Top Benefits
Modern inclusive healthcare coverage
401K with financial planning
Flexible paid time off
About the role
Who you are
- 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment, ideally in a role where you owned adoption, renewal, uncovering expansion, and long-term customer health
- BA/BS degree or equivalent experience
- Proven ability to dig into a customer’s business using financial filings, industry research, and internal data to spot risks, opportunities, and growth paths
- Strong organizational and project management habits that help you stay on top of details, keep cross-functional partners aligned, and maintain momentum in a fast-moving environment
- Love being a strategic advisor and can navigate complex customer environments, ask sharp questions, and offer guidance that inspires confidence
- Communicate clearly and comfortably at every level, especially when the topic is complex or high-stakes
- Have strong business instincts and naturally look for signals, patterns, and opportunities that point to customer impact and account growth
- Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact
What the job involves
- At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity
- This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone
- From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers
- We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together
- Our Customer Success team works with Webflow’s most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform
- We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow
- As the primary partner for our strategic accounts, we play a central role in their long-term success — and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business
- We’re looking for a Senior Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve
- Full-time
- Permanent
- Reporting to the Manager of Customer Success
- Build strong, trusted relationships across your customers’ orgs — from exec sponsors to hands-on users — and guide them through every stage of their Webflow journey
- Get deep into your customers’ goals, workflows, and tech stack so you can help them use Webflow’s AI-native platform to power more of their digital footprint
- Lead account strategy with clarity and confidence, rallying cross-functional partners around a shared success plan that drives adoption, impact, and measurable business outcomes
- Spot opportunities for expansion and new use cases, translating product capabilities into real wins for customers and long-term growth for Webflow
- Run high-value executive conversations that surface progress, risks, and results — and clearly show why Webflow is essential to the customer’s business
- Partner with Sales, Technical Architects, and Services Providers to steer complex accounts toward successful launches, scalable architectures, and strong renewal outcomes
- Bring the customer’s voice back into Webflow with crisp insights that shape product direction, improve our processes, and help us deliver an even better Enterprise experience
- In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role
Benefits
- Modern & inclusive healthcare coverage
- 401K and financial planning
- Flexible paid time off
- Annual retreat and offsites
- WFH Office setup budget
- Health and wellness stipend
- Remote work reimbursements for phone & wifi
- Webflow subscription discount
- Remote-first flexibility
Top Benefits
Modern inclusive healthcare coverage
401K with financial planning
Flexible paid time off
About the role
Who you are
- 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment, ideally in a role where you owned adoption, renewal, uncovering expansion, and long-term customer health
- BA/BS degree or equivalent experience
- Proven ability to dig into a customer’s business using financial filings, industry research, and internal data to spot risks, opportunities, and growth paths
- Strong organizational and project management habits that help you stay on top of details, keep cross-functional partners aligned, and maintain momentum in a fast-moving environment
- Love being a strategic advisor and can navigate complex customer environments, ask sharp questions, and offer guidance that inspires confidence
- Communicate clearly and comfortably at every level, especially when the topic is complex or high-stakes
- Have strong business instincts and naturally look for signals, patterns, and opportunities that point to customer impact and account growth
- Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact
What the job involves
- At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity
- This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone
- From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers
- We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together
- Our Customer Success team works with Webflow’s most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform
- We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow
- As the primary partner for our strategic accounts, we play a central role in their long-term success — and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business
- We’re looking for a Senior Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve
- Full-time
- Permanent
- Reporting to the Manager of Customer Success
- Build strong, trusted relationships across your customers’ orgs — from exec sponsors to hands-on users — and guide them through every stage of their Webflow journey
- Get deep into your customers’ goals, workflows, and tech stack so you can help them use Webflow’s AI-native platform to power more of their digital footprint
- Lead account strategy with clarity and confidence, rallying cross-functional partners around a shared success plan that drives adoption, impact, and measurable business outcomes
- Spot opportunities for expansion and new use cases, translating product capabilities into real wins for customers and long-term growth for Webflow
- Run high-value executive conversations that surface progress, risks, and results — and clearly show why Webflow is essential to the customer’s business
- Partner with Sales, Technical Architects, and Services Providers to steer complex accounts toward successful launches, scalable architectures, and strong renewal outcomes
- Bring the customer’s voice back into Webflow with crisp insights that shape product direction, improve our processes, and help us deliver an even better Enterprise experience
- In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role
Benefits
- Modern & inclusive healthcare coverage
- 401K and financial planning
- Flexible paid time off
- Annual retreat and offsites
- WFH Office setup budget
- Health and wellness stipend
- Remote work reimbursements for phone & wifi
- Webflow subscription discount
- Remote-first flexibility