We're looking to hire a Dispatch Administrative Clerk (With Intermodal experience).
Applicants must be Canadian Citizens or Permanent Residents.

Duties:

• Providing exceptional customer service at all times.
• Provides support and back up to Dispatch team - LCL & FCL and other Administrative staff.
• Follows agreed company processes and protocols in the Dispatch department, including use of systems and software.
• Continue nurturing the ITN Logistics Brand as a quality, customer-centric, timely service provider that delivers against its value proposition.
• Attending to customer calls, issues and complaints.
• Receives inbound and outbound orders.
• Update the whiteboards with day to day deliveries & export pick-ups.
• Sending status reports when required.
• Tracking shipments in all rail yards - CN/CP, etc.
• Scheduling appointments to ensure timely deliveries / and to avoid storage.
• Ensuring reservations are scheduled for shipments out of CN/MALPORT and ensuring RV times correlate with shipment appointments.
• Making RV’s for empty container returns and Export booking’s - advising ITN rep/customer if any difficulty with Export booking #’s (capacity).
• Creating and updating Cargowise - including, but not limited to “T” Jobs, printing orders, billing, putting costs, driver’s pay, PODs.
• Making and updating warehouse schedule on a daily and weekly basis.
• Ensure the resources in the dispatch function of the company are managed effectively to achieve maximum efficiencies.
• Continued nurturing of the relationship with current accounts.
• Complete other administrative functions that support the daily requirements of the department.

KNOWLEDGE AND SKILLS REQUIRED:
Education and Industry Knowledge:

• 1-2 years knowledge in Administrative functions.
• Experience in Intermodal a requirement.
• Knowledge of working on Cargowise software an asset.

Technical Skills / Qualifications:

• Proficiency with computers, ability to work in Windows applications, especially Microsoft Office is an asset. Excellent problem-solving skills.

Other:

• Required to work a flexible schedule of 8 hours daily shifts, Monday to Friday.

• Ability to communicate in a manner, which is clear, effective, and respectful.

• Detail-oriented.

• Good organization skills while working in a fast-paced environment.

• Ability to Multitask and meet deadlines with minimum disruption.

About ITN Logistics:

ITN takes your business personally. We deliver fast, seamless solutions by building our business on five pillars – commitment, flexibility, trust, reliability, and passion, supported by our belief in taking your business personally. Tailoring solutions that meet your specific needs is what sets us apart, and it’s how we constantly exceed your expectations. ITN Logistics Group is Canadian based – with worldwide connections. Each component of the Group has a focus on a logistics specialty. We provide our customers with integrated combinations of all elements of the international import and export logistics process. Air and Sea Freight Forwarding – Worldwide Industrial Project Management – Worldwide Transborder Transportation – USA CANADA MÉXICO, Warehouse and Distribution Services, Enhanced Logistics Services, Intermodal Transportation. Our personnel have extensive industry experience and are well qualified to assist our clients with the many details associated with international trade. We strive to anticipate the needs of our customers and to create efficient and economical solutions based on their unique needs. ITN operates its own import and export consolidation system between Canada and many international commercial markets. Therefore we have a direct involvement in the routing, status and location of goods as they move through the supply-chain process.