Closing: September 2, 2025 at 12:30pm.

Reports To: Manager, Starbucks

Mission: To create an environment that inspires a passion for student success.

Desired Result of the Position:

• Exceptional hospitality service focused on delivering exceptional customer service to all members of the community.

• A collaborative work culture initiated by Managers which empowers all staff to deliver excellent work.

• An operation dedicated to coaching and mentoring staff.

Nature and Scope:

Reporting to the Manager, Starbucks, the Barista Lead (SBL) will actively support all aspects of the Starbucks operation. The individual is accountable for upholding and demonstrating by example all operational standards to ensure safe and efficient daily operations. The SBL will build effective relationships will all Management and staff. They will help execute programs that build customer loyalty and consistently deliver exceptional customer service. The SBL will maintain harmonious relationships and participate in a culture of communication, coaching, and mentorship. They will lead by example and demonstrate to all staff how to meet or exceed the Students’ Association’s and Starbucks’ standards and commitment to quality.

Job Duties

• Work together with other staff to create a positive work environment that produces a high level of satisfaction among customers, staff, fellow employees, and clients.

• Coach and lead employees by example, ensure all policies and standards are followed.

• Provide direction, motivation, and leadership. Ensure Starbucks deployment requirements are met.

• Complete and assist new partner training and fulfill Starbucks Barista certification training protocol and provide respectful and positive coaching.

• Participate and complete all partner ongoing training. Help train staff for Starbucks promotions and seasonal roll outs.

• Support execution of effective reward and incentive programs for staff. Always encourage employee excellence and the highest commitment to customer service.

• Maintain a calm exterior presence during high volume or unusual events to keep the store operating to standard and set a positive example for the Starbucks team.

• Ensure excellent beverage and food products for all customers by adhering to Starbucks recipe and presentation standards.

• Maintain positive relationships with Starbucks Corporate personal along with all vendors, suppliers, and equipment technicians.

• Ensure the license store daily manual is completed and QASA standards are always met.

• Secure a sanitary and a safe work environment at all times.

• Execute all aspects of daily front of house operations, equipment maintenance schedules, etc. are completed to the highest quality standards and timely.

• Execute Starbucks opening/closing duties as store key holder.

• Safe and proper use of equipment, both set-up and takedown procedures.

• Follow ‘FIFO’ rules for food and beverage products, assist with inventory ensuring sufficient stock levels, and maintain product par levels and daily pulls. Manage waste.

• Balance tills, and deposits. Input data into team Sharepoint Management platform.

• Preform POS procedures including voids, discounts, knowledge of Starbucks card reader practices.

• Supply feedback on guest comments in a timely fashion. Communicates information to Starbucks Management so the team can respond as necessary to create a successful store environment during each shift for both partners and customers.

• Understand and carry out instructions and request clarification when needed.

• Adhere to all provincial requirements and standards regarding Workplace Health & Safety and Workplace Hazardous Material Information Systems.

• Familiar with all the first aid stations, supplies, and equipment. Report any injury or accident as well as close calls to Starbucks Management immediately.

• All other duties as assigned.

Core Competencies

• Communication

• Leadership

• Coaching and Mentoring

• Teamwork

• Time Management

• Decision Making and Judgement

• Planning and Organizing

Desired Skills and Qualifications

• Starbucks or Café experience is an asset.

• Experience training, coaching and mentoring staff.

• Strong work knowledge of hospitality industry principles, methods, practices, and techniques.

• Effective verbal and written communication skills.

• The ability to develop and maintain strong professional relationships with internal and external stakeholders and work effectively with all employees.

• Ability to preform sustained physical activity for long periods.

• Willing to work non traditional shifts.

• Ability and willingness to participate in staff retention/motivation initiatives.

• Ability to handle a fast-paced environment with many disruptions.

Work Conditions

• Work in a hospitality service setting, with exposure to extreme temperatures and equipment noise.

• Constant standing, walking with occasional stooping or kneeling.

• Ability to lift or carry up to 40 lbs.

• Capacity to push or pull, along with ascending or descending on ladders.

• Manual dexterity is required to use POS register, tablet, oven, brewer, espresso machines and other equipment.

• Frequent continual intermittent flexing or rotation of the wrist(s) and spine.

• Constant reaching, turning, and preforming precision work around service bar area.

• Constant receiving detailed information through oral communication.

• Constant talking expressing or exchanging ideas by means of the spoken word.

• Occasional distinguishing, with a degree or accuracy, differences or similarities in intensity or quality of flavours and/or odors.

Certifications

• First Aid Certificate

• OWHSA

• WHMIS

• Food Handler’s Certificate

• Starbucks Barista Trainer

Compensation

• This position is part of CUPE Local 5144 – pay Level 4 ($30.58 to $33.88). To be updated when new CBA is singed.

• The Algonquin Students’ Association offers a comprehensive benefits program to its employees.

Hours of Work

The successful candidate will work a 35-hour work week (7 hours paid and 30 minutes unpaid, 5 days per week) with day, evening and weekend shifts as the operation demands.