Training Lead - Registration Practice and Reliability
About the role
Job Description In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Regional Manager, Registration, the Training Lead - Registration Practice and Reliability supports and facilitates the orientation, education and training of Registration and Patient Placement staff. The Training Lead - Registration Practice and Reliability assists with ensuring registration reliability and guiding the implementation of new processes and Data Quality programs within Registration and Patient Placement. The Training Lead - Registration Practice and Reliability works directly with Registration and Patient Placement staff as a leader, mentor and trainer to ensure quality standards and procedures are being met. Provides role modelling and leadership to promote a positive learning culture, standardized registration and bed management practices.
Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.
QUALIFICATIONS: Education, Training And Experience A level of education, training and experience equivalent to a Bachelor's Degree in Business Administration or related field and a minimum of five (5) years' of recent, related experience preferably in a large, complex organization.
Valid BC Driver's License.
Skills And Abilities
- Sound knowledge of existing systems and processes that support movement of patients through the acute care system.
- Ability to develop educational strategies and programs.
- Excellent Change Management skills, excelling in the ability to review, and test system enhancements with a high level of attention to detail.
- Excellent computer skills with advanced knowledge of the use of Excel & Sharepoint.
- Expertise in Health Information Management, Registration practices and operational workflows.
- Knowledge of adult education and learning principles and ability to integrate into programs and strategies.
- Demonstrated leadership skills.
- Excellent interpersonal, problem solving and conflict management skills.
- Ability to communicate effectively, both verbally and in writing.
- Ability to deal effectively with others including Patient Placement staff, Coordinators Site Operations, inpatient units, patients and physicians.
- Ability to keyboard at least 50 wpm.
- Knowledge of medical terminology.
- Physical ability to carry out the duties of the position.
Link To Full Job Description https://jd.viha.ca/JD3011.pdf
About Island Health
Island Health operates primary care clinics in Anacortes and on Orcas Island, and serves patients across three counties (Skagit, Island and San Juan). Our specialty services are extensive and rapidly adapting to meet the needs of our community. At Island Health, our patients are cared for by dedicated medical professionals who live and work in the community. We are a small but mighty health system, renowned for our holistic approach to patient care where our healthcare professionals treat our patients with compassion and respect. As a 5-star rated Medicare hospital and a top 100 rural hospital in the United States, patients can expect the highest quality of care where they actively participate in their healthcare planning and goal-setting.
Island Health is a Public Hospital District (Skagit County PHD No. 2) governed by a board of five commissioners whose boundaries include Fidalgo, Cypress, Guemes and Sinclair islands.
Island Health provides an innovative and growing environment for our employees to further their careers, and as a 43-bed hospital we provide a range of services and exceptional quality of care typically found in a larger facility including cancer care: physical, occupational and speech therapy; wound care; sleep wellness; psychiatry and behavioral services; family practice and specialty clinics; and much more.
Located in Anacortes, Washington, a vibrant seaside community focused on wellness, residents enjoy the exceptional quality of life the region offers including excellent schools, abundant recreational activities, and a community for artists.
To experience the culture of Anacortes, please visit: www.anacortes.org.
Island Health is your destination for opportunity and we are always recruiting. Please visit our careers page to learn more about our current positions, www.islandhealth.org/careers.
Training Lead - Registration Practice and Reliability
About the role
Job Description In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Regional Manager, Registration, the Training Lead - Registration Practice and Reliability supports and facilitates the orientation, education and training of Registration and Patient Placement staff. The Training Lead - Registration Practice and Reliability assists with ensuring registration reliability and guiding the implementation of new processes and Data Quality programs within Registration and Patient Placement. The Training Lead - Registration Practice and Reliability works directly with Registration and Patient Placement staff as a leader, mentor and trainer to ensure quality standards and procedures are being met. Provides role modelling and leadership to promote a positive learning culture, standardized registration and bed management practices.
Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.
QUALIFICATIONS: Education, Training And Experience A level of education, training and experience equivalent to a Bachelor's Degree in Business Administration or related field and a minimum of five (5) years' of recent, related experience preferably in a large, complex organization.
Valid BC Driver's License.
Skills And Abilities
- Sound knowledge of existing systems and processes that support movement of patients through the acute care system.
- Ability to develop educational strategies and programs.
- Excellent Change Management skills, excelling in the ability to review, and test system enhancements with a high level of attention to detail.
- Excellent computer skills with advanced knowledge of the use of Excel & Sharepoint.
- Expertise in Health Information Management, Registration practices and operational workflows.
- Knowledge of adult education and learning principles and ability to integrate into programs and strategies.
- Demonstrated leadership skills.
- Excellent interpersonal, problem solving and conflict management skills.
- Ability to communicate effectively, both verbally and in writing.
- Ability to deal effectively with others including Patient Placement staff, Coordinators Site Operations, inpatient units, patients and physicians.
- Ability to keyboard at least 50 wpm.
- Knowledge of medical terminology.
- Physical ability to carry out the duties of the position.
Link To Full Job Description https://jd.viha.ca/JD3011.pdf
About Island Health
Island Health operates primary care clinics in Anacortes and on Orcas Island, and serves patients across three counties (Skagit, Island and San Juan). Our specialty services are extensive and rapidly adapting to meet the needs of our community. At Island Health, our patients are cared for by dedicated medical professionals who live and work in the community. We are a small but mighty health system, renowned for our holistic approach to patient care where our healthcare professionals treat our patients with compassion and respect. As a 5-star rated Medicare hospital and a top 100 rural hospital in the United States, patients can expect the highest quality of care where they actively participate in their healthcare planning and goal-setting.
Island Health is a Public Hospital District (Skagit County PHD No. 2) governed by a board of five commissioners whose boundaries include Fidalgo, Cypress, Guemes and Sinclair islands.
Island Health provides an innovative and growing environment for our employees to further their careers, and as a 43-bed hospital we provide a range of services and exceptional quality of care typically found in a larger facility including cancer care: physical, occupational and speech therapy; wound care; sleep wellness; psychiatry and behavioral services; family practice and specialty clinics; and much more.
Located in Anacortes, Washington, a vibrant seaside community focused on wellness, residents enjoy the exceptional quality of life the region offers including excellent schools, abundant recreational activities, and a community for artists.
To experience the culture of Anacortes, please visit: www.anacortes.org.
Island Health is your destination for opportunity and we are always recruiting. Please visit our careers page to learn more about our current positions, www.islandhealth.org/careers.