Bilingual Customer Service Representative
Top Benefits
About the role
We are looking for Bilingual Full time employees !
Remote
At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less.
As a Bilingual Customer Service Receptionist (CSR), you have the privilege and opportunity to provide comfort and help in times of need. Bilingual CSR's answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an "invisible hero!"
As a fulltime CSR we require open availability between 5 am to 1 am 7 days a week working 30-40 hours with 2-3 weekends every month .
We've created an award-winning culture that is backed by three generations and a true "work family" environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth.
If this interests you, apply to join our team and partake in:
- Celebrations and Company Events
- Coaching and Mentoring
- Dental, health, and EAP Benefits
- Paid Breaks
- Social Responsibility Initiatives
- Paid Training
Role and Responsibilities:
- Provide thoughtful and professional customer support
- Accurately collect details in an organized and timely manner
- Resolve customer issues and answer questions via phone, email, and live chat
- Take messages, enter orders, process and dispatch service calls
- Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service
Qualifications and Skills:
This position requires individuals who are fluently bilingual in English and French and both written and verbally.
- Technically savvy and proficient keyboard skills (ie: 50+ WPM)
- Capable of utilizing Microsoft Office Suite, Microsoft Teams, Zoom and Go To Meeting
- Strong communication skills - interpersonal, listening, verbal, and written
- Ability to smile through the phone and connect with callers positively
- Ability to multitask and prioritize tasks
- Empathetic
- Goal-oriented
- Team player
Work from Home Requirements:
- Quiet, dedicated room free of background noise
- Ability to connect the computer from a router - not wireless
- Webcam - for training and coaching purposes
- Wired head set with microphone that connects to your cell phone or landline
- Unlimited high-speed internet
- Ability to provide your own ethernet cable
- Start date: ASAP
- Training will be completed via Microsoft Teams for 1-2 weeks Monday to Friday. Applicants should be available Monday to Sunday with open availability working 7 days a week .
- Compensation: $18.75 per hour plus $1.00 per hour performance bonus if targets are met when eligible (after 6 months).
About AnswerPlus Inc
AnswerPlus is a leading 24/7 telephone answering service trusted by 1,500+ amazing clients.
In 1961, Dolly Lloyd started AnswerPlus on a shoestring budget in a 9 x 9 room in downtown Hamilton. Her approach to business was unconventional, but it worked. She believed that in order to provide the best service for her customers, she had to put her operators first.
Since then, AnswerPlus remains a family-owned business that has grown to 4 offices with 400+ virtual receptionists across Canada. We continue to set the bar high by providing award-winning service, including bilingual customer service and urgent call answering.
With 60+ years of expertise, we offer a robust suite of highly customizable services, tailored to your business size and industry. Our goal is to save you time and money, drive business growth, and retain your existing customers with ease.
Bilingual Customer Service Representative
Top Benefits
About the role
We are looking for Bilingual Full time employees !
Remote
At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less.
As a Bilingual Customer Service Receptionist (CSR), you have the privilege and opportunity to provide comfort and help in times of need. Bilingual CSR's answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an "invisible hero!"
As a fulltime CSR we require open availability between 5 am to 1 am 7 days a week working 30-40 hours with 2-3 weekends every month .
We've created an award-winning culture that is backed by three generations and a true "work family" environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth.
If this interests you, apply to join our team and partake in:
- Celebrations and Company Events
- Coaching and Mentoring
- Dental, health, and EAP Benefits
- Paid Breaks
- Social Responsibility Initiatives
- Paid Training
Role and Responsibilities:
- Provide thoughtful and professional customer support
- Accurately collect details in an organized and timely manner
- Resolve customer issues and answer questions via phone, email, and live chat
- Take messages, enter orders, process and dispatch service calls
- Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service
Qualifications and Skills:
This position requires individuals who are fluently bilingual in English and French and both written and verbally.
- Technically savvy and proficient keyboard skills (ie: 50+ WPM)
- Capable of utilizing Microsoft Office Suite, Microsoft Teams, Zoom and Go To Meeting
- Strong communication skills - interpersonal, listening, verbal, and written
- Ability to smile through the phone and connect with callers positively
- Ability to multitask and prioritize tasks
- Empathetic
- Goal-oriented
- Team player
Work from Home Requirements:
- Quiet, dedicated room free of background noise
- Ability to connect the computer from a router - not wireless
- Webcam - for training and coaching purposes
- Wired head set with microphone that connects to your cell phone or landline
- Unlimited high-speed internet
- Ability to provide your own ethernet cable
- Start date: ASAP
- Training will be completed via Microsoft Teams for 1-2 weeks Monday to Friday. Applicants should be available Monday to Sunday with open availability working 7 days a week .
- Compensation: $18.75 per hour plus $1.00 per hour performance bonus if targets are met when eligible (after 6 months).
About AnswerPlus Inc
AnswerPlus is a leading 24/7 telephone answering service trusted by 1,500+ amazing clients.
In 1961, Dolly Lloyd started AnswerPlus on a shoestring budget in a 9 x 9 room in downtown Hamilton. Her approach to business was unconventional, but it worked. She believed that in order to provide the best service for her customers, she had to put her operators first.
Since then, AnswerPlus remains a family-owned business that has grown to 4 offices with 400+ virtual receptionists across Canada. We continue to set the bar high by providing award-winning service, including bilingual customer service and urgent call answering.
With 60+ years of expertise, we offer a robust suite of highly customizable services, tailored to your business size and industry. Our goal is to save you time and money, drive business growth, and retain your existing customers with ease.