Technical Communicator - Mining Technology (Canada wide)
Top Benefits
About the role
The Technical Communicator- Mining Technology will provide valuable support to our Technology Technicians and product support staff through top technical expertise on our Caterpillar Product Line.
Pay Type
Full Time, Permanent
Compensation
$69,520.00 to $86,900.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Technical Communicator- Mining Technology, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Provide technical support to the Toromont Cat mining technology group
- Review the product problems for the products under their responsibility and propose solutions
- Write site visit reports and technical reports, as needed
- Actively participate in PPM (Product Problem Management) initiatives
- Support case review with Customer Site Champions
- Contribute to system upgrade planning
- Conduct site visits as required
- Act as front-line interface with customer to manage technical issue resolution in clear, understandable way
- Manage issue escalation to Caterpillar support and developers, provide field feedback, receive product updates and information from Caterpillar
- Provide technical expertise for TES offerings and products
- Understand how the TES system works, interface with the Caterpillar dealer Solutions Network (DSN), and interface with the TES Product Support Specialist through Technology Solution Center (TSC) Salesforce to communicate technical issues with TES components such as factory passwords and/or Software-Enabled Attachments (SEAs)
- Work closely with SITECH or authorized Trimble Caterpillar dealer technical experts to resolve issues
- Work closely with field techs / shop techs, manage escalations from technology support technicians to resolve issues
- Provide technical training and support to technology service technicians
- Be accountable for staying up to date with Caterpillar service letters and service magazines and distributing information across Caterpillar dealer
Must-haves for this role:
- Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment Industry an asset
- Mining and Mining Technology experience an asset
- Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment
- Written and spoken communication skills in French and English is considered an asset
- Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
- Results driven with a solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
- Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
- Be adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on technology products
- Highly computer literate with proficiency in Microsoft 365 Applications, Networking, Can Bus, Mod Bus and Ethernet communications
- Experience with Cat systems/DBS/SIS/PSCRM
- Willing and able to travel and work outside regular business hours as required
- Spoken English and French language would be an asset
- A valid Passport and Driver’s License with current clean Driver's Abstract
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
About Toromont Cat
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel.
Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir.
Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve.
Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.
For more information please visit www.toromontcat.com
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Technical Communicator - Mining Technology (Canada wide)
Top Benefits
About the role
The Technical Communicator- Mining Technology will provide valuable support to our Technology Technicians and product support staff through top technical expertise on our Caterpillar Product Line.
Pay Type
Full Time, Permanent
Compensation
$69,520.00 to $86,900.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Technical Communicator- Mining Technology, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Provide technical support to the Toromont Cat mining technology group
- Review the product problems for the products under their responsibility and propose solutions
- Write site visit reports and technical reports, as needed
- Actively participate in PPM (Product Problem Management) initiatives
- Support case review with Customer Site Champions
- Contribute to system upgrade planning
- Conduct site visits as required
- Act as front-line interface with customer to manage technical issue resolution in clear, understandable way
- Manage issue escalation to Caterpillar support and developers, provide field feedback, receive product updates and information from Caterpillar
- Provide technical expertise for TES offerings and products
- Understand how the TES system works, interface with the Caterpillar dealer Solutions Network (DSN), and interface with the TES Product Support Specialist through Technology Solution Center (TSC) Salesforce to communicate technical issues with TES components such as factory passwords and/or Software-Enabled Attachments (SEAs)
- Work closely with SITECH or authorized Trimble Caterpillar dealer technical experts to resolve issues
- Work closely with field techs / shop techs, manage escalations from technology support technicians to resolve issues
- Provide technical training and support to technology service technicians
- Be accountable for staying up to date with Caterpillar service letters and service magazines and distributing information across Caterpillar dealer
Must-haves for this role:
- Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment Industry an asset
- Mining and Mining Technology experience an asset
- Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment
- Written and spoken communication skills in French and English is considered an asset
- Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
- Results driven with a solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
- Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
- Be adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on technology products
- Highly computer literate with proficiency in Microsoft 365 Applications, Networking, Can Bus, Mod Bus and Ethernet communications
- Experience with Cat systems/DBS/SIS/PSCRM
- Willing and able to travel and work outside regular business hours as required
- Spoken English and French language would be an asset
- A valid Passport and Driver’s License with current clean Driver's Abstract
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
About Toromont Cat
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel.
Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir.
Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve.
Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.
For more information please visit www.toromontcat.com