Are you a dynamic, proactive individual known for your hands-on leadership? Do you enjoy coordinating operations, motivating a team, and ensuring that every customer leaves with a smile? Are you looking for a stimulating environment where fun, technology, and teamwork come together? If so, this opportunity is for you! Our partner, a rapidly growing company in the immersive and interactive entertainment industry, is looking for an Assistant Manager for its center located on the South Shore of Montreal. Working closely with the Manager, you will help ensure the smooth daily operation of the center and contribute to delivering an exceptional customer experience in a lively and innovative environment.

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Tasks

• Support the Manager in planning, supervising, and engaging the team.
• Participate in the recruitment, training, and evaluation of staff.
• Coordinate schedules and ensure sufficient staff coverage based on customer traffic.
• Ensure excellent customer service and adherence to company standards.
• Manage inventory and supply orders.
• Maintain a clean, safe, and welcoming work environment.
• Handle unexpected situations and resolve complaints or incidents professionally.
• Contribute to sales analysis and the implementation of promotional strategies.
• Act as the Manager’s replacement when absent and ensure continuity of operations.
• Perform any other related tasks that support smooth daily operations.

Advantages

• Casual dress code and friendly atmosphere.
• Comprehensive training on technological equipment and internal procedures.
• Modern, collaborative, and fun-focused work environment.
• Employee discounts on activities, products, and services.
• Free on-site parking and easy access via public transit.
• A fast-growing company.
• Career growth opportunities within the organization.

Job requirements

• Minimum of one (1) year of full-time experience in a supervisory or assistant management role, ideally in retail, hospitality, or entertainment.
• Minimum of three (3) years of customer service experience, preferably in a related field.
• Strong customer service and team management skills.
• Positive leadership, autonomy, and strong organizational skills.
• Comfortable with management software (inventory, scheduling, sales).
• Bilingualism (French and English) required to communicate effectively with a clientele that is approximately 40% English-speaking.
• Flexible availability to work various shifts (holidays, days, evenings, and weekends), based on center needs.

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