Operational Manager – HVAC Distribution Center
Top Benefits
About the role
Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.
The Operational Manager is responsible for leading the day-to-day operations of an HVAC distribution center across two shifts. Reporting to the Regional Director, this role oversees supervisors and team leads and ensures safe, efficient, and customer-focused operations. The successful candidate will drive performance, develop leaders, and support continuous improvement in a fast-paced distribution environment.
What you will accomplish with us:
Lead and oversee distribution center operations for day and afternoon shifts.
Manage and develop Supervisors and Team Leads, driving accountability and engagement.
Ensure productivity, order accuracy, inventory integrity, and service level targets are met.
Plan staffing and workflows to support seasonal and operational demands specific to HVAC distribution.
Promote a strong health and safety culture and ensure regulatory compliance.
Drive continuous improvement initiatives focused on efficiency, quality, and cost control.
Partner with cross-functional teams to resolve operational and customer service issues.
Monitor and report key operational KPIs to the Regional Director.
What You Bring to Our Team:
Post-secondary education in operations, logistics, supply chain, or equivalent experience.
5-10 years of experience in distribution center or warehouse operations, preferably within HVAC, industrial, or construction-related products.
Demonstrated experience leading supervisors and team leads in a multi-shift environment.
Strong knowledge of warehouse operations, WMS, and performance metrics.
Solid understanding of health and safety practices in an industrial setting.
Strong problem solving and result oriented mindset
Excellent communication and customer service skills
Base salary range: $90,000 - $100,000 annually
Supplemental Pay Types Include: annual bonus
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.
Competitive Benefits: In addition to a rewarding career within our team, we offer
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy
About The Master Group
A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group is named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 3 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.
Operational Manager – HVAC Distribution Center
Top Benefits
About the role
Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.
The Operational Manager is responsible for leading the day-to-day operations of an HVAC distribution center across two shifts. Reporting to the Regional Director, this role oversees supervisors and team leads and ensures safe, efficient, and customer-focused operations. The successful candidate will drive performance, develop leaders, and support continuous improvement in a fast-paced distribution environment.
What you will accomplish with us:
Lead and oversee distribution center operations for day and afternoon shifts.
Manage and develop Supervisors and Team Leads, driving accountability and engagement.
Ensure productivity, order accuracy, inventory integrity, and service level targets are met.
Plan staffing and workflows to support seasonal and operational demands specific to HVAC distribution.
Promote a strong health and safety culture and ensure regulatory compliance.
Drive continuous improvement initiatives focused on efficiency, quality, and cost control.
Partner with cross-functional teams to resolve operational and customer service issues.
Monitor and report key operational KPIs to the Regional Director.
What You Bring to Our Team:
Post-secondary education in operations, logistics, supply chain, or equivalent experience.
5-10 years of experience in distribution center or warehouse operations, preferably within HVAC, industrial, or construction-related products.
Demonstrated experience leading supervisors and team leads in a multi-shift environment.
Strong knowledge of warehouse operations, WMS, and performance metrics.
Solid understanding of health and safety practices in an industrial setting.
Strong problem solving and result oriented mindset
Excellent communication and customer service skills
Base salary range: $90,000 - $100,000 annually
Supplemental Pay Types Include: annual bonus
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.
Competitive Benefits: In addition to a rewarding career within our team, we offer
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy
About The Master Group
A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group is named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 3 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.