Top Benefits
About the role
About Us:
Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.
The Opportunity:
Under Sunwing Vacations, we are looking for an Operations Support Coordinator to join us in making vacation dreams come true. As the Operations Support Coordinator, you will be responsible for safeguarding the accuracy and reliability of passenger booking and flight inventory data across the TTS and Sabre systems. By ensuring data accuracy and operational consistency, this role directly contributes to efficiency, service quality, and customer satisfaction. The position reports to the Director of Operations and will be located in Toronto, ON.
What You’ll Do:
- Monitor, investigate, and resolve missing/failed Passenger Name Record (PNR) cases in coordination with relevant teams to minimize operational disruptions and customer impact.
- Review and analyze daily comparison reports to identify discrepancies between TTS bookings and corresponding Sabre PNRs and take corrective actions to ensure data accuracy.
- Perform detailed flight inventory integrity checks to ensure accurate alignment of capacity, and availability across systems.
- Identify and escalate recurring or data integrity issues to leadership, providing actionable recommendations for process improvements.
- Monitor queues with heightened attention to schedule changes, ensuring PNRs are accurately updated and maintained in the correct status.
- Serve as the go-to internal Sabre expert on operational processes, system behaviors, and PNR management.
- Provide on-the-job guidance and support to Operations Support agents, ensuring consistent Sabre knowledge transfer.
- Work in conjunction with Team Leads to design and deliver training sessions, refreshers, and upskilling initiatives to improve team’s Sabre capability.
- Work with Team Leads to develop and maintain knowledge base articles, SOPs, and process documentation for reference and training purposes.
- Promptly update BSGs and notify IT of any flight number changes to ensure system alignment, and to prevent failed PNRs.
- Accurately add new routes and dates and immediately inform IT of updates to maintain smooth operations and system consistency.
- Monitor and manage the Operations Dashboard to ensure all discrepancies—such as PNR creation failures, cancellations, name corrections, booking modifications, seat selections, and baggage purchases—are promptly detected and resolved in line with standard procedures.
- Escalate any newly identified failure reasons to IT for timely investigation and resolution.
What You’ll Need:
- Minimum 2 years’ Sabre experience (with both Interact & Sabre Native)
- 1-3 years work-related experience
What We Offer:
- Hybrid Work Opportunities
- Great travel perks!
- Goodlife Corporate Discount
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price!
- Opportunity to give back through our social responsibility initiatives
- See for yourself! @sunwinglife
We thank all who apply however only those who meet the qualifications will be contacted.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca
About Sunwing Vacations Group
We are Sunwing Vacations Group, the vacation division of the WestJet Group, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Together we form the largest vacations brands in North America.
Top Benefits
About the role
About Us:
Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.
The Opportunity:
Under Sunwing Vacations, we are looking for an Operations Support Coordinator to join us in making vacation dreams come true. As the Operations Support Coordinator, you will be responsible for safeguarding the accuracy and reliability of passenger booking and flight inventory data across the TTS and Sabre systems. By ensuring data accuracy and operational consistency, this role directly contributes to efficiency, service quality, and customer satisfaction. The position reports to the Director of Operations and will be located in Toronto, ON.
What You’ll Do:
- Monitor, investigate, and resolve missing/failed Passenger Name Record (PNR) cases in coordination with relevant teams to minimize operational disruptions and customer impact.
- Review and analyze daily comparison reports to identify discrepancies between TTS bookings and corresponding Sabre PNRs and take corrective actions to ensure data accuracy.
- Perform detailed flight inventory integrity checks to ensure accurate alignment of capacity, and availability across systems.
- Identify and escalate recurring or data integrity issues to leadership, providing actionable recommendations for process improvements.
- Monitor queues with heightened attention to schedule changes, ensuring PNRs are accurately updated and maintained in the correct status.
- Serve as the go-to internal Sabre expert on operational processes, system behaviors, and PNR management.
- Provide on-the-job guidance and support to Operations Support agents, ensuring consistent Sabre knowledge transfer.
- Work in conjunction with Team Leads to design and deliver training sessions, refreshers, and upskilling initiatives to improve team’s Sabre capability.
- Work with Team Leads to develop and maintain knowledge base articles, SOPs, and process documentation for reference and training purposes.
- Promptly update BSGs and notify IT of any flight number changes to ensure system alignment, and to prevent failed PNRs.
- Accurately add new routes and dates and immediately inform IT of updates to maintain smooth operations and system consistency.
- Monitor and manage the Operations Dashboard to ensure all discrepancies—such as PNR creation failures, cancellations, name corrections, booking modifications, seat selections, and baggage purchases—are promptly detected and resolved in line with standard procedures.
- Escalate any newly identified failure reasons to IT for timely investigation and resolution.
What You’ll Need:
- Minimum 2 years’ Sabre experience (with both Interact & Sabre Native)
- 1-3 years work-related experience
What We Offer:
- Hybrid Work Opportunities
- Great travel perks!
- Goodlife Corporate Discount
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price!
- Opportunity to give back through our social responsibility initiatives
- See for yourself! @sunwinglife
We thank all who apply however only those who meet the qualifications will be contacted.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca
About Sunwing Vacations Group
We are Sunwing Vacations Group, the vacation division of the WestJet Group, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Together we form the largest vacations brands in North America.