Sr. Deskside Technician
About the role
Details: Job Description
Who we are
For 37+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Description
-
Provide Windows, software, and hardware support, onsite in a corporate environment
-
Stage, provision, and deploy IT machines to end users following best business practices
-
Diagnose, troubleshoot, and implement fixes for a variety of technology
-
Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
-
Troubleshoot VPN, and VDI connectivity
-
Create, modify, and follow appropriate KB articles
-
Manage workload via ticketing software
-
Prioritize and complete work in a group and independently with minimal supervision
-
Communicate technical information to non-technical audiences
-
Smart Hands remote support for offsite resolver groups
-
Inventory management of IT assets including asset auditing
-
Provide “White Glove” support for senior leadership and VIPs
-
Guide and mentor team members advanced technical level procedures
-
Other duties as assigned
Requirements
-
2+ years corporate computer support with strong emphasis on Microsoft Windows
-
Advanced level troubleshooting capability
-
Advanced level experience with Microsoft Office/ Office 365 suite
-
Advanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)
-
Advanced level experience with Active Directory (OU/ Domain Trust Relationship concepts)
-
Understanding of Windows architecture including permissions, file structure and registry
-
Experience with endpoint protection and encryption (Bitlocker) support
-
Advanced level experience with using remote desktop support tools
-
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
-
Demonstrate high level of professionalism and strong personal interaction skills
-
Maintain neat and professional work area and appearance in compliance with site policies
-
High School Diploma or equivalent
-
Ability to perform in-depth research and troubleshooting for complex technical issues
-
Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
-
Demonstrate and exemplify a high level of professionalism and strong personal interaction skills
-
Ability to work on-call and other after-hours support needs
-
Maintain valid driver's license
-
Maintain neat and professional work area and appearance in compliance with site policies
-
Ability to pass standard panel drug screening and background check
-
Ability to adhere to scheduled shift
Desired Characteristics
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
- Mac/Apple experience, a plus
- Experience with Basic network concepts (Active Directory / Workstation – Domain Trust Relationship)
- Experience Interfacing with client and internal leadership, providing updates and alignment
- Experience as an Escalation Point for significant events
- Experience providing training and mentoring
Job Requirements
Details: Requirements
- 2+ years corporate computer support with strong emphasis on Microsoft Windows
- Advanced level troubleshooting capability
- Advanced level experience with Microsoft Office/ Office 365 suite
- Advanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)
- Advanced level experience with Active Directory (OU/ Domain Trust Relationship concepts)
- Understanding of Windows architecture including permissions, file structure and registry
- Experience with endpoint protection and encryption (Bitlocker) support
- Advanced level experience with using remote desktop support tools
- Ability to maintain composure while handle challenging, dynamic, rapid-response user support
- Demonstrate high level of professionalism and strong personal interaction skills
- Maintain neat and professional work area and appearance in compliance with site policies
- High School Diploma or equivalent
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
- Demonstrate and exemplify a high level of professionalism and strong personal interaction skills
- Ability to work on-call and other after-hours support needs
- Maintain valid driver"s license
- Maintain neat and professional work area and appearance in compliance with site policies
- Ability to pass standard panel drug screening and background check
- Ability to adhere to scheduled shift
About Stefanini North America and APAC
Stefanini Group is a multinational company with a broad portfolio of technological solutions. Our global presence spans 41 countries and 44 languages. Motivated by a shared entrepreneurial spirit, we help our clients transform their business through digital innovation, working in an agile manner and co-creating for a better future. We believe technology can revolutionize a company and that innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress. We are big enough to invest in new technology while small enough to be both flexible and adapt to our clients’ needs. Driven by our entrepreneurial mindset, we help customers transform their business through digital innovations by working in an agile mode and co-creating for a better future.
We offer a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.
Sr. Deskside Technician
About the role
Details: Job Description
Who we are
For 37+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Description
-
Provide Windows, software, and hardware support, onsite in a corporate environment
-
Stage, provision, and deploy IT machines to end users following best business practices
-
Diagnose, troubleshoot, and implement fixes for a variety of technology
-
Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
-
Troubleshoot VPN, and VDI connectivity
-
Create, modify, and follow appropriate KB articles
-
Manage workload via ticketing software
-
Prioritize and complete work in a group and independently with minimal supervision
-
Communicate technical information to non-technical audiences
-
Smart Hands remote support for offsite resolver groups
-
Inventory management of IT assets including asset auditing
-
Provide “White Glove” support for senior leadership and VIPs
-
Guide and mentor team members advanced technical level procedures
-
Other duties as assigned
Requirements
-
2+ years corporate computer support with strong emphasis on Microsoft Windows
-
Advanced level troubleshooting capability
-
Advanced level experience with Microsoft Office/ Office 365 suite
-
Advanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)
-
Advanced level experience with Active Directory (OU/ Domain Trust Relationship concepts)
-
Understanding of Windows architecture including permissions, file structure and registry
-
Experience with endpoint protection and encryption (Bitlocker) support
-
Advanced level experience with using remote desktop support tools
-
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
-
Demonstrate high level of professionalism and strong personal interaction skills
-
Maintain neat and professional work area and appearance in compliance with site policies
-
High School Diploma or equivalent
-
Ability to perform in-depth research and troubleshooting for complex technical issues
-
Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
-
Demonstrate and exemplify a high level of professionalism and strong personal interaction skills
-
Ability to work on-call and other after-hours support needs
-
Maintain valid driver's license
-
Maintain neat and professional work area and appearance in compliance with site policies
-
Ability to pass standard panel drug screening and background check
-
Ability to adhere to scheduled shift
Desired Characteristics
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
- Mac/Apple experience, a plus
- Experience with Basic network concepts (Active Directory / Workstation – Domain Trust Relationship)
- Experience Interfacing with client and internal leadership, providing updates and alignment
- Experience as an Escalation Point for significant events
- Experience providing training and mentoring
Job Requirements
Details: Requirements
- 2+ years corporate computer support with strong emphasis on Microsoft Windows
- Advanced level troubleshooting capability
- Advanced level experience with Microsoft Office/ Office 365 suite
- Advanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)
- Advanced level experience with Active Directory (OU/ Domain Trust Relationship concepts)
- Understanding of Windows architecture including permissions, file structure and registry
- Experience with endpoint protection and encryption (Bitlocker) support
- Advanced level experience with using remote desktop support tools
- Ability to maintain composure while handle challenging, dynamic, rapid-response user support
- Demonstrate high level of professionalism and strong personal interaction skills
- Maintain neat and professional work area and appearance in compliance with site policies
- High School Diploma or equivalent
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
- Demonstrate and exemplify a high level of professionalism and strong personal interaction skills
- Ability to work on-call and other after-hours support needs
- Maintain valid driver"s license
- Maintain neat and professional work area and appearance in compliance with site policies
- Ability to pass standard panel drug screening and background check
- Ability to adhere to scheduled shift
About Stefanini North America and APAC
Stefanini Group is a multinational company with a broad portfolio of technological solutions. Our global presence spans 41 countries and 44 languages. Motivated by a shared entrepreneurial spirit, we help our clients transform their business through digital innovation, working in an agile manner and co-creating for a better future. We believe technology can revolutionize a company and that innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress. We are big enough to invest in new technology while small enough to be both flexible and adapt to our clients’ needs. Driven by our entrepreneurial mindset, we help customers transform their business through digital innovations by working in an agile mode and co-creating for a better future.
We offer a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.