Operations Manager / Business Development
About the role
It’s time to make your move. Drive your career forward with TWO MEN AND A TRUCK® as an Operations Manager and discover your opportunities for growth! We are looking for an energetic team member to provide leadership for our moving crews and manage the daily operational aspects of the business. In this role you will work with customers, vendors, and all staff members to meet established operating goals and standards. Join our growing team today!
WHAT YOU’LL DO
- Promotes and protects the TWO MEN AND A TRUCK**®** brand
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
- Responsible for employee accountability and adherence to franchise and system standards and policies
- Directs employee scheduling and dispatch of movers and drivers
- Responsible for employee development and corrective action programs
- Oversees all workers compensation and unemployment claims
- Coordinates and directs the fleet maintenance and equipment inventory programs
- Ensures compliance with all MTO regulations
- Handles customer concerns and oversees damage resolution process
- Responsible for being the “on-call” emergency contact outside of normal business hours
- Participates in regular training and development programs offered through Stick men university® to further the knowledge of the system
- Actively participates in community, industry or other relevant associations
WHO WE’RE LOOKING FOR
- Bachelor’s Degree in business, management, or other related field is preferred
- A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK**®** or moving industry experience is preferred
- Extensive knowledge of TWO MEN AND A TRUCK**®** system policies, procedures, and industry
- Excellent oral and written comprehension and communication skills
- Excellent organizational and time management skills
- Demonstrated ability to lead by example to motivate, develop, and direct people
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
- Strong decision making ability
- Understanding of and commitment to customer service and the TWO MEN AND A TRUCK**®** core values
- Must be proficient with the following Microsoft applications:
- Excel
- Word
- Outlook
About TWO MEN AND A TRUCK®
TWO MEN AND A TRUCK® is the largest franchised moving company both in the United States and internationally. Currently there are more than 430 locations and 3,000 trucks worldwide. Throughout the brand's fast-growing history, it has remained steadfast in its approach to high-touch quality service, which is illustrated by an impressive 96% customer referral rate.
Align your career with a company that admires where you’ve been Thank you, veterans. TWO MEN AND A TRUCK® welcomes the opportunity to become part of your next career move! Entry-level positions with advancement potential and dynamic management positions are available. We believe employing America’s heroes is utilizing skilled, respected specialists who understand achieving success takes commitment, personal integrity and self-discipline. These values align with the TWO MEN AND A TRUCK® standards and is why many veterans have built successful careers within our system.
Become a leader TWO MEN AND A TRUCK® offers unmatched opportunities for motivated individuals looking to advance. Experienced and new managers alike bring great skills to these positions. One third of our franchisees came from management roles within TWO MEN AND A TRUCK®. Our management team has the opportunity to manage and develop our frontline employees - movers, drivers, and customer service representatives - while continuing to grow the business and provide customers with exceptional customer service.
Shape your sales & marketing career Sales & marketing positions are perfect for people who love to provide exceptional customer service and enjoy a variety of marketing activities including advertising, social media, and networking. Do you have experience providing customers with top-notch service and a desire to share your expertise? Bring your creative ideas to help us grow our brand!
Operations Manager / Business Development
About the role
It’s time to make your move. Drive your career forward with TWO MEN AND A TRUCK® as an Operations Manager and discover your opportunities for growth! We are looking for an energetic team member to provide leadership for our moving crews and manage the daily operational aspects of the business. In this role you will work with customers, vendors, and all staff members to meet established operating goals and standards. Join our growing team today!
WHAT YOU’LL DO
- Promotes and protects the TWO MEN AND A TRUCK**®** brand
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
- Responsible for employee accountability and adherence to franchise and system standards and policies
- Directs employee scheduling and dispatch of movers and drivers
- Responsible for employee development and corrective action programs
- Oversees all workers compensation and unemployment claims
- Coordinates and directs the fleet maintenance and equipment inventory programs
- Ensures compliance with all MTO regulations
- Handles customer concerns and oversees damage resolution process
- Responsible for being the “on-call” emergency contact outside of normal business hours
- Participates in regular training and development programs offered through Stick men university® to further the knowledge of the system
- Actively participates in community, industry or other relevant associations
WHO WE’RE LOOKING FOR
- Bachelor’s Degree in business, management, or other related field is preferred
- A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK**®** or moving industry experience is preferred
- Extensive knowledge of TWO MEN AND A TRUCK**®** system policies, procedures, and industry
- Excellent oral and written comprehension and communication skills
- Excellent organizational and time management skills
- Demonstrated ability to lead by example to motivate, develop, and direct people
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
- Strong decision making ability
- Understanding of and commitment to customer service and the TWO MEN AND A TRUCK**®** core values
- Must be proficient with the following Microsoft applications:
- Excel
- Word
- Outlook
About TWO MEN AND A TRUCK®
TWO MEN AND A TRUCK® is the largest franchised moving company both in the United States and internationally. Currently there are more than 430 locations and 3,000 trucks worldwide. Throughout the brand's fast-growing history, it has remained steadfast in its approach to high-touch quality service, which is illustrated by an impressive 96% customer referral rate.
Align your career with a company that admires where you’ve been Thank you, veterans. TWO MEN AND A TRUCK® welcomes the opportunity to become part of your next career move! Entry-level positions with advancement potential and dynamic management positions are available. We believe employing America’s heroes is utilizing skilled, respected specialists who understand achieving success takes commitment, personal integrity and self-discipline. These values align with the TWO MEN AND A TRUCK® standards and is why many veterans have built successful careers within our system.
Become a leader TWO MEN AND A TRUCK® offers unmatched opportunities for motivated individuals looking to advance. Experienced and new managers alike bring great skills to these positions. One third of our franchisees came from management roles within TWO MEN AND A TRUCK®. Our management team has the opportunity to manage and develop our frontline employees - movers, drivers, and customer service representatives - while continuing to grow the business and provide customers with exceptional customer service.
Shape your sales & marketing career Sales & marketing positions are perfect for people who love to provide exceptional customer service and enjoy a variety of marketing activities including advertising, social media, and networking. Do you have experience providing customers with top-notch service and a desire to share your expertise? Bring your creative ideas to help us grow our brand!