About the role
The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence, completes the order fulfilment process and assists in closing out any action items from customer communications
What You'll Do
Receive direct correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
Same day data entry of customer purchase orders into the ERP system. Order receipt can come in the form of e-mail, fax, or phone.
Provide same day order confirmations and clarify order discrepancies.
Support order status requests, credits/debits, quotes, answering customer questions and limited processing of return material authorizations.
Expedite customer orders and follow up to ensure completion.
Provide support of SAP ERP system to internal users regarding customer service issues.
Generate customer service monthly metrics (e.g. SAP order entry & phone statistics) and reports to ensure customer satisfaction.
Perform other duties to support Sales and marketing as needed (e.g. Trade show coordination, Canada customer newsletter content.)
Who You Are
At least 2 years of direct customer service experience in a fast paced order environment is preferred.
A background in supporting manufacturing processes or technical products is a plus.
Minimum level of education is an Associate’s Degree or an applicable business program certification.
Ability to interpret complex business documents including customer purchase orders.
Ability to professionally communicate with customers both verbally and in writing in both English and French.
Proficient use of personal computer, fax machine, and other supporting business equipment is a must.
Proficient use of the Microsoft Suite of products (Outlook, Word, and Excel).
Proficient typing skills with high level of accuracy.
Experience with Microsoft Lync a plus.
High degree of time management and organization required.
Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
Must be Bilingual (English/French).
Who We Are
The objectives of this position are fully integrated to the objectives of the Company’s Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.
About Belimo
Headquartered in Switzerland, Belimo is the global market leader in the development, production, and sales of field devices for the energy-efficient control of heating, ventilation, and air-conditioning systems. The customer-oriented CESIM method developed by Belimo ensures that our products have a major influence on comfort, energy consumption, safety, installation, and maintenance in buildings.
The focus of our core business is on damper actuators, control valves, sensors and meters. Belimo has developed intelligent IoT-enabled devices for HVAC systems that provide valuable data for customers to improve installation and commissioning efficiency, control, and service, optimizing buildings more efficiently and remotely to meet future buildings' needs.
Founded in 1975, Belimo employs over 2,300 people in more than 80 countries and has been listed on the Swiss Exchange (SIX) since 1995.
Our customer satisfaction and loyalty have made us a leader in HVAC worldwide. At Belimo: • We strive for mutual success. • We are successful when we offer our customers more value. • We deliver top performance in everything we do.
About the role
The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence, completes the order fulfilment process and assists in closing out any action items from customer communications
What You'll Do
Receive direct correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
Same day data entry of customer purchase orders into the ERP system. Order receipt can come in the form of e-mail, fax, or phone.
Provide same day order confirmations and clarify order discrepancies.
Support order status requests, credits/debits, quotes, answering customer questions and limited processing of return material authorizations.
Expedite customer orders and follow up to ensure completion.
Provide support of SAP ERP system to internal users regarding customer service issues.
Generate customer service monthly metrics (e.g. SAP order entry & phone statistics) and reports to ensure customer satisfaction.
Perform other duties to support Sales and marketing as needed (e.g. Trade show coordination, Canada customer newsletter content.)
Who You Are
At least 2 years of direct customer service experience in a fast paced order environment is preferred.
A background in supporting manufacturing processes or technical products is a plus.
Minimum level of education is an Associate’s Degree or an applicable business program certification.
Ability to interpret complex business documents including customer purchase orders.
Ability to professionally communicate with customers both verbally and in writing in both English and French.
Proficient use of personal computer, fax machine, and other supporting business equipment is a must.
Proficient use of the Microsoft Suite of products (Outlook, Word, and Excel).
Proficient typing skills with high level of accuracy.
Experience with Microsoft Lync a plus.
High degree of time management and organization required.
Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
Must be Bilingual (English/French).
Who We Are
The objectives of this position are fully integrated to the objectives of the Company’s Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.
About Belimo
Headquartered in Switzerland, Belimo is the global market leader in the development, production, and sales of field devices for the energy-efficient control of heating, ventilation, and air-conditioning systems. The customer-oriented CESIM method developed by Belimo ensures that our products have a major influence on comfort, energy consumption, safety, installation, and maintenance in buildings.
The focus of our core business is on damper actuators, control valves, sensors and meters. Belimo has developed intelligent IoT-enabled devices for HVAC systems that provide valuable data for customers to improve installation and commissioning efficiency, control, and service, optimizing buildings more efficiently and remotely to meet future buildings' needs.
Founded in 1975, Belimo employs over 2,300 people in more than 80 countries and has been listed on the Swiss Exchange (SIX) since 1995.
Our customer satisfaction and loyalty have made us a leader in HVAC worldwide. At Belimo: • We strive for mutual success. • We are successful when we offer our customers more value. • We deliver top performance in everything we do.