Global Sales Support Specialist

The Company

ILAC Education Group is an industry leader with a mission to change lives through education and create opportunities for international students to achieve their dreams.

For over 28 years, ILAC has offered thousands of international students an immersive learning experience with award-winning English language programs, cultural diversity, exceptional customer service and beautiful campuses in Toronto and Vancouver.

ILAC offerings include high school, in-person and online language training, summer camps, pathways to higher education in Canada and the US, study & work programs, language testing centres, and student housing.

Overview of the Role & Team

We are looking for you, highly motivated, organized, customer focused, driven and goals oriented individual. The Global Sales Support Specialist for ILAC will report directly to the Head of Sales Support and work across the ILAC matrix closely with the Recruitment Managers, the Accommodation department and School Operations providing the highest quality experience to all our agents during the pre-arrival admissions process.

As a Global Sales Support Specialist you are expected to answer student and agencies inquiries, process registration applications, and issue the appropriate documents accordingly. The Global Sales Support Specialist reviews all admission documents, creates student profiles and file them appropriately in the database. Most importantly, provide a top-notch customer service to all stakeholders.

This position is located in Toronto and will be required to be onsite/in-office.

Responsibilities and Duties

• Respond to agents inquiries and questions regarding the ILAC programs and its admission requirements and policies
• Process all applications for the market; adhering to the program admission requirements, for both Toronto and Vancouver
• Process all applications, ensuring the right prices, promotions
• Work closely with the compliance team to ensure compliance with the ministry requirements with regards to admission
• Work closely with all Sales and Recruitment directors, keep them up to date with all changes and updates regarding admission, and remain updated on all promotions and reseller discounts in their respective market
• Monitor offers and enrolments, and keep the team up to date for planning and scheduling purposes
• Coordinate the booking and arrival process with all key departments involved (Accounting, Homestay)
• Store collected student personal information confidentially and securely; upload all necessary documentation onto EDMISS, adhering to ministry regulations
• Other responsibility as required

Requirements:

• University or college degree in business or related field, or an appropriate combination of education and experience
• 1-2 years of successful relevant experience, preferably in Education industry, Travel, and Sales
• Excellent customer care and service excellence attitude
• Act with ethics and integrity and demonstrates sound judgment and respect for the individual in all interactions with others
• Work well in an unstructured and entrepreneurial environment where decisions and actions need to happen quickly and professionally
• Solid negotiation, conflict resolution, and people management skills
• Complete fluency in English and Spanish
• Ability to work effectively in a team and independently
• Strong computer proficiency, Microsoft Office, Excel, Word
• Strong mathematical competence.

Apply Now! We are accepting applications immediately!

All candidates must be eligible to work in Canada.

We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted.

ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process.

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