Reporting to the Supervisor, Ticket Operations, the Ticket Operations Administrator will assist with order processing, fulfillment and distribution of tickets while providing excellent customer service to our fans.

This is a replacement position and requires on-site work. The hourly pay for this part-time position is $20.00.

What you’ll do:

• Respond to general telephone inquiries and direct customers to the appropriate department internally or externally.
• Monitor and respond to customer service voice messages and email inquiries.
• Process all walk up sales for single game sports tickets and concerts, using Ticketmaster ticketing system.
• Assist in the day-to-day operations of the TD Place Box Office:
  • Sell tickets for all events at TD Place.
  • Process and manage cash, debit and credit card transactions with confidence.
  • Maintain data integrity as it relates to information input into Ticketmaster ticketing system.
  • Provide exceptional internal/external customer service to resolve issues.
• Work with sales representatives on the following tasks:
  • Process payments via debit and cash.
  • Participate in projects as assigned.
• Assist with other duties as assigned.

What’s needed:

• Post-Secondary degree preferred.
• 1-2 years experience in a front facing, customer service role.
• Excellent relationship building and interpersonal skills, with the ability to interact with internal and external clients at all levels within the organization.
• Excellent communication skills, including a friendly and professional telephone manner.
• A positive mindset and the ability to jump in on a ‘one team one vision’ culture.
• Self-starter with the ability to manage multiple projects in a dynamic, fast-paced environment with shifting priorities.
• Ability to work 9am to 5pm, Monday to Friday consistently.
• Familiarity with both Apple and Android apps and cell phone technology.
• Strong computer literacy and aptitude is required.
• Experience using sports ticketing systems (Archtics/Ticketmaster) is preferred.
• Ability to adapt to and thrive in a high-paced environment.
• Bilingualism in French and English is a requirement.

What’s in it for you?

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67's. We are also home to the Ottawa Charge, Atletico Ottawa, Ottawa Blackjacks, and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourage all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and person of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to complement application screening. We'll reach out to candidates whose applications best match the role's requirements.

Interested? Please visit https://www.tdplace.ca/careers/