About the role
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Service Scheduler is responsible for day to day scheduling and overseeing regional service engineers. Work closely with Regional service manager on all day to day activities.
Service Scheduler Responsibilities
- Schedule field service engineers according to mission priority.
- Evaluate field service engineers’ technical experience and location in order to dispatch the appropriate technician.
- Communicate with customers daily and timely as to the status of their service request.
- Report scheduling delays of critical machines to Service Management.
- Work with other schedulers to acquire or lend additional coverage.
- Work closely with technical support engineers regarding missions
- Ensure all missions are properly scheduled with proper tools and equipment as necessary. Work with regional service manager to ensure that work by field technicians is complete and all paperwork and software is filled out properly.
Experience
Must have heavy call volume experience. Prior scheduling knowledge preferred but not necessary. TRUMPF product knowledge helpful. Strong follow up skills mandatory. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred.
Not the right fit? Search for Service Scheduler jobs in Oakville, ON
About Trumpf Inc
TRUMPF Inc. is the North American subsidiary of TRUMPF GmbH + Co. KG. based near Stuttgart, Germany. With approximately 696 employees, TRUMPF Inc. is the largest subsidiary within the TRUMPF Group and is one of the largest manufacturers of fabricating machinery in the United States.
TRUMPF was founded in 1923 as a series of mechanical workshops, and has since developed into one of the world's leading companies for machine tools, laser technology, and electronics for industrial applications. With over 11,000 employees, the company generated a turnover of 2.81 billion euros in the 2015/16 fiscal year.
TRUMPF stands for quality, excellent products, highly efficient processes, and outstanding results. The success of our company is derived from the fact that we live common values and aspire to shared objectives. The company principles are intended to contribute towards clarifying these values and objectives and to make them an integral part of the company. They therefore, describe the nature and scale of our activities and the way we treat one another. They are binding at all times for everyone who works in the company.
TRUMPF is and will remain a family business. The following five members of our management holding ensure continuity and constant development.
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About the role
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Service Scheduler is responsible for day to day scheduling and overseeing regional service engineers. Work closely with Regional service manager on all day to day activities.
Service Scheduler Responsibilities
- Schedule field service engineers according to mission priority.
- Evaluate field service engineers’ technical experience and location in order to dispatch the appropriate technician.
- Communicate with customers daily and timely as to the status of their service request.
- Report scheduling delays of critical machines to Service Management.
- Work with other schedulers to acquire or lend additional coverage.
- Work closely with technical support engineers regarding missions
- Ensure all missions are properly scheduled with proper tools and equipment as necessary. Work with regional service manager to ensure that work by field technicians is complete and all paperwork and software is filled out properly.
Experience
Must have heavy call volume experience. Prior scheduling knowledge preferred but not necessary. TRUMPF product knowledge helpful. Strong follow up skills mandatory. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred.
Not the right fit? Search for Service Scheduler jobs in Oakville, ON
About Trumpf Inc
TRUMPF Inc. is the North American subsidiary of TRUMPF GmbH + Co. KG. based near Stuttgart, Germany. With approximately 696 employees, TRUMPF Inc. is the largest subsidiary within the TRUMPF Group and is one of the largest manufacturers of fabricating machinery in the United States.
TRUMPF was founded in 1923 as a series of mechanical workshops, and has since developed into one of the world's leading companies for machine tools, laser technology, and electronics for industrial applications. With over 11,000 employees, the company generated a turnover of 2.81 billion euros in the 2015/16 fiscal year.
TRUMPF stands for quality, excellent products, highly efficient processes, and outstanding results. The success of our company is derived from the fact that we live common values and aspire to shared objectives. The company principles are intended to contribute towards clarifying these values and objectives and to make them an integral part of the company. They therefore, describe the nature and scale of our activities and the way we treat one another. They are binding at all times for everyone who works in the company.
TRUMPF is and will remain a family business. The following five members of our management holding ensure continuity and constant development.