About the role
The Yard Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a safe, clean, and organized environment. They play an important role as they generally are the first and last contact with our customers.
ROLES & RESPONSIBILITIES
- Greeting all customers in a friendly manner with 60 seconds
- Approaching and interacting with all customers within 15 feet
- Assist all customers in finding products and offering product knowledge to enhance their shopping experience
- Anticipate the customer’s project and suggest additional products to meet customer’s needs using the SMART, customer service standard (Seek, Make assessment, Add-ons, Review customer needs, Thank them)
- Assisting all customers to load product into their vehicles
- Completing the daily cleaning and upkeep of the yard, including culling lumber, organizing and flat stacking lumber, price and product labelling & maintaining pallets and stock
- Keeping a clean and safe working environment for customers and employees
- Ensuring always in compliance with WorkSafe Standards
- Be proactively aware of all promotions and product availability
- Completing opening and closing duties for the yard.
QUALIFICATIONS
- Forklift Certification or Previous Experience on Forklift are an asset
- Ability to work a flexible schedule including weekends and holidays
- Must be able and willing to work in all types of weather conditions
- A Passion for Customer Service with a “go above and beyond” attitude
- Demonstrates a willingness to learn about products
- Able to lift at least 50 lbs
- Detail orientated and strong attention to following safe work practices
- Excellent listening, communication, and interpersonal skills
- Previous lumber, construction and/or retail experience is an asset
About Fraser Valley Building Supplies
Established in 1992, Fraser Valley Building Supplies is a locally-owned business with amiable and professional staff. We are dedicated to serving homeowners, contractors and professional builders as your primary destination for any building projects. For over 25 years, FVBS has been an industry leader in providing building materials to our customers across the lower mainland. We offer a huge variety of products and services, from home building materials and lumber to engineering consultation and contractor service! Whether you are planning a small project, home renovation or a completely new building, Fraser Valley Building Supplies is your first choice.
We have four convenient locations to serve our local communities: RONA Home Centre stores in Mission and Hope, and 2 Ace Hardware locations in Abbotsford and Cloverdale. We are here to make your work easy and exceed your expectations!
About the role
The Yard Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a safe, clean, and organized environment. They play an important role as they generally are the first and last contact with our customers.
ROLES & RESPONSIBILITIES
- Greeting all customers in a friendly manner with 60 seconds
- Approaching and interacting with all customers within 15 feet
- Assist all customers in finding products and offering product knowledge to enhance their shopping experience
- Anticipate the customer’s project and suggest additional products to meet customer’s needs using the SMART, customer service standard (Seek, Make assessment, Add-ons, Review customer needs, Thank them)
- Assisting all customers to load product into their vehicles
- Completing the daily cleaning and upkeep of the yard, including culling lumber, organizing and flat stacking lumber, price and product labelling & maintaining pallets and stock
- Keeping a clean and safe working environment for customers and employees
- Ensuring always in compliance with WorkSafe Standards
- Be proactively aware of all promotions and product availability
- Completing opening and closing duties for the yard.
QUALIFICATIONS
- Forklift Certification or Previous Experience on Forklift are an asset
- Ability to work a flexible schedule including weekends and holidays
- Must be able and willing to work in all types of weather conditions
- A Passion for Customer Service with a “go above and beyond” attitude
- Demonstrates a willingness to learn about products
- Able to lift at least 50 lbs
- Detail orientated and strong attention to following safe work practices
- Excellent listening, communication, and interpersonal skills
- Previous lumber, construction and/or retail experience is an asset
About Fraser Valley Building Supplies
Established in 1992, Fraser Valley Building Supplies is a locally-owned business with amiable and professional staff. We are dedicated to serving homeowners, contractors and professional builders as your primary destination for any building projects. For over 25 years, FVBS has been an industry leader in providing building materials to our customers across the lower mainland. We offer a huge variety of products and services, from home building materials and lumber to engineering consultation and contractor service! Whether you are planning a small project, home renovation or a completely new building, Fraser Valley Building Supplies is your first choice.
We have four convenient locations to serve our local communities: RONA Home Centre stores in Mission and Hope, and 2 Ace Hardware locations in Abbotsford and Cloverdale. We are here to make your work easy and exceed your expectations!