Highlights of the job

EPCOR’s P

roject and

T

echnical

S

ervices

team

is

hiring

a

full-time

, permanent

Administrative Assistant, Dispatch

Services

,

working out of

Edmonton, AB

in the EPCOR Tower

.

 

As the

Administrative Assistant, Dispatch

Services

you

will work collaboratively with

the Dispatch

Services

Operations Manager and team

to support the scheduling, coordination, dispatch, and reporting of contractor services for internal and external clients.

You would be

managing day-to-day administrative tasks such as equipment scheduling, dispatching as required,

reporting and

real-time data entry within the scheduling and tracking software.

 

This

position

is open to external and internal applications and

is eligible for EPCOR’s hybrid work program.

Current EPCOR employees: Please ensure that you are using your “

@epcor.com

” email address.

What you’d be responsible for

Administrative & Operational Support

• Managing daily administrative tasks, including scheduling, dispatching, and data entry.
• Providing support for meetings, events, and office logistics (e.g., setting up meetings, taking minutes, ordering supplies).
• Delivering exceptional customer service by responding promptly to requests and resolving scheduling issues in real time.
• Participating in accompanied field inspections and observations.

 

Billing & Procurement

• Process

  ing

  and log

  ging

  100% of URD and Dispatch Services invoices within 1 business day.

• Creat

  ing

  accurate purchase

  order

  requisitions in Oracle with zero data-entry errors.

• Receiving

  invoices

  .

 

Inbox & Inquiry Management

• Maintain

  ing

  an organized inbox and respond

  ing

  to all inquiries within 1 business day.

 

Contractor Orientation & Compliance

• Coordinat

  ing

  daily orientations and compliance reviews for new contractors.

• Maintain

  ing

  weekly contractor compliance charts with 100% accuracy.

• Schedul

  ing

  quarterly and annual inspections via calendar invites.

• Creat

  ing

  and maintain

  ing

  incident and near-miss folders with complete documentation.

 

Inventory & Yard Support

• Assist

  ing

  with vendor coordination and complet

  ing

  quarterly yard inventory counts within 5 business days.

• Enter

  ing

  all packing slips and asset data into the tracker within 1 business day.

 

Dispatch Support

• Provid

  ing

  backup coverage for the Dispatch Coordinator, including:

  • After-hours dispatch

    24/7

  • Multi-channel communication

  • App monitoring (evenings/weekends)

  • Crew and contractor support

  • App troubleshooting

  • Job assignment coordination

What’s required to be successful

• High school diploma, GED or equivalent secondary education is required

  .

  • Post-secondary education in administration or business

    is an asset

    .

• 3-4 years of related experience

  , including

  2

  years of experience in

  customer service

  .

• E

  xperience and in-depth understanding of manual equipment scheduling and dispatch operations

  .

• Must be

  available

  and fit for duty

  to provide on-call (24/7) coverage,

  as required, for after-hours dispatch requests.

• Strong working knowledge of

  SharePoint

  , Teams

  and

  MS Office Suite (Intermediate user in Excel)

  .

• An ability

  to

  plan, coordinate, and communicate operational tasks with both field and office staff to drive consistency and service quality

  .

• Ability

  to influence and manage client expectations, consistently achieving above-average customer satisfaction outcomes

  .

• Ab

  ility

  to work autonomously while contributing actively to shared goals

  .

• Exceptional written and verbal communication skills, with a meticulous eye for detail

  .

• Strong time management and multitasking capabilities

  .

• Ability to d

  emonstrate

  professionalism and adaptability in high-pressure

  environments

  .

• Ability to mentor

  peers and support team dynamics

  ; c

  apable of fostering a collaborative and high trust work environment

  .

• E

  xperience with

  planning and scheduling

  software tools

  is

  a

  strong asset

  .

• Strong knowledge of creating

  requisitions

  and Purchase Orders through Oracle is

  considered an asset.

• Knowledge

  of

  e

  xcavation equipment

  is

  considered

  an asset

  .

Other important facts about this job

Jurisdiction:

CSU52

Class:

A2

Wage:

Starting at $30.89 per hour

;

Final Wage and Step will be determined at the time of selection and

 

are

 

subject to change based on

the ratification

of the new collective agreement.

Hours of work:

80 hours biweekly

• Occasional

  on-call

  (

  24/7

  )

  coverage

  will be required for

  after-hours

  dispatch requests

  .

 

Current EPCOR employees:

P

lease ensure that you are using your “

@epcor.com

” email address.

 

Learn more about

Working at EPCOR

!

Follow us on

LinkedIn

,

 

Twitter

,

Glassdoor

 

or

Facebook

!

 

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education)

  and legally entitled to work in Canada. (A copy of a valid work permit may be required.)

• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks

  is

  required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.

• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.

• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

 

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