You

Are passionate about technology, wake up every morning to experiment, learn and develop new solutions!

About UsAt DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications.  We were incubated by Salesforce.com (as a part of Avankia), before getting spunned off as a separate company. DBSync provides data integration as a SaaS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users.

Our main motto is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse, consisting of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky's limit!

If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you!

Our Value System

We genuinely care

We do not waste time on manual or mundane task

We have a fun environment

We own it

We are experts on what we do

We win together

DBSync has been:

• We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023.

• Based on the reviews G2 has awarded DBSync following badges.

• Best Relationship- Winter 2024

• Leader Americas Winter 2024

• Best Results - Winter 2024

• Best Usability - Winter 2024

About the role:

We are seeking a dynamic Technical Writer with Trainer who can create high-quality documentation, deliver engaging training sessions, and collaborate with stakeholders to analyze and solve integration challenges. This hybrid role blends technical writing, instructional design, and business analysis—ideal for someone who thrives on clarity, communication, and customer impact.

You'll work closely with developers, product managers, QA teams, and clients to understand technical concepts, gather requirements, and translate them into user-friendly documentation and training programs. You'll also act as a bridge between customer needs and product capabilities, helping shape solutions and improve user experience.

Roles and Responsibilities

• Develop, edit, and maintain technical documentation such as user guides, API documentation, FAQs, and product knowledge bases.
• Collaborate with developers, product managers, and QA teams to understand technical concepts and help translate them into clear, user-friendly documentation.
• Support the creation of step-by-step tutorials, system architecture diagrams, and other visual aids to enhance learning.
• Help maintain document version control and ensure documentation is updated in line with product releases.
• Learn and use documentation tools such as Confluence, MadCap Flare, RoboHelp, or Markdown to manage content effectively.
• Contribute to the design and delivery of technical training programs for internal teams, customers, and partners.
• Assist in conducting live and virtual training sessions on software applications, IT tools, and best practices.
• Develop training materials, presentations, video tutorials, and e-learning modules under guidance.
• Gather feedback from trainees and adjust training methods for better engagement.
• Stay updated on industry trends and explore new training techniques to improve learning outcomes.
• Support product development teams by identifying documentation gaps and suggesting enhancements.
• Help track progress in Agile development cycles and contribute to team discussions.

Skills and Qualifications

Currently pursuing or recently completed a Bachelor’s degree in Computer Science, IT, Technical Communication, or a related field.

Strong interest or prior coursework in technical writing, training, or software development.

Familiarity with documentation tools such as MS Word, Confluence, MadCap Flare, RoboHelp, Git, and Markdown.

Exposure to Learning Management Systems (LMS) and training tools such as Articulate, Captivate, or Camtasia is an asset.

Excellent writing, communication, and presentation skills.

Ability to simplify complex technical concepts for different audiences.

Team-oriented mindset with eagerness to learn and contribute.

Certifications in Technical Writing, Instructional Design, or Business Analysis are a plus but not required.

Familiarity with CRMs and ERPs like Salesforce, Dynamics 365, or NetSuite is preferred but not mandatory.

**Job location:**Canada (Remote)

For more information about DBSync, visit www.mydbsync.com.https://www.youtube.com/playlist?list=PLJzycdoERLoekPWNkXEsuih807TQAEnnB[https://www.youtube.com/playlist?list=PLJzycdoERLoekPWNkXEsuih807TQAEnnB](https://www.youtube.com/playlist?list=PLJzycdoERLoekPWNkXEsuih807TQAEnnB)https://www.youtube.com/playlist?list=PLJzycdoERLoekPWNkXEsuih807TQAEnnB