Inside Sales Representative
Top Benefits
About the role
Inside Sales Representative
Status:
Regular, Full time
Location:
Fort St. John, British Columbia
Job Description
The Inside Sales Representative is responsible for generating new business by following up on inbound customer leads, qualifying their needs, selling appropriate products and services, and developing strong customer satisfaction via phone (inside sales) and web contact
Responsibilities
- Answering the phone in a professional manner according to the phone etiquette policy. Placing orders, reserving rentals, booking fit tests, etc. Providing accurate pricing, and redirecting calls as needed.
- Dealing with walk in customers in the showroom. You are always to greet the customer and inquire as to whether they would like any assistance finding what they are looking for.
- Invoicing and making sure that all guidelines are followed correctly according to different requirements for different accounts. All pricing, cost codes, PO’s, contact information, and work orders will be accounted for and correct, including monthly rental billings
- Issuing refunds when applicable.
- Respond to email requests from the outside sales reps as well as any sales or quote requests from customers. These are to take priority and be followed up on same day.
- Data Entry, inputting field tickets into Samco.
- Quality control is to be done throughout the week. Paperwork is to be verified and all products must be signed off as ready and accounted for. This includes doing piece counts and visual checks (ex. check gauges, etc.). Call backs are to be made if product has been ready for pick up longer than 2 weeks.
- Maintains excellent communication between departments.
- Seek out new customers and sales opportunities, as well as maintain current customer relationships.
- Expected to keep the showroom fully stocked and keep up on housekeeping duties. Shelves are to be full; floors and windows are to be kept clean at all times. Regular Merchandising to be done to keep our showroom looking fresh.
- Update your product knowledge by studying new product descriptions, participating in educational opportunities.
- Accomplish department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
Qualifications:
- Professional and courteous demeanor
- Excellent organizational skills and attention to detail
- Computer and Data Entry experience
- Patience and ability to tactfully handle customer negotiations
- Ability to work well independently
- Have a flair for selling and building relationships with individuals and organizations
- Fluent in reading, writing, and speaking English
What’s in it for you
We are a major player in the safety service and rentals of a variety of life protecting safety equipment. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
- A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
- Flexible group insurance plan customizable to your needs.
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
- Group RRSP with employer contribution and TFSA.
- Postsecondary Scholarship Program for our employee’s children.
- Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.
- I**t is a certification within a larger organization which includesBROGAN Fire & Safety***.***
About Brogan Fire & Safety
As an industry leader in safety supplies and related services, it is our mission to provide high-level technical expertise to all facets of industry and municipality, assisting customers to identify hazards and mitigate risks.
Safety is our passion. Or goal, like yours is to make sure we do everything within our scope to ensure your most important assets, your people, make it home safely at the end of each day.
Safety is ingrained in our company culture. Brogan isn't the buildings we occupy or the people at the top of the company; it's each and every one of our team members. We strive to represent safety in everything we do.
Our sales representatives and service technicians are highly trained by the manufacturers and certified (where applicable), thus ensuring all regulatory, code, and manufacturer requirements are understood and met.
Cool fact: Brogan was one of the fastest growing companies in Canada in 2013 and 2014.
We are determined to provide the best service possible with the latest technologically advanced service equipment, while offering only the most recognized and industry-leading safety product lines.
Inside Sales Representative
Top Benefits
About the role
Inside Sales Representative
Status:
Regular, Full time
Location:
Fort St. John, British Columbia
Job Description
The Inside Sales Representative is responsible for generating new business by following up on inbound customer leads, qualifying their needs, selling appropriate products and services, and developing strong customer satisfaction via phone (inside sales) and web contact
Responsibilities
- Answering the phone in a professional manner according to the phone etiquette policy. Placing orders, reserving rentals, booking fit tests, etc. Providing accurate pricing, and redirecting calls as needed.
- Dealing with walk in customers in the showroom. You are always to greet the customer and inquire as to whether they would like any assistance finding what they are looking for.
- Invoicing and making sure that all guidelines are followed correctly according to different requirements for different accounts. All pricing, cost codes, PO’s, contact information, and work orders will be accounted for and correct, including monthly rental billings
- Issuing refunds when applicable.
- Respond to email requests from the outside sales reps as well as any sales or quote requests from customers. These are to take priority and be followed up on same day.
- Data Entry, inputting field tickets into Samco.
- Quality control is to be done throughout the week. Paperwork is to be verified and all products must be signed off as ready and accounted for. This includes doing piece counts and visual checks (ex. check gauges, etc.). Call backs are to be made if product has been ready for pick up longer than 2 weeks.
- Maintains excellent communication between departments.
- Seek out new customers and sales opportunities, as well as maintain current customer relationships.
- Expected to keep the showroom fully stocked and keep up on housekeeping duties. Shelves are to be full; floors and windows are to be kept clean at all times. Regular Merchandising to be done to keep our showroom looking fresh.
- Update your product knowledge by studying new product descriptions, participating in educational opportunities.
- Accomplish department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
Qualifications:
- Professional and courteous demeanor
- Excellent organizational skills and attention to detail
- Computer and Data Entry experience
- Patience and ability to tactfully handle customer negotiations
- Ability to work well independently
- Have a flair for selling and building relationships with individuals and organizations
- Fluent in reading, writing, and speaking English
What’s in it for you
We are a major player in the safety service and rentals of a variety of life protecting safety equipment. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
- A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
- Flexible group insurance plan customizable to your needs.
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
- Group RRSP with employer contribution and TFSA.
- Postsecondary Scholarship Program for our employee’s children.
- Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.
- I**t is a certification within a larger organization which includesBROGAN Fire & Safety***.***
About Brogan Fire & Safety
As an industry leader in safety supplies and related services, it is our mission to provide high-level technical expertise to all facets of industry and municipality, assisting customers to identify hazards and mitigate risks.
Safety is our passion. Or goal, like yours is to make sure we do everything within our scope to ensure your most important assets, your people, make it home safely at the end of each day.
Safety is ingrained in our company culture. Brogan isn't the buildings we occupy or the people at the top of the company; it's each and every one of our team members. We strive to represent safety in everything we do.
Our sales representatives and service technicians are highly trained by the manufacturers and certified (where applicable), thus ensuring all regulatory, code, and manufacturer requirements are understood and met.
Cool fact: Brogan was one of the fastest growing companies in Canada in 2013 and 2014.
We are determined to provide the best service possible with the latest technologically advanced service equipment, while offering only the most recognized and industry-leading safety product lines.