Enterprise Customer Success Manager
Hybrid
Toronto, Canada (Hybrid)
Senior Level
Full-Time
About the role
- SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Enterprise Customer Success Manager to serve as the strategic account leader, driving transformative initiatives and building enduring relationships with our top-tier customers. Your role will encompass preemptive churn mitigation, revenue growth initiatives, and fostering strategic partnerships to redefine customer success
- Drawing from deep industry knowledge and innovative strategies, you will orchestrate internal and external endeavors to shape the future of product adoption and customer expansion
- Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio
- Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty
- Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations
- Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality
- Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling
- Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence
- Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement
- Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management
- Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences
- Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas- 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members
- Proven track record of interacting with and influencing C-level executives
- Extensive experience leading and significantly impacting sales and advanced customer success outcomes
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
- Driven by personal, team, and company achievement, with a commitment to excellence
- Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices
- Education: Bachelor’s degree or equivalent education and relevant experience
- Fluency in French, Spanish, or German is a plus
- Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred- This position will remain open with applications due by March 27, 2026. This position is being hired on an urgent basis. The application window may close before March 27, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date
About SOCi
IT Services and IT Consulting
501-1000
SOCi is the marketing platform for multi-location brands. We empower businesses like Ace Hardware, Sport Clips, and Anytime Fitness to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting what matters most, their reputation.
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Enterprise Customer Success Manager
Hybrid
Toronto, Canada (Hybrid)
Senior Level
Full-Time
About the role
- SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Enterprise Customer Success Manager to serve as the strategic account leader, driving transformative initiatives and building enduring relationships with our top-tier customers. Your role will encompass preemptive churn mitigation, revenue growth initiatives, and fostering strategic partnerships to redefine customer success
- Drawing from deep industry knowledge and innovative strategies, you will orchestrate internal and external endeavors to shape the future of product adoption and customer expansion
- Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio
- Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty
- Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations
- Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality
- Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling
- Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence
- Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement
- Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management
- Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences
- Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas- 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members
- Proven track record of interacting with and influencing C-level executives
- Extensive experience leading and significantly impacting sales and advanced customer success outcomes
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
- Driven by personal, team, and company achievement, with a commitment to excellence
- Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices
- Education: Bachelor’s degree or equivalent education and relevant experience
- Fluency in French, Spanish, or German is a plus
- Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred- This position will remain open with applications due by March 27, 2026. This position is being hired on an urgent basis. The application window may close before March 27, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date
About SOCi
IT Services and IT Consulting
501-1000
SOCi is the marketing platform for multi-location brands. We empower businesses like Ace Hardware, Sport Clips, and Anytime Fitness to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting what matters most, their reputation.