About the role
Baycrest Ambulatory Services
has an exciting opportunity for a
CLINICAL NAVIGATOR
Behaviour Supports Coordinating Office
Posting Number: 9818
Position Type: Temporary full-time
Shift Type: Day, no weekends (shift is subject to change)
Bi-Weekly Hours: 75 Hours, 7.5 hrs/shift
Union: OPSEU 583
Hourly Pay Rate: $48.68 - $56.30
Date Posted: April 15, 2026
Internal Closing Date: April 22, 2026
About Us
At Baycrest Hospital, older adults receive specialized post-acute inpatient care informed by deep expertise in aging and brain health, delivered with compassion and clinical excellence.
Job Summary
This role is a key member of the Behavioural Support for Seniors Program (BSSP/BSO) Strategy, with primary responsibilities within the BSSP/BSO Coordinating Office. The incumbent plays a central role in system coordination, integrated service delivery, and capacity building aligned with the MOHLTC BSO Strategy. In addition to leading BSSP/BSO functions, the role also supports Virtual Behavioural Medicine (VBM) Program and Baycrest Central Navigation Office Services.
Key Responsibilities
-
Serve as the central clinical point of contact for inquiries related to BSSP/BSO, VBM, and Ambulatory Services.
-
Support health care partners and family members in completing referrals and navigating clinical pathways.
-
Conduct screening and triage using established BSO referral processes and geriatric assessment tools.
-
Provide clinical expertise in managing responsive behaviours and cognitive impairment, ensuring client- and family-centered care from intake to discharge.
-
Lead or support complex care resolution tables and cross-sectoral transition planning.
-
Facilitate the development and sharing of educational resources across BSSP/BSO, VBM, and Central Navigation.
-
Maintain and update content for the BSSP/BSO mini website and contribute to Central Navigation resources.
-
Coordinate alignment and pathways between LTC Leads, BSO Outreach, Acute Care, Addictions Specialists, and Caregiver Supports.
-
Support Central Navigation functions including referral triage, early clinical contact, and standardized prioritization.
-
Collaborate with Quality and Business Intelligence teams to monitor key access indicators (e.g., first contact, wait times).
Qualifications
- Master’s Degree in a regulated healthcare profession (e.g., Social Work, Occupational Therapy, Nursing).
- Current registration/licensure in good standing with a professional regulatory body.
- Minimum three (3) years of experience in geriatrics, community-based seniors care, and managing responsive behaviours.
- Experience with BSO systems, ambulatory services, and navigation preferred.
- Familiarity with RAI-HC, cognitive assessments, caregiver burden scales, and geriatric assessment tools.
- Completion of or willingness to complete GPA, P.I.E.C.E.S., Montessori for Dementia Programming is an asset.
- Strong clinical reasoning, critical thinking, and problem-solving skills.
- Experience providing caregiver education, support, and counselling related to caring for individuals exhibiting responsive behaviours.
-
- Demonstrated experience collaborating with primary care providers and specialists in the care of older adults exhibiting responsive behaviours.
-
- Proficiency in Meditech, Outlook, Adobe, and other relevant applications.
Not the right fit? Search for Clinical Navigator jobs in Toronto, ON
About Baycrest
Headquartered on a 22-acre campus in Ontario and fully affiliated with the University of Toronto, Baycrest is the global leader in developing and providing innovations in aging and brain health.
Baycrest is unique in the world, combining a comprehensive system of care for aging patients, one of the world's top research institutes in cognitive neuroscience, dedicated centres focused on mitigating the impact of age-related illness and impairment, and unmatched global knowledge exchange and commercialization capacity.
An independent benchmarking study concluded that few institutions match the breadth and uniqueness of the integrated models of service delivery and the calibre of translational research at Baycrest.
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About the role
Baycrest Ambulatory Services
has an exciting opportunity for a
CLINICAL NAVIGATOR
Behaviour Supports Coordinating Office
Posting Number: 9818
Position Type: Temporary full-time
Shift Type: Day, no weekends (shift is subject to change)
Bi-Weekly Hours: 75 Hours, 7.5 hrs/shift
Union: OPSEU 583
Hourly Pay Rate: $48.68 - $56.30
Date Posted: April 15, 2026
Internal Closing Date: April 22, 2026
About Us
At Baycrest Hospital, older adults receive specialized post-acute inpatient care informed by deep expertise in aging and brain health, delivered with compassion and clinical excellence.
Job Summary
This role is a key member of the Behavioural Support for Seniors Program (BSSP/BSO) Strategy, with primary responsibilities within the BSSP/BSO Coordinating Office. The incumbent plays a central role in system coordination, integrated service delivery, and capacity building aligned with the MOHLTC BSO Strategy. In addition to leading BSSP/BSO functions, the role also supports Virtual Behavioural Medicine (VBM) Program and Baycrest Central Navigation Office Services.
Key Responsibilities
-
Serve as the central clinical point of contact for inquiries related to BSSP/BSO, VBM, and Ambulatory Services.
-
Support health care partners and family members in completing referrals and navigating clinical pathways.
-
Conduct screening and triage using established BSO referral processes and geriatric assessment tools.
-
Provide clinical expertise in managing responsive behaviours and cognitive impairment, ensuring client- and family-centered care from intake to discharge.
-
Lead or support complex care resolution tables and cross-sectoral transition planning.
-
Facilitate the development and sharing of educational resources across BSSP/BSO, VBM, and Central Navigation.
-
Maintain and update content for the BSSP/BSO mini website and contribute to Central Navigation resources.
-
Coordinate alignment and pathways between LTC Leads, BSO Outreach, Acute Care, Addictions Specialists, and Caregiver Supports.
-
Support Central Navigation functions including referral triage, early clinical contact, and standardized prioritization.
-
Collaborate with Quality and Business Intelligence teams to monitor key access indicators (e.g., first contact, wait times).
Qualifications
- Master’s Degree in a regulated healthcare profession (e.g., Social Work, Occupational Therapy, Nursing).
- Current registration/licensure in good standing with a professional regulatory body.
- Minimum three (3) years of experience in geriatrics, community-based seniors care, and managing responsive behaviours.
- Experience with BSO systems, ambulatory services, and navigation preferred.
- Familiarity with RAI-HC, cognitive assessments, caregiver burden scales, and geriatric assessment tools.
- Completion of or willingness to complete GPA, P.I.E.C.E.S., Montessori for Dementia Programming is an asset.
- Strong clinical reasoning, critical thinking, and problem-solving skills.
- Experience providing caregiver education, support, and counselling related to caring for individuals exhibiting responsive behaviours.
-
- Demonstrated experience collaborating with primary care providers and specialists in the care of older adults exhibiting responsive behaviours.
-
- Proficiency in Meditech, Outlook, Adobe, and other relevant applications.
Not the right fit? Search for Clinical Navigator jobs in Toronto, ON
About Baycrest
Headquartered on a 22-acre campus in Ontario and fully affiliated with the University of Toronto, Baycrest is the global leader in developing and providing innovations in aging and brain health.
Baycrest is unique in the world, combining a comprehensive system of care for aging patients, one of the world's top research institutes in cognitive neuroscience, dedicated centres focused on mitigating the impact of age-related illness and impairment, and unmatched global knowledge exchange and commercialization capacity.
An independent benchmarking study concluded that few institutions match the breadth and uniqueness of the integrated models of service delivery and the calibre of translational research at Baycrest.