Top Benefits
About the role
Thank you for your interest in a career with ACT Energy Technologies! ACT is pleased to offer competitive wages, a comprehensive benefits package, retirement & savings plan and excellent opportunities to grow and develop your career.
ACT Energy Technologies is a leader in the directional drilling industry, delivering dependable trenchless solutions for energy, utilities, and infrastructure projects. Our operations rely on reliable technology to support field crews, project teams, and office staff across multiple locations. We are seeking a Helpdesk Support Technician who thrives in a fast paced, hands on environment and understands the critical role technology plays in keeping crews productive and safe. This role will provide first level technical support to office and field personnel and be responsible for troubleshooting hardware, software, and connectivity issues, maintaining IT assets, and ensuring minimal downtime for critical operational systems.
RESPONSIBILITIES
- Monitor and respond to support requests via phone, email, and the IT service ticketing platform, owning incidents through to resolution
- Troubleshoot and resolve hardware, software (including in house developed applications), and connectivity issues for Windows and macOS endpoints
- Support Microsoft 365 client applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office apps; perform basic tenant and administrative tasks as assigned
- Perform network troubleshooting related to Wi Fi, VPN connectivity, and DNS/DHCP; coordinate with team members as required
- Assist with endpoint management activities such as imaging, device configuration, software deployment, patching, and troubleshooting endpoint security/EDR alerts
- Provision, modify, and maintain user accounts, access permissions, and group memberships in Active Directory and Microsoft 365
- Create, update, and maintain IT tickets with accurate categorization, impact and urgency assessment, troubleshooting notes, and resolution details
- Escalate complex incidents with clear replication steps, documented findings, relevant logs, and follow up through closure
EXPERIENCE/ Education
- High School Diploma
- Post-secondary diploma or an equivalent IT certification (e.g., CompTIA A+, Network+, Microsoft) is an asset.
- 0–3 years of experience in service desk, desktop support, or technical customer support environment.
- Working knowledge of PC hardware, operating systems (Windows), and common enterprise applications.
- Familiarity or hands-on experience with Microsoft 365 and Windows enterprise environment
ACT Energy Technologies is an Equal Opportunity Employer. Whether you are a qualified applicant or already a member of our team, our intent is to treat everyone fairly,
Not the right fit? Search for Helpdesk Support Technician jobs in Calgary, AB
About Cathedral Energy Services
WHO WE ARE
Cathedral Energy Services is a trusted partner to North American energy companies requiring high performance directional drilling services. We work in collaboration with our customers to tailor our equipment and expertise to meet their specific geographical and technical needs. Our experience, technologies and responsive personnel enable our customers to achieve higher efficiencies and lower project costs.
Cathedral Energy Services Ltd. based in Calgary, Alberta is incorporated under the Business Corporations Act (Alberta) and operates in the U.S. under Cathedral Energy Services Inc. Cathedral is a public company and trades on the Toronto Stock Exchange (TSX) under the symbol TSX:CET.
Strong financial performance supports our efforts today and creates opportunities in the future for all our stakeholders. We aim to achieve top quartile investor returns for our shareholders and distribute cash to shareholders regularly through our dividend program.
Since 1998, Cathedral Energy Services has been committed to delivering exceptional service and innovative drilling technologies. With over 500 employees and contractors and local operation centers in each of the key basins across North America, Cathedral is strategically positioned to meet our customers’ evolving requirements.
WHAT IS IMPORTANT TO US
We never forget our business is dependent on our existing and new customers. We focus on customer service and making sure we add value to our customers businesses.
At Cathedral, our success is attributed to our most important asset—great people. We believe in providing our employees with an exceptional work environment that encourages career growth and development. We give our employees the opportunity to excel through providing meaningful work and giving them autonomy and accountability, resulting in an industry-leading, high performance team.
We are a company governed by our Guiding Principles. Excellence, Honesty & Integrity, Teamwork, Live Well, and Creating Value support our vision and reflect what we value. These are our core beliefs that guide us to industry-leading successes with a customer focus and quality operations.
We look for innovative ways of doing things and are proud of our best-in-class proprietary directional drilling technologies.
A safe and healthy work environment is our priority and we are committed to our Work Smart Live Well vision. Work Smart is about recognizing and managing risks we are exposed to. Live Well is about providing great work opportunities and getting people home safely every day to the things that matter most.
WHY CHOOSE CATHEDRAL
We believe in providing our employees with an exceptional work environment that encourages diversity, career growth and development. We give our employees the opportunity to excel through providing meaningful work and giving them autonomy and accountability, resulting in a high performance team.
At Cathedral, our success is attributed to our most important asset—great people. And, we are always looking for great people.
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Top Benefits
About the role
Thank you for your interest in a career with ACT Energy Technologies! ACT is pleased to offer competitive wages, a comprehensive benefits package, retirement & savings plan and excellent opportunities to grow and develop your career.
ACT Energy Technologies is a leader in the directional drilling industry, delivering dependable trenchless solutions for energy, utilities, and infrastructure projects. Our operations rely on reliable technology to support field crews, project teams, and office staff across multiple locations. We are seeking a Helpdesk Support Technician who thrives in a fast paced, hands on environment and understands the critical role technology plays in keeping crews productive and safe. This role will provide first level technical support to office and field personnel and be responsible for troubleshooting hardware, software, and connectivity issues, maintaining IT assets, and ensuring minimal downtime for critical operational systems.
RESPONSIBILITIES
- Monitor and respond to support requests via phone, email, and the IT service ticketing platform, owning incidents through to resolution
- Troubleshoot and resolve hardware, software (including in house developed applications), and connectivity issues for Windows and macOS endpoints
- Support Microsoft 365 client applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office apps; perform basic tenant and administrative tasks as assigned
- Perform network troubleshooting related to Wi Fi, VPN connectivity, and DNS/DHCP; coordinate with team members as required
- Assist with endpoint management activities such as imaging, device configuration, software deployment, patching, and troubleshooting endpoint security/EDR alerts
- Provision, modify, and maintain user accounts, access permissions, and group memberships in Active Directory and Microsoft 365
- Create, update, and maintain IT tickets with accurate categorization, impact and urgency assessment, troubleshooting notes, and resolution details
- Escalate complex incidents with clear replication steps, documented findings, relevant logs, and follow up through closure
EXPERIENCE/ Education
- High School Diploma
- Post-secondary diploma or an equivalent IT certification (e.g., CompTIA A+, Network+, Microsoft) is an asset.
- 0–3 years of experience in service desk, desktop support, or technical customer support environment.
- Working knowledge of PC hardware, operating systems (Windows), and common enterprise applications.
- Familiarity or hands-on experience with Microsoft 365 and Windows enterprise environment
ACT Energy Technologies is an Equal Opportunity Employer. Whether you are a qualified applicant or already a member of our team, our intent is to treat everyone fairly,
Not the right fit? Search for Helpdesk Support Technician jobs in Calgary, AB
About Cathedral Energy Services
WHO WE ARE
Cathedral Energy Services is a trusted partner to North American energy companies requiring high performance directional drilling services. We work in collaboration with our customers to tailor our equipment and expertise to meet their specific geographical and technical needs. Our experience, technologies and responsive personnel enable our customers to achieve higher efficiencies and lower project costs.
Cathedral Energy Services Ltd. based in Calgary, Alberta is incorporated under the Business Corporations Act (Alberta) and operates in the U.S. under Cathedral Energy Services Inc. Cathedral is a public company and trades on the Toronto Stock Exchange (TSX) under the symbol TSX:CET.
Strong financial performance supports our efforts today and creates opportunities in the future for all our stakeholders. We aim to achieve top quartile investor returns for our shareholders and distribute cash to shareholders regularly through our dividend program.
Since 1998, Cathedral Energy Services has been committed to delivering exceptional service and innovative drilling technologies. With over 500 employees and contractors and local operation centers in each of the key basins across North America, Cathedral is strategically positioned to meet our customers’ evolving requirements.
WHAT IS IMPORTANT TO US
We never forget our business is dependent on our existing and new customers. We focus on customer service and making sure we add value to our customers businesses.
At Cathedral, our success is attributed to our most important asset—great people. We believe in providing our employees with an exceptional work environment that encourages career growth and development. We give our employees the opportunity to excel through providing meaningful work and giving them autonomy and accountability, resulting in an industry-leading, high performance team.
We are a company governed by our Guiding Principles. Excellence, Honesty & Integrity, Teamwork, Live Well, and Creating Value support our vision and reflect what we value. These are our core beliefs that guide us to industry-leading successes with a customer focus and quality operations.
We look for innovative ways of doing things and are proud of our best-in-class proprietary directional drilling technologies.
A safe and healthy work environment is our priority and we are committed to our Work Smart Live Well vision. Work Smart is about recognizing and managing risks we are exposed to. Live Well is about providing great work opportunities and getting people home safely every day to the things that matter most.
WHY CHOOSE CATHEDRAL
We believe in providing our employees with an exceptional work environment that encourages diversity, career growth and development. We give our employees the opportunity to excel through providing meaningful work and giving them autonomy and accountability, resulting in a high performance team.
At Cathedral, our success is attributed to our most important asset—great people. And, we are always looking for great people.