ServiceNow Project Manager / Scrum Master
About the role
Role Overview Our client, a leading consulting organization, is seeking a Project Manager with ServiceNow experience who brings strong people skills, stakeholder diplomacy, and the ability to operate effectively in complex, high-pressure environments. This role is ideal for someone who can bring structure where things are fluid, manage distributed teams across regions, and navigate challenging personalities and situations to ensure work gets done.
Key Responsibilities Manage end-to-end delivery of ServiceNow-related projects within a consulting environment Serve as the main liaison between client stakeholders, internal teams, and leadership Manage and coordinate resources across regions, including visibility into who is working where Handle difficult stakeholders and situations with professionalism, diplomacy, and tact Diffuse conflict and drive alignment so teams can focus on delivery Proactively address small project issues before they escalate into larger risks Lead project planning, tracking, reporting, and governance activities Manage peer and management-level interactions to ensure clarity and accountability Adapt quickly to changing priorities and evolving client needs Work effectively under pressure in a fast-paced consulting environment Navigate cultural differences across global teams
Requirements
3–4 years of experience as a Project Manager, ideally within consulting MUST HAVE - Hands-on experience in managing ServiceNow projects (implementations/integrations) involving various modules of ServiceNow Hands-on experience leading ServiceNow projects (implementations, integrations, or enhancements) end-to-end Proven experience facilitating Agile ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement Demonstrated experience creating and managing project plans, roadmaps, delivery schedules, and milestones Experience developing and executing stakeholder communication strategies, including regular status reporting and executive updates Strong risk, issue, and dependency management experience, including mitigation planning and proactive escalation Ability to clearly describe project governance, delivery approach, and how they have driven accountability across teams
Hybrid : Onsite 1 day a week
Not the right fit? Search for ServiceNow Project Manager / Scrum Master jobs in Toronto, Ontario, Canada
About Paralucent
PARALUCENT is a global technology and marketing agency that lives at the intersection of technology and creativity, helping organizations grow in an age of digital and brand transformation. Our customer-centric processes are aimed at delivering smarter work that changes behaviours and unlocks growth.
WE ARE
Strategists, architects, designers, project managers, developers, and QA with rich technology experience and mastery of leading methodologies.
WE CREATE
Highly effective solutions that live up to our promises and exceed expectations. We deliver technological and creative solutions with great attention to quality, cost and functionality. We also create campaigns, commercials, branding, graphic design, video, and do copywriting, PR and communications, and more!
WE BELIEVE
Great things in the world come through committed partnerships that are built on trust and integrity and that have clear two-way communication. We believe in an inclusive environment that challenges traditional ways of working. We believe in curiosity, passion and collaboration so that everyone wins.
WE ARE ALSO
Marketers, designers, animators, writers, video producers, and media experts who bring depth of experience, curiosity and clarity to everything we do.
Similar Jobs
ServiceNow Project Manager / Scrum Master
About the role
Role Overview Our client, a leading consulting organization, is seeking a Project Manager with ServiceNow experience who brings strong people skills, stakeholder diplomacy, and the ability to operate effectively in complex, high-pressure environments. This role is ideal for someone who can bring structure where things are fluid, manage distributed teams across regions, and navigate challenging personalities and situations to ensure work gets done.
Key Responsibilities Manage end-to-end delivery of ServiceNow-related projects within a consulting environment Serve as the main liaison between client stakeholders, internal teams, and leadership Manage and coordinate resources across regions, including visibility into who is working where Handle difficult stakeholders and situations with professionalism, diplomacy, and tact Diffuse conflict and drive alignment so teams can focus on delivery Proactively address small project issues before they escalate into larger risks Lead project planning, tracking, reporting, and governance activities Manage peer and management-level interactions to ensure clarity and accountability Adapt quickly to changing priorities and evolving client needs Work effectively under pressure in a fast-paced consulting environment Navigate cultural differences across global teams
Requirements
3–4 years of experience as a Project Manager, ideally within consulting MUST HAVE - Hands-on experience in managing ServiceNow projects (implementations/integrations) involving various modules of ServiceNow Hands-on experience leading ServiceNow projects (implementations, integrations, or enhancements) end-to-end Proven experience facilitating Agile ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement Demonstrated experience creating and managing project plans, roadmaps, delivery schedules, and milestones Experience developing and executing stakeholder communication strategies, including regular status reporting and executive updates Strong risk, issue, and dependency management experience, including mitigation planning and proactive escalation Ability to clearly describe project governance, delivery approach, and how they have driven accountability across teams
Hybrid : Onsite 1 day a week
Not the right fit? Search for ServiceNow Project Manager / Scrum Master jobs in Toronto, Ontario, Canada
About Paralucent
PARALUCENT is a global technology and marketing agency that lives at the intersection of technology and creativity, helping organizations grow in an age of digital and brand transformation. Our customer-centric processes are aimed at delivering smarter work that changes behaviours and unlocks growth.
WE ARE
Strategists, architects, designers, project managers, developers, and QA with rich technology experience and mastery of leading methodologies.
WE CREATE
Highly effective solutions that live up to our promises and exceed expectations. We deliver technological and creative solutions with great attention to quality, cost and functionality. We also create campaigns, commercials, branding, graphic design, video, and do copywriting, PR and communications, and more!
WE BELIEVE
Great things in the world come through committed partnerships that are built on trust and integrity and that have clear two-way communication. We believe in an inclusive environment that challenges traditional ways of working. We believe in curiosity, passion and collaboration so that everyone wins.
WE ARE ALSO
Marketers, designers, animators, writers, video producers, and media experts who bring depth of experience, curiosity and clarity to everything we do.