management and financial information for the assigned Solution Specialist LOB sales team.
- Supports for their reports and personally maintains industry level knowledge and expertise regarding E-Commerce & Parcel / Smartmail Marketing trends and best practices.
- Maintain and develop corporate image and reputation, and protect and develop the company's brands via suitable sales activities and intellectual property (sales collateral) management.
- Plan and manage internal communications and awareness of corporate direction, mission, aims and activities.
- Leads change management efforts, using approved Change Management processes, as required. Communicates and manages the change providing process specific coaching to assigned sales team. Monitors and regularly reports on goal progress related to change initiatives.
- Create a positive work environment, provide clear objectives and performance expectations, ensure team members are adequately trained and well-informed; provide employees with the support necessary to deliver or exceed planned results.
Qualifications Education
- Completed post-secondary, preferably in a related field or a combination of equivalent professional experience and training
Experience
- 5 to 7 years of relevant functional experience
- 3 or more years’ experience managing people
- One or more years of experience in a unionized environment an asset
Other Candidate Requirements
- Proficient computer skills and competent with Microsoft Office programs
- Excellent team building and leadership skills and experience
- Budget and planning experience
- Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
- Strong interpersonal skills with an ability to build and maintain relationships
- Strong oral and written communication skills
Other Information Canada Post’s values and behaviours Our Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
About Canada Post / Postes Canada
As the country's postal service and leading ecommerce delivery company, we’re committed to serving Canadians and Canadian businesses, working for the greener good, and delivering a stronger Canada.
We are the only delivery organization with the network and commitment to serve all of the more than 17 million addresses across Canada. We operate the largest retail network in Canada, with almost 5,900 post offices in every corner of the country. Our nearly 68,000 employees connect us with Canadians and are proud to serve the communities where they live and work.
Canadians are at the heart of everything we do. We are dedicated to meeting their rapidly evolving needs and expectations. Our purpose, A Stronger Canada – Delivered, is anchored in our commitment to provide a service all Canadians can count on; demonstrate environmental and social leadership; and create a safe and welcoming workplace for all employees.
En tant que service postal et chef de file de la livraison des colis du cybercommerce au pays, nous sommes déterminés à servir la population et les entreprises d’ici, et à être porteurs d’un Canada plus fort et plus vert.
Grâce à notre réseau de livraison inégalé, nous avons la responsabilité de servir plus de 17 millions d’adresses d’un océan à l’autre. Avec près de 5 900 bureaux de poste, nous exploitons le plus vaste réseau de vente au détail au pays. Nos gens – quelque 68 000 employées et employés – servent fièrement les collectivités où ils vivent et travaillent, et nous relient à la population.
Les Canadiennes et les Canadiens sont au cœur de tout ce que nous faisons, et nous mettons tout en œuvre pour répondre à leurs besoins et à leurs attentes qui évoluent rapidement. Notre raison d’être, Porteurs d’un Canada plus fort, repose sur notre volonté d’offrir un service sur lequel tout le monde peut compter, de faire preuve de leadership en matière d’environnement et de responsabilité sociale, et de créer un milieu de travail sécuritaire et accueillant.
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Director, eCommerce and Parcel Sales
About the role
Job Requisition Id: 199066
Business Function: Sales
Primary City: Montreal
Other Location(s): Ottawa
Province: Quebec
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (CBCC)
Employee Class and Level: CPMGB03
Number of Vacancies 1
Closing Date (YYYY-MM-DD): 2026-04-03 Job Description The Director eCommerce and Parcel Sales is responsible for developing and executing the national sales strategy (East) to achieve targeted business growth and revenue objectives. This executive leadership role will play a critical part in rebuilding and expanding our parcel business by driving market share growth, strengthening strategic partnerships, and leading high impact sales initiatives across key Ecommerce segments. As a senior sales leader, the Director will foster, manage, and deepen relationships with some of Canada Post's most significant and strategic customers. The role is accountable for ensuring strong customer retention, identifying new growth opportunities, and delivering solutions that align with evolving eCommerce and parcel market demands. The director will provide leadership to their team/sales organization, setting clear strategic priorities, enabling high- performance teams, and championing a customer obsessed approach to sales execution. Working cross functionally with operations, marketing, product and commercial strategy teams, the Director will ensure alignment between customer needs, market opportunities and Canada Post's parcel and ecommerce capabilities. This position reports to the General Manager, Ecommerce, International and Marketing Solution Sales.
Job Responsibilities Below are the main job requirements and responsibilities for the Director, E-Commerce and Parcel Sales Solutions.
- Plan and implement sales strategy and customer retention and development programs for the E-Commerce and Parcels LOB / Smartmail Marketing LOB.
- Achieves sales quotas by managing and coaching the end-to-end sales process and methodology for the E-Commerce & Parcels / Smartmail Marketing Solution Specialist sales team, including oversight and support for prospecting, customer analytics, proposal development, executing presentations, negotiating agreements, signing contracts within delegation of authority, securing sales to obtain full revenue, volume, and margin potential.
- Manage sales resources according to agreed headcount and budgets.
- Contribute to formulation of policy and strategy as a sales executive team member.
- Recruit, manage, train, and motivate Solution Specialists and support staff according to company procedures, and policy.
- Maintain administration and relevant reporting and planning systems.
Job Responsibilities (continued)
- Manage relevant reporting of management and financial information for the assigned Solution Specialist LOB sales team.
- Supports for their reports and personally maintains industry level knowledge and expertise regarding E-Commerce & Parcel / Smartmail Marketing trends and best practices.
- Maintain and develop corporate image and reputation, and protect and develop the company's brands via suitable sales activities and intellectual property (sales collateral) management.
- Plan and manage internal communications and awareness of corporate direction, mission, aims and activities.
- Leads change management efforts, using approved Change Management processes, as required. Communicates and manages the change providing process specific coaching to assigned sales team. Monitors and regularly reports on goal progress related to change initiatives.
- Create a positive work environment, provide clear objectives and performance expectations, ensure team members are adequately trained and well-informed; provide employees with the support necessary to deliver or exceed planned results.
Qualifications Education
- Completed post-secondary, preferably in a related field or a combination of equivalent professional experience and training
Experience
- 5 to 7 years of relevant functional experience
- 3 or more years’ experience managing people
- One or more years of experience in a unionized environment an asset
Other Candidate Requirements
- Proficient computer skills and competent with Microsoft Office programs
- Excellent team building and leadership skills and experience
- Budget and planning experience
- Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
- Strong interpersonal skills with an ability to build and maintain relationships
- Strong oral and written communication skills
Other Information Canada Post’s values and behaviours Our Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
About Canada Post / Postes Canada
As the country's postal service and leading ecommerce delivery company, we’re committed to serving Canadians and Canadian businesses, working for the greener good, and delivering a stronger Canada.
We are the only delivery organization with the network and commitment to serve all of the more than 17 million addresses across Canada. We operate the largest retail network in Canada, with almost 5,900 post offices in every corner of the country. Our nearly 68,000 employees connect us with Canadians and are proud to serve the communities where they live and work.
Canadians are at the heart of everything we do. We are dedicated to meeting their rapidly evolving needs and expectations. Our purpose, A Stronger Canada – Delivered, is anchored in our commitment to provide a service all Canadians can count on; demonstrate environmental and social leadership; and create a safe and welcoming workplace for all employees.
En tant que service postal et chef de file de la livraison des colis du cybercommerce au pays, nous sommes déterminés à servir la population et les entreprises d’ici, et à être porteurs d’un Canada plus fort et plus vert.
Grâce à notre réseau de livraison inégalé, nous avons la responsabilité de servir plus de 17 millions d’adresses d’un océan à l’autre. Avec près de 5 900 bureaux de poste, nous exploitons le plus vaste réseau de vente au détail au pays. Nos gens – quelque 68 000 employées et employés – servent fièrement les collectivités où ils vivent et travaillent, et nous relient à la population.
Les Canadiennes et les Canadiens sont au cœur de tout ce que nous faisons, et nous mettons tout en œuvre pour répondre à leurs besoins et à leurs attentes qui évoluent rapidement. Notre raison d’être, Porteurs d’un Canada plus fort, repose sur notre volonté d’offrir un service sur lequel tout le monde peut compter, de faire preuve de leadership en matière d’environnement et de responsabilité sociale, et de créer un milieu de travail sécuritaire et accueillant.