Job Description

Job Summary:

Reporting to the Regional Director, the Territory Manager oversees multiple retail stores (Alberta, Saskatchewan, Manitoba) within a given geographic area. The goal is to maximize sales, ensure customer satisfaction, and maintain company standards. This role involves managing, training, and supporting Store Managers to meet objectives and uphold the brand reputation.

Key Responsibilities:

Sales and Profitability**:**

• Develop and implement strategies to increase sales and profitability within the territory.

• Analyze and communicate sales reports, identifying opportunities for improvement.

• Work with Store Managers to achieve sales goals and budgets.

• Manage and track store budgets within the territory (e.g., allocated hours).

• Review and approve store expenses and costs when required.

Management and Development:

• Recruit, hire, and train Store Managers and other key staff members.

• Provide ongoing coaching, performance evaluations, and feedback to ensure high team performance.

• Motivate and inspire teams to achieve operational excellence and business goals.

• Track and evaluate store performance metrics (KPIs).

• Prepare regular reports on territory performance and communicate results to the immediate supervisor.

• Identify trends and proactively address potential issues.

Operational Management:

• Ensure all stores adhere to company standards and policies.

• Monitor inventory management procedures and accurate recording of transactions.

• Ensure stores are well-maintained and comply with health and safety regulations.

Customer Experience:

• Maintain a strong focus on customer service across all stores in the territory.

• Validate and reinforce operations related to quotes, transactions, and returns to meet established criteria.

• Ensure stores align with the brand vision and values, including both team members and store premises.

Required Qualifications:

• Degree in Business Administration, Retail Management, or a related field (preferred).

• At least 5 years of retail management experience, with a minimum of 2 years in a multi-site management role.

• Proficiency in retail software, point-of-sale (POS) systems, and general computer tools (MS Office – Word, Excel, PowerPoint).

Skills, Abilities, and Competencies:

• Strong leadership and team management skills.
• Excellent communication, planning, problem-solving, and decision-making skills.
• Demonstrates a high level of autonomy and initiative.
• Knowledge of workplace health and safety policies and procedures.
• Ability to work efficiently under pressure and manage changing priorities. Demonstrates flexibility in scheduling to ensure increased availability to meet employee needs.
• **If you possess the skills we’re looking for and are eager to be part of a dynamic and inspiring team,**we’d be thrilled to meet with you !!