Technical Account Manager
Remote
United States, Europe, United Kingdom, Canada
$60,000 - $80,000/yearly
JobCard.seniorityLevels.senior_level
Top Benefits
Remote options
Intensely collaborative and creative environment
Opportunity for professional growth
About the role
Who you are
- 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus)
- Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools
- Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues
- Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations
- Experience with support systems like Zendesk (or similar ticketing platforms)
- A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams
- A proactive, detail-oriented approach and willingness to document solutions and processes for future use
- Proactive mindset - you seek out ways to improve systems and enable others
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience
- Monitoring: Experience with observability and alerting systems
- Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
- Understanding of APIs, data integrations, and common troubleshooting workflows
- Experience with ticketing systems (Zendesk, Jira, or similar)
- Comfort working with logs, SQL queries, and basic debugging tools
- Strong documentation skills for both internal and customer-facing materials
- Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery)
- Infrastructure as Code: Terraform, CloudFormation, or similar
- CI/CD: GitHub Actions, CircleCI, or similar platforms
- Programming: Python, Go, Bash for automation and tooling
- We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges
- If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you
What the job involves
- At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers
- This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams
- They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary
- The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers
- Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops
- Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations
- Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service
- Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation
- Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary
- Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication
Benefits
- Remote options
- Intensely collaborative and creative environment
- Opportunity for professional growth
Technical Account Manager
Remote
United States, Europe, United Kingdom, Canada
$60,000 - $80,000/yearly
JobCard.seniorityLevels.senior_level
Top Benefits
Remote options
Intensely collaborative and creative environment
Opportunity for professional growth
About the role
Who you are
- 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus)
- Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools
- Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues
- Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations
- Experience with support systems like Zendesk (or similar ticketing platforms)
- A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams
- A proactive, detail-oriented approach and willingness to document solutions and processes for future use
- Proactive mindset - you seek out ways to improve systems and enable others
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience
- Monitoring: Experience with observability and alerting systems
- Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
- Understanding of APIs, data integrations, and common troubleshooting workflows
- Experience with ticketing systems (Zendesk, Jira, or similar)
- Comfort working with logs, SQL queries, and basic debugging tools
- Strong documentation skills for both internal and customer-facing materials
- Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery)
- Infrastructure as Code: Terraform, CloudFormation, or similar
- CI/CD: GitHub Actions, CircleCI, or similar platforms
- Programming: Python, Go, Bash for automation and tooling
- We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges
- If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you
What the job involves
- At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers
- This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams
- They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary
- The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers
- Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops
- Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations
- Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service
- Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation
- Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary
- Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication
Benefits
- Remote options
- Intensely collaborative and creative environment
- Opportunity for professional growth