OVERVIEW:

Reporting to the Credit Manager, the Credit Analyst supports the function and accuracy of the Credit Department by reviewing and maintaining credit applications, customer credit files, and payments. In this role, the Credit Analyst will issue dunning letters, manage delinquent accounts, and coordinate with external collections or legal services when needed. In addition, the role serves as the first point of contact for customer account inquiries, ensuring timely and professional communication, and contributes to credit and accounts receivable reporting, including support during budget preparation.

RESPONSIBILITIES:

Credit & Account Management

• Review and process new credit applications, including credit checks and recommendations on terms and limits.
• Maintain and review customer credit files, ensuring documentation is accurate and up to date.
• Work with the Credit Manager to review, adjust, or revoke credit terms as necessary, based on customer performance and financial strength.
• Prepare and issue dunning letters to customers with overdue balances in accordance with company policy.
• Identify accounts requiring external collections or legal action, coordinating with agencies or legal professionals when necessary.
• Provide back-up support for the Cash Applications function, including processing deposits, applying payments, pre-authorized debits, and credit card charges accurately to customer accounts.

Customer Service & Communication

• Act as the first point of contact for customer account inquiries, ensuring professional and timely responses.
• Maintain the Credit Department’s inquiry email inbox, directing requests to appropriate teams.
• Communicate clearly with External & Internal customers, to provide accounts updates.
• Demonstrate empathy, diplomacy, and professionalism in challenging customer interactions.

Reporting & Analysis

• Assist in the preparation of regular reporting on credit and AR.
• Assist with yearly Budget run and inquiries on the Company’s equal billing program for customers.

EDUCATION & SPECIALIZED KNOWLEDGE:

• Relevant post-secondary education with Diploma/Degree in Business, Accounting or Finance.
• +3 years of accounts receivable and collections experience in a fast paced, large volume, multi transaction & multi class of trade environment.
• Strong computer skills, and ability to leverage technology efficiently.
• Effective listening, verbal, and written communication skills.
• Proven judgment and decision-making ability demonstrating the ability to generate strong collections while maintaining customer satisfaction.
• Accuracy and attention to detail.
• Demonstrated integrity and ethical standards.
• Able to handle difficult situations with diplomacy and tact.
• The ability to communicate in both official languages will be considered an asset.
• Ability to multi-task and juggle competing deadlines and multiple priorities.
• Experience in the energy industry at the distribution, retail & wholesale levels will be considered an asset.

WHY JOIN THE MACEWEN TEAM?

• Learn and collaborate with the best in the industry.
• Supportive colleagues and leaders who are passionate about providing exceptional service.
• Competitive compensation package.
• 3 weeks vacation to start.
• Complete benefits program including health, medical, dental, and life insurance.
• RRSP plan with Company match from day one.
• “The perks” include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.

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OUR CORE VALUES:

It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.

• Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
• Long-Term Focused - We value long-term success over short-term gains.
• Respect Each Other - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.
• Do The Right Thing - We stand by our word and do what's right.
• Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own.
• Ever Evolving - We embrace positive change and always seek to improve.

MacEwen is a Canadian-owned and operated fuel and convenience provider that has successfully built and sustained customer relationships in Ontario and Quebec for over 48 years.

MacEwen is recognized as one of Canada's leading independent petroleum and convenience store companies with over 150 retail locations, 16 Divisional Offices, and two distribution centers with identified brands such as Quickie, County Line, Jutzi, MacEwen and Esso.

The Company's continuing success is based on each one of our 315 employees living our core values. First and foremost is our commitment to taking care of our customers.

Before an offer of employment is extended, a minimum of two business references will be required and candidates must complete pre-employment testing which comprises a criminal record check.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodations during the recruitment process.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This posting is for a vacant position.