About the role
Complaint Resolution
Creative Problem-Solving Customer Relations & Service Task Prioritization Active Listening Methods Team Collaboration Courteously answer phone calls, welcome and seat guests, and present menus Prepare seat arrangements and organize reservations to ensure guest satisfaction Monitor dining room for proper cleanliness and supply levels Follow up with diners to ensure their satisfaction and address any additional requests Greeted and escorted customers to their table as soon as seating was available Completed various dining room tasks while providing excellent customer service Answered and directed phone calls as needed
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About Omni Hotels
Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation, and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere of 'All In'.
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About the role
Complaint Resolution
Creative Problem-Solving Customer Relations & Service Task Prioritization Active Listening Methods Team Collaboration Courteously answer phone calls, welcome and seat guests, and present menus Prepare seat arrangements and organize reservations to ensure guest satisfaction Monitor dining room for proper cleanliness and supply levels Follow up with diners to ensure their satisfaction and address any additional requests Greeted and escorted customers to their table as soon as seating was available Completed various dining room tasks while providing excellent customer service Answered and directed phone calls as needed
Not the right fit? Search for Victoria Cafe Host jobs in Toronto, Ontario, Canada
About Omni Hotels
Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation, and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere of 'All In'.