Senior IT Infrastructure Specialist
About the role
Senior IT Infrastructure Specialist
Calgary, AB (Hybrid)
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:
Reporting to the Manager, IT Infrastructure, the Senior IT Infrastructure Specialist is responsible for increasing the in-house IT Infrastructure management and support capacity of the organization. The role aims to address various gaps identified within the current IT Infrastructure team, such as the risk of business impacting service outages, lack of capacity for strategic initiatives, dependency on legacy systems, absence of governance and standard architecture frameworks, technical debt, and limited skills in core technologies. The Senior IT Infrastructure Specialist will play a crucial role in optimizing IT infrastructure, supporting projects, and ensuring compliance with global technology changes and security controls.
Key Areas of Responsibility:
- Hands‑on, Level 3 day‑to‑day IT Infrastructure and services operation, troubleshooting, optimization, and improvement within Data Center, IaaS, and Endpoints landscapes.
- Administer and support virtualization & storage platforms – provisioning, tuning, networking, capacity, growth forecasting, troubleshooting availability issues impacting applications and virtualization platforms.
- Management and support for users and systems on-prem & cloud identity management infrastructure and services.
- Collaborate with Architecture, Security, Software Development, DevOps, and Cloud Ops teams to develop and deploy Infrastructure resources in adherence to established standards.
- Gather data related to customer needs and use it to identify, predict, interpret, and evaluate system requirements.
- Perform routine installations and configurations following standard protocols. Assemble and integrate system/products.
- Support projects and document best practices and recommended network operations and maintenance procedures.
- Contribute to the development and maintenance of systems imaging and patching processes.
- Collaborate with cross-functional teams to gather requirements and design scalable, secure, and high-performance systems.
Key Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
- 7+ years of experience in IT Infrastructure management and support, with a focus on Level 3 support.
- Hands-on experience with implementation, operation, troubleshooting and optimization of virtualization platforms, preferably VMware.
- Hands-on experience with enterprise storage platforms concepts – NAS, SAN, RAID, iSCSI, FC, LUN, snapshots, replication, deduplication - preferably Pure Storage.
- Knowledge of MS Server and MS Desktop operating systems, including build, configuration, performance tuning, and troubleshooting experience.
- Experience with IaaS Cloud Services, scripting & automation (PowerShell), Infrastructure as code
- Proficiency in Microsoft 365 / Entra ID (identity, MFA, conditional access concepts, tenant administration)
- Strong knowledge and expertise in areas such as client PCs, servers, storage environments, and infrastructure optimization.
- Experience with MS Networking Services such as DNS, DHCP, and Active Directory.
- Experience with MS Management Services such as SCCM and GPO.
- Experience with Linux is preferable.
- Proven ability to gather and interpret system requirements based on customer needs.
- Proficiency in performing routine installations, configurations, system assembly, and integration.
- Familiarity with best practices in network operations and maintenance procedures.
- Experience with systems imaging and patching processes.
- Strong problem-solving skills and ability to design scalable, secure, and high-performance systems.
- Excellent communication and collaboration skills.
Do you have a passion for IT Infrastructure, along with the skills and qualifications required for this GREAT opportunity?
If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
About H&R Block Canada
We’re Canada’s leading tax preparation firm for over 60 years – delivering value to Canadians by our expertise and knowledge in handling all tax situations and by our commitment to making Canadian’s tax filing experience the best it can be.
Our dedicated team of Tax Experts are trained through our highly regarded H&R Block Tax Academy®. Through in-depth training, our experts are well equipped to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.
We continuously evolve to meet our clients' ever-changing needs through our digital products, in-office experience, and knowledgeable Tax Experts. We know taxes, and we apply that expertise to peoples' lives to offer them the best solutions – allowing us the ability to serve our clients anywhere, anyway, anytime.
Our Canadian headquarters are located in Calgary, Alberta, and we serve taxpayers in nearly 1,000 offices across the country, both in person and virtually. Of those offices over 300 are owned and operated by our community of Franchise Owners.
Beyond providing tax filing services to our clients, we work hard to support our communities through not-for-profit initiatives, including providing free filing services to Canadians in need through our Returning Hope Program.
Working at Block. Our success begins with our talented Associates. We know that the ability to deliver outstanding client service and products starts with having the best talent on our team! At H&R Block Canada we’ve built a culture of recognizing our Associates and celebrating the many talents our diverse teams have to offer. Working at Block is an opportunity to grow with the strongest brand in the tax preparation industry and build a rewarding career.
Senior IT Infrastructure Specialist
About the role
Senior IT Infrastructure Specialist
Calgary, AB (Hybrid)
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:
Reporting to the Manager, IT Infrastructure, the Senior IT Infrastructure Specialist is responsible for increasing the in-house IT Infrastructure management and support capacity of the organization. The role aims to address various gaps identified within the current IT Infrastructure team, such as the risk of business impacting service outages, lack of capacity for strategic initiatives, dependency on legacy systems, absence of governance and standard architecture frameworks, technical debt, and limited skills in core technologies. The Senior IT Infrastructure Specialist will play a crucial role in optimizing IT infrastructure, supporting projects, and ensuring compliance with global technology changes and security controls.
Key Areas of Responsibility:
- Hands‑on, Level 3 day‑to‑day IT Infrastructure and services operation, troubleshooting, optimization, and improvement within Data Center, IaaS, and Endpoints landscapes.
- Administer and support virtualization & storage platforms – provisioning, tuning, networking, capacity, growth forecasting, troubleshooting availability issues impacting applications and virtualization platforms.
- Management and support for users and systems on-prem & cloud identity management infrastructure and services.
- Collaborate with Architecture, Security, Software Development, DevOps, and Cloud Ops teams to develop and deploy Infrastructure resources in adherence to established standards.
- Gather data related to customer needs and use it to identify, predict, interpret, and evaluate system requirements.
- Perform routine installations and configurations following standard protocols. Assemble and integrate system/products.
- Support projects and document best practices and recommended network operations and maintenance procedures.
- Contribute to the development and maintenance of systems imaging and patching processes.
- Collaborate with cross-functional teams to gather requirements and design scalable, secure, and high-performance systems.
Key Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
- 7+ years of experience in IT Infrastructure management and support, with a focus on Level 3 support.
- Hands-on experience with implementation, operation, troubleshooting and optimization of virtualization platforms, preferably VMware.
- Hands-on experience with enterprise storage platforms concepts – NAS, SAN, RAID, iSCSI, FC, LUN, snapshots, replication, deduplication - preferably Pure Storage.
- Knowledge of MS Server and MS Desktop operating systems, including build, configuration, performance tuning, and troubleshooting experience.
- Experience with IaaS Cloud Services, scripting & automation (PowerShell), Infrastructure as code
- Proficiency in Microsoft 365 / Entra ID (identity, MFA, conditional access concepts, tenant administration)
- Strong knowledge and expertise in areas such as client PCs, servers, storage environments, and infrastructure optimization.
- Experience with MS Networking Services such as DNS, DHCP, and Active Directory.
- Experience with MS Management Services such as SCCM and GPO.
- Experience with Linux is preferable.
- Proven ability to gather and interpret system requirements based on customer needs.
- Proficiency in performing routine installations, configurations, system assembly, and integration.
- Familiarity with best practices in network operations and maintenance procedures.
- Experience with systems imaging and patching processes.
- Strong problem-solving skills and ability to design scalable, secure, and high-performance systems.
- Excellent communication and collaboration skills.
Do you have a passion for IT Infrastructure, along with the skills and qualifications required for this GREAT opportunity?
If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
About H&R Block Canada
We’re Canada’s leading tax preparation firm for over 60 years – delivering value to Canadians by our expertise and knowledge in handling all tax situations and by our commitment to making Canadian’s tax filing experience the best it can be.
Our dedicated team of Tax Experts are trained through our highly regarded H&R Block Tax Academy®. Through in-depth training, our experts are well equipped to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.
We continuously evolve to meet our clients' ever-changing needs through our digital products, in-office experience, and knowledgeable Tax Experts. We know taxes, and we apply that expertise to peoples' lives to offer them the best solutions – allowing us the ability to serve our clients anywhere, anyway, anytime.
Our Canadian headquarters are located in Calgary, Alberta, and we serve taxpayers in nearly 1,000 offices across the country, both in person and virtually. Of those offices over 300 are owned and operated by our community of Franchise Owners.
Beyond providing tax filing services to our clients, we work hard to support our communities through not-for-profit initiatives, including providing free filing services to Canadians in need through our Returning Hope Program.
Working at Block. Our success begins with our talented Associates. We know that the ability to deliver outstanding client service and products starts with having the best talent on our team! At H&R Block Canada we’ve built a culture of recognizing our Associates and celebrating the many talents our diverse teams have to offer. Working at Block is an opportunity to grow with the strongest brand in the tax preparation industry and build a rewarding career.