Position Overview

The role of the Senior Coordinator- Trade Compliance is to administer and facilitate all aspects of activities that pertain to managing the customer accounts at Future Electronics. He/she coordinates his efforts with Sales, customer service associates, the Branch Sales Analyst Group, Global Trade Compliance and Credit Departments. The Senior Coordinator- Trade Compliance provides guidance to other members of the Trade Compliance Team.

Responsibilities

Research new account creation requests using Future Workstation Control Program (WCP), Customer Relations Management (CRM) and internet sites – validate customer name and address.

Maintain accounts in Future Workstation Control Program (WCP) and Customer Relationship Management (CRM) and per Future Sales Operating procedures including : new account creations, account status changes, account billing/shipping modifications, account assignment/reassignment, creating split accounts.

Assist with other tasks assigned by Management.

General Administrative Functions

Review and ensure Sales are kept up-to-date with the Account Management Procedures.

Qualifications and Experience

3+ years of trade compliance account management preferred Service and results oriented Multi tasked, well organized and detail oriented Good follow-up skills Proficient knowledge of Microsoft Office (Excel, PowerPoint, Word) Enthusiastic team player Strong interpersonal and communication skills Self motivated, flexible and adaptable Bilingual English, Mandarin an asset

Competencies (Skills & Behaviors)

Render Exemplary Customer Service

Institutes and oversees daily strategy to provide personalized services Knows when to elevate issues and screens/channels requests appropriately Strives to exceed the expectation by demonstrating both initiative and creativity

Interpersonal & Communication Skills

Always conducts him/her self in a highly professional manner (internal/external) Establishes credibility with internal/external customers by honoring commitments Ensures accurate/truthful information is provided Communicates all requests/requirements/commitments clearly and concisely Manages the administration of sensitive/confidential information with the appropriate level of discretion and professionalism

Self-Management

Goal-setting/prioritizing : has the ability to set goals and achieve optimum result in the expected time parameter Working efficiently : understands that results, not only methods, count Initiative : must be a self-starter and willing to challenge him/herself

Clear Understanding of Relevant Internal/External Policies and Procedures

Clearly grasps all aspects of functional and structural processes related to his/her area of responsibility Articulates the rational and actively promotes adherence of policy to our sales divisions and Future strategies to our customers Develops a clear understanding of the customer’s business model

Organizational Abilities

Identifies and addresses all details that are needed to ensure smooth and effective service Completely and correctly documents all information as required by the situation Ensures all relevant documents are filed and easily accessible

Focusing on Results

Assesses situations to effectively channel people in the appropriate direction as required Keeps core management team apprised of any ongoing issues Follows up diligently on all outstanding issues and tasks to obtain answers in the mandated time period Demonstrates flexibility and adaptability to shifts in priority and schedules Is able to expend the additional time and energy required to complete the tasks at hand