About the role
Position Title: Office Administrator
Location: Welland, Ontario
Reports To: Area Human Resource Manager
Position Summary
The Office Administrator is the central point of coordination for all administrative and clerical functions at Stay-at-Home Nursing’s Welland location. This role ensures smooth day-to-day operations by providing administrative support to management, scheduling teams, and caregivers, while delivering exceptional customer service to clients and visitors.
Key Responsibilities
Administrative & Clerical Support
- Manage incoming calls, emails, and in-person inquiries, directing them appropriately.
- Maintain organized filing systems (electronic and paper).
- Prepare and process documents, correspondence, and reports as required.
- Order and manage office supplies and equipment.
Scheduling & Coordination
- Support scheduling staff in updating and maintaining caregiver schedules.
- Assist in coordinating appointments, meetings, and training sessions.
- Track and follow up on shift changes, cancellations, and coverage needs.
Client & Caregiver Support
- Greet visitors and clients in a professional and welcoming manner.
- Assist in onboarding new caregivers by preparing documentation packages.
- Maintain accurate and confidential client and employee records.
Compliance & Quality Assurance
- Ensure all administrative practices comply with company policies and regulatory requirements.
- Support quality assurance initiatives by tracking required documentation, training, and certifications.
Qualifications
- Post-secondary education in office administration or related field preferred.
- Minimum 2 years of administrative experience, preferably in healthcare or home care.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
- Strong organizational, communication, and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information.
Core Competencies
- Professionalism and attention to detail
- Customer service orientation
- Time management and multitasking abilities
- Team collaboration
Working Conditions
- Full-time, Monday to Friday - In Person
- Office-based role with periodic interaction with caregivers and clients.
About Stay at Home Nursing Care Services
At Stay at Home Nursing, we help individuals and families deal with ageing, chronic conditions, and medical recovery — all from the comfort of their own homes.
We understand that each healthcare journey is deeply personal, and there's no place safer, more dignified, personalized or comfortable as our own home.
Our mission to provide this level of comprehensive healthcare at home begins with carefully matching clients with optimal caregivers, and guiding families through the complexities of the healthcare system.
And this vital role of homecare in our healthcare system can only thrive when our caregivers experience their own personal growth and learning. With continual education, development, and certification, we ensure that caregiving is a rewarding career opportunity rather than a temporary job.
In turn, we must provide fair and equitable compensation for the valuable skills and certifications our caregivers possess. Our dynamic compensation structure ensures that caregivers are financially rewarded for their dedication and expertise in this challenging profession. We combine this with community and support for our caregivers to prevent burnout and maintain their passion for making a positive impact on our clients' lives.
So join us in making a difference! Become part of the home team and contribute to providing exceptional care and support to our clients throughout Southern Ontario.
About the role
Position Title: Office Administrator
Location: Welland, Ontario
Reports To: Area Human Resource Manager
Position Summary
The Office Administrator is the central point of coordination for all administrative and clerical functions at Stay-at-Home Nursing’s Welland location. This role ensures smooth day-to-day operations by providing administrative support to management, scheduling teams, and caregivers, while delivering exceptional customer service to clients and visitors.
Key Responsibilities
Administrative & Clerical Support
- Manage incoming calls, emails, and in-person inquiries, directing them appropriately.
- Maintain organized filing systems (electronic and paper).
- Prepare and process documents, correspondence, and reports as required.
- Order and manage office supplies and equipment.
Scheduling & Coordination
- Support scheduling staff in updating and maintaining caregiver schedules.
- Assist in coordinating appointments, meetings, and training sessions.
- Track and follow up on shift changes, cancellations, and coverage needs.
Client & Caregiver Support
- Greet visitors and clients in a professional and welcoming manner.
- Assist in onboarding new caregivers by preparing documentation packages.
- Maintain accurate and confidential client and employee records.
Compliance & Quality Assurance
- Ensure all administrative practices comply with company policies and regulatory requirements.
- Support quality assurance initiatives by tracking required documentation, training, and certifications.
Qualifications
- Post-secondary education in office administration or related field preferred.
- Minimum 2 years of administrative experience, preferably in healthcare or home care.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
- Strong organizational, communication, and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information.
Core Competencies
- Professionalism and attention to detail
- Customer service orientation
- Time management and multitasking abilities
- Team collaboration
Working Conditions
- Full-time, Monday to Friday - In Person
- Office-based role with periodic interaction with caregivers and clients.
About Stay at Home Nursing Care Services
At Stay at Home Nursing, we help individuals and families deal with ageing, chronic conditions, and medical recovery — all from the comfort of their own homes.
We understand that each healthcare journey is deeply personal, and there's no place safer, more dignified, personalized or comfortable as our own home.
Our mission to provide this level of comprehensive healthcare at home begins with carefully matching clients with optimal caregivers, and guiding families through the complexities of the healthcare system.
And this vital role of homecare in our healthcare system can only thrive when our caregivers experience their own personal growth and learning. With continual education, development, and certification, we ensure that caregiving is a rewarding career opportunity rather than a temporary job.
In turn, we must provide fair and equitable compensation for the valuable skills and certifications our caregivers possess. Our dynamic compensation structure ensures that caregivers are financially rewarded for their dedication and expertise in this challenging profession. We combine this with community and support for our caregivers to prevent burnout and maintain their passion for making a positive impact on our clients' lives.
So join us in making a difference! Become part of the home team and contribute to providing exceptional care and support to our clients throughout Southern Ontario.