XM Field Manager
About the role
Description The Field Manager (XM/Retail) will report directly to the Account Manager and will be responsible for leading and overseeing all aspects of event execution and retail operations at various locations nationally including stores, events, and pop-ups. This position is responsible for ensuring all aspects of an event runs smoothly and according to plan. In addition, this role will support in building client relationships based on trust, innovation and the delivery of consistent results that meet or exceed expectations.
Responsibilities
- Oversee event logistics and operations across multiple locations, including setup, teardown, and coordination with vendors and the in-field team.
- Ensure all event elements are executed according to plan, troubleshoot and resolve any issues that may arise onsite.
- Manage a team of Account Coordinators and Brand Ambassadors nationally, ensuring they are meeting the needs of clients and achieving desired results through coaching.
- Act as the main point of contact for clients, attendees, and vendors onsite.
- Ensure compliance with all safety and security regulations during the event.
- Prepare and maintain accurate event documentation, including event timelines, schedules, and logistics plans.
- Support in the coordination and management of contact reports, weekly status reports, and critical paths.
- Support in measurement of the success of events through post-event evaluations, surveys, and feedback.
- Support in the management of client financials including budget control reports, monthly reconciliations, estimates, purchase orders and invoices.
- Monitor and analyze success measurements post-event to identify trends, opportunities and make recommendations for future activations.
- Stay up to date with industry trends and best practices in event marketing an understand the local market.
Qualifications
-
A minimum of 3 years of experience in event operations and field management is required.
-
Previous experience as an Account Coordinator, Team Lead or Brand Ambassador an asset.
-
Access to a vehicle with a G2 or G class license is required.
-
Ability to work flexible hours including overnight travel, evenings and weekends.
-
Strong project management skills, including the ability to manage multiple projects simultaneously.
-
Strong leadership, problem-solving and decision-making skills.
-
Outgoing, friendly, sense of team spirit, confident and dedicated to event management.
-
Client service orientated with an ability to build strong and productive working relationships.
-
Excellent communication and interpersonal skills.
-
Exceptional financial and budget management skills.
-
Ability to work well under pressure and adapt to changing situations.
-
Strong understanding of event management best practice and regulations.
-
Strong organizational and project management skills.
-
Bachelor’s degree in marketing, event management, or related field is preferred.
About Us Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Marketing
Position Type: Full time
Business Unit: Corporate
Salary Range: $60,000.00 - $65,000.00
Company: Mosaic Sales Solutions Canada Operating Co
Req ID: 21814
Employer Description:
MOSAIC
*EMP*
DESC
About Mosaic North America
Mosaic is a leading North American Integrated Agency, specializing in Experiential Marketing, Sales and Merchandising, and Interactive. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands, amidst the evolving dynamic of empowered consumers leveraging new technologies.
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XM Field Manager
About the role
Description The Field Manager (XM/Retail) will report directly to the Account Manager and will be responsible for leading and overseeing all aspects of event execution and retail operations at various locations nationally including stores, events, and pop-ups. This position is responsible for ensuring all aspects of an event runs smoothly and according to plan. In addition, this role will support in building client relationships based on trust, innovation and the delivery of consistent results that meet or exceed expectations.
Responsibilities
- Oversee event logistics and operations across multiple locations, including setup, teardown, and coordination with vendors and the in-field team.
- Ensure all event elements are executed according to plan, troubleshoot and resolve any issues that may arise onsite.
- Manage a team of Account Coordinators and Brand Ambassadors nationally, ensuring they are meeting the needs of clients and achieving desired results through coaching.
- Act as the main point of contact for clients, attendees, and vendors onsite.
- Ensure compliance with all safety and security regulations during the event.
- Prepare and maintain accurate event documentation, including event timelines, schedules, and logistics plans.
- Support in the coordination and management of contact reports, weekly status reports, and critical paths.
- Support in measurement of the success of events through post-event evaluations, surveys, and feedback.
- Support in the management of client financials including budget control reports, monthly reconciliations, estimates, purchase orders and invoices.
- Monitor and analyze success measurements post-event to identify trends, opportunities and make recommendations for future activations.
- Stay up to date with industry trends and best practices in event marketing an understand the local market.
Qualifications
-
A minimum of 3 years of experience in event operations and field management is required.
-
Previous experience as an Account Coordinator, Team Lead or Brand Ambassador an asset.
-
Access to a vehicle with a G2 or G class license is required.
-
Ability to work flexible hours including overnight travel, evenings and weekends.
-
Strong project management skills, including the ability to manage multiple projects simultaneously.
-
Strong leadership, problem-solving and decision-making skills.
-
Outgoing, friendly, sense of team spirit, confident and dedicated to event management.
-
Client service orientated with an ability to build strong and productive working relationships.
-
Excellent communication and interpersonal skills.
-
Exceptional financial and budget management skills.
-
Ability to work well under pressure and adapt to changing situations.
-
Strong understanding of event management best practice and regulations.
-
Strong organizational and project management skills.
-
Bachelor’s degree in marketing, event management, or related field is preferred.
About Us Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Marketing
Position Type: Full time
Business Unit: Corporate
Salary Range: $60,000.00 - $65,000.00
Company: Mosaic Sales Solutions Canada Operating Co
Req ID: 21814
Employer Description:
MOSAIC
*EMP*
DESC
About Mosaic North America
Mosaic is a leading North American Integrated Agency, specializing in Experiential Marketing, Sales and Merchandising, and Interactive. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands, amidst the evolving dynamic of empowered consumers leveraging new technologies.