About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager, Flight Dispatch Quality and Support is responsible for overseeing the Flight Dispatch Quality Assurance and Safety Management programs, ensuring ongoing compliance with regulatory, IOSA, and corporate safety standards.
Reporting to the Director, Flight Dispatch, the role provides leadership in audit preparedness, quality governance, risk management, and continuous improvement across Flight Dispatch operations. The incumbent also leads the Flight Support group, ensuring the integrity, reliability, and regulatory compliance of flight planning data, tools, and global overflight processes in support of safe and efficient operations worldwide.
Responsibilities:
- Provide leadership and oversight of the Flight Dispatch Quality Assurance and Safety Management programs, ensuring compliance with Canadian Aviation Regulations (CARs), IOSA standards, and corporate safety frameworks.
- Lead Flight Dispatch audit preparedness and execution, including IOSA, Transport Canada, internal, and corporate audits, ensuring findings are analyzed, addressed, and closed effectively.
- Monitor quality, safety, and performance trends, providing analysis and recommendations to the Director, Flight Dispatch to support informed decision making.
- Act as the point of contact for Quality for Flight Dispatch, collaborating with Corporate Safety, Flight Operations Quality, and regulatory authorities as required.
- Ensure appropriate quality governance, documentation control, audit records, and reporting mechanisms are maintained in support of regulatory and audit requirements.
- Identify and escalate resource and financial risks impacting the effectiveness of Flight Dispatch quality, safety, and support functions, and provide recommendations to support efficient use of resources.
- Partner closely with the Manager, Flight Dispatch Standards and Training to ensure alignment between quality requirements, documentation, procedures, and operational practices.
- Provide leadership and direction to the Flight Support function, ensuring accurate, timely, and compliant flight planning data and operational support.
- Ensure effective prioritization and delivery of Flight Support activities to meet operational, time critical, and regulatory requirements.
- Maintain oversight of global over flight compliance and associated regulatory permissions, acting as the Flight Dispatch liaison with Air Navigation Services, IATA, and other State agencies and airport authorities in support of operational requirements.
- Build and maintain effective relationships with internal stakeholders and external agencies to support optimized global routing and operational efficiency.
- Ensure the accuracy of Flight Planning software and global NOTAM databases, maintaining compliance with overflight regulations
- Act as designate for the Director, Flight Dispatch and peer managers when required, providing leadership continuity and operational support.
- Support the Director in identifying resource, financial, and capability risks that may impact quality, safety, or operational effectiveness.
- Lead, coach, and develop direct reports, ensuring effective performance management, workload prioritization, and team capability.
Qualifications
- Education: Post-secondary education; university or college diploma preferred.
- Proven ability to communicate information clearly, professionally, and credibly to various stakeholders.
- Proficiency in Microsoft Office applications (eg. MS Word, Excel, Outlook).
Licence(s), attestation(s), certification(s), association(s) required
- Is a qualified Flight Dispatcher conforming with the CARs.
Experience/Business Knowledge
- 5+ years of experience as a qualified Flight Dispatcher with Air Canada.
- Knowledge of management analysis and principles, methodology and techniques
- Previous operational control/flight dispatch leadership experience or project management roles.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
- In depth knowledge of Canadian Aviation Regulations, associated Commercial Air Services Standards, FARs and JAR-Ops. In depth knowledge of 705 and 725 operations. Must demonstrate significant achievements in specific quality areas and/or issues; proven superior interpersonal skills, writing skills and leadership capabilities.
- Safety Responsibilities: As per the Air Canada Flight Operations Manual (FOM), the Air Canada Flight Dispatch Standard Operating Procedures Manual (FDM), the integrated safety management system, SOC/Dispatch work area recovery and evacuation process, and aircraft accidents and incidents (publication 400).
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Not the right fit? Search for Manager, Flight Dispatch Quality and Support jobs in Toronto, ON
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
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About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager, Flight Dispatch Quality and Support is responsible for overseeing the Flight Dispatch Quality Assurance and Safety Management programs, ensuring ongoing compliance with regulatory, IOSA, and corporate safety standards.
Reporting to the Director, Flight Dispatch, the role provides leadership in audit preparedness, quality governance, risk management, and continuous improvement across Flight Dispatch operations. The incumbent also leads the Flight Support group, ensuring the integrity, reliability, and regulatory compliance of flight planning data, tools, and global overflight processes in support of safe and efficient operations worldwide.
Responsibilities:
- Provide leadership and oversight of the Flight Dispatch Quality Assurance and Safety Management programs, ensuring compliance with Canadian Aviation Regulations (CARs), IOSA standards, and corporate safety frameworks.
- Lead Flight Dispatch audit preparedness and execution, including IOSA, Transport Canada, internal, and corporate audits, ensuring findings are analyzed, addressed, and closed effectively.
- Monitor quality, safety, and performance trends, providing analysis and recommendations to the Director, Flight Dispatch to support informed decision making.
- Act as the point of contact for Quality for Flight Dispatch, collaborating with Corporate Safety, Flight Operations Quality, and regulatory authorities as required.
- Ensure appropriate quality governance, documentation control, audit records, and reporting mechanisms are maintained in support of regulatory and audit requirements.
- Identify and escalate resource and financial risks impacting the effectiveness of Flight Dispatch quality, safety, and support functions, and provide recommendations to support efficient use of resources.
- Partner closely with the Manager, Flight Dispatch Standards and Training to ensure alignment between quality requirements, documentation, procedures, and operational practices.
- Provide leadership and direction to the Flight Support function, ensuring accurate, timely, and compliant flight planning data and operational support.
- Ensure effective prioritization and delivery of Flight Support activities to meet operational, time critical, and regulatory requirements.
- Maintain oversight of global over flight compliance and associated regulatory permissions, acting as the Flight Dispatch liaison with Air Navigation Services, IATA, and other State agencies and airport authorities in support of operational requirements.
- Build and maintain effective relationships with internal stakeholders and external agencies to support optimized global routing and operational efficiency.
- Ensure the accuracy of Flight Planning software and global NOTAM databases, maintaining compliance with overflight regulations
- Act as designate for the Director, Flight Dispatch and peer managers when required, providing leadership continuity and operational support.
- Support the Director in identifying resource, financial, and capability risks that may impact quality, safety, or operational effectiveness.
- Lead, coach, and develop direct reports, ensuring effective performance management, workload prioritization, and team capability.
Qualifications
- Education: Post-secondary education; university or college diploma preferred.
- Proven ability to communicate information clearly, professionally, and credibly to various stakeholders.
- Proficiency in Microsoft Office applications (eg. MS Word, Excel, Outlook).
Licence(s), attestation(s), certification(s), association(s) required
- Is a qualified Flight Dispatcher conforming with the CARs.
Experience/Business Knowledge
- 5+ years of experience as a qualified Flight Dispatcher with Air Canada.
- Knowledge of management analysis and principles, methodology and techniques
- Previous operational control/flight dispatch leadership experience or project management roles.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
- In depth knowledge of Canadian Aviation Regulations, associated Commercial Air Services Standards, FARs and JAR-Ops. In depth knowledge of 705 and 725 operations. Must demonstrate significant achievements in specific quality areas and/or issues; proven superior interpersonal skills, writing skills and leadership capabilities.
- Safety Responsibilities: As per the Air Canada Flight Operations Manual (FOM), the Air Canada Flight Dispatch Standard Operating Procedures Manual (FDM), the integrated safety management system, SOC/Dispatch work area recovery and evacuation process, and aircraft accidents and incidents (publication 400).
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Not the right fit? Search for Manager, Flight Dispatch Quality and Support jobs in Toronto, ON
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.