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Claims Associate

Walmart Canadaabout 10 hours ago
Edmonton, Alberta
CA$17/hourly
Mid Level
full_time

About the role

Position Summary... To obtain proper credit from all Vendor Partners and control Inventory through proper merchandise handling procedures according to company guidelines while providing exceptional customer service to vendor partners, associates, as well as with customers while on the sales floor.

What You'll Do...

  • Assists in Shrink prevention by scanning all damaged and stolen merchandise in a timely manner.
  • Maintaining all up to date returns, vendor return requests (RA), recalls, paperwork, packing and shipping and ensuring they are completed in a timely manner and within any deadlines as per Company guidelines. Handle all SORT, and Global Donation Merchandise.
  • Ensuring safety practices are being followed continuously. i.e., chemicals are properly disposed, claims area is kept neat, clean and free of hazards, proper ladder usage and lifting techniques.
  • Monitor merchandise being returned through claims and protect assets by ascertaining proper process and handling in regards to shrink, in order to keep charge backs to a minimum. Recording and monitoring returns and shrink wins within the store.
  • Maintains up to date knowledge about Company policies, guidelines and processes regarding the handling of damaged and recalled merchandises, and ensures all New Store Programs and systems are implemented and followed on a continuous basis.
  • Ensures that the Return Manual is being followed through keeping claims current, keeping charge backs to a minimum and ensuring Vendor Return Request Forms are completed for all claims over 45 days old.
  • Completes all GM CVP (Customer Value Program).
  • Support to OSA, and Direct Associate as required.

The minimum rate of pay for this position starts from $16.95. Rate of pay will be determined based on relevant experience.

Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Age - 16 or older

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location… 1 Kingsway Gdn Mall, Unit 101 Edmonton, AB T5G 3A6, Canada

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About Walmart Canada

Retail
10,000+

Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada's extensive philanthropy program is focused on supporting Canadian families in need, and since 1994 Walmart Canada has raised and donated more than $750 million to Canadian charities. Additional information can be found at walmartcanada.ca and on Walmart Canada’s social media pages – Facebook, X, Instagram and LinkedIn.