Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to the Commissioner of Community Services, the Manager, Administration & Analytics is responsible for providing executive-level administrative support to the Commissioner, coordinating the administrative functions across the department’s five (5) divisions (Facilities Services, Marina & Harbour, Operational Services, Parks Planning & Development, and Recreation Services), and overseeing analytics, clerical and administrative staff. The role includes but is not limited to: managing departmental Council Reports and Memorandums, overseeing departmental data collection and analytics, technical mapping/GIS oversight, accounts receivable/payable, data entry, and responses to MCO inquiries. The Manager will lead the development and maintenance of data sets and key performance indicators (KPIs) to support data-driven decision-making across the department. Duties for this role include but are not limited to:

• Recruit, supervise, train, develop, coach, mentor, provide insight, and labour/employee relation support to all unionized full-time, part-time, and seasonal staff within the Administrative and Analytics section, supporting all five (5) divisions of the Community Services Department.
• Direct supervision of seven (7) full-time administrative and technical staff, plus (2) part-time administrative staff
• This position is critical to ensuring Customer Service accountabilities of the Department and the majority of the Town’s public concerns are managed in an efficient, professional, and effective manner relating to general inquires, complaints from residents, the public, user groups, senior staff, other Departments, the Mayor and Council. Co-ordinate responses to MCO inquiries and ensure timely and accurate communication with council and the public.
• Provide direct administrative support to the Commissioner, of Community Services, including calendar management, correspondence, and confidential communications. Coordinate the preparation and submission of Council Reports, Memorandums, and departmental responses to corporate initiatives and development applications.
• Skilled in proactive public messaging, especially during weather-related emergencies (e.g., flooding, ice storms), including website updates and resident communications
• Coordinate with divisions to provide guidance to GIS staff on mapping standards, scheduling for operational services, and effective communication of key information to residents, particularly during emergencies.
• Oversee departmental financial processes including but not limited to, accounts receivable/payable, payroll and attendance management, budget tracking and procurement: preparation, evaluation, and administration of various tenders/quotations for the purchase of goods and services related to the division. Includes the preparation of specifications, evaluation of potential venders/suppliers, and overseeing the management of several contracts simultaneously.
• Lead the development and refinement of Key Performance Indicators (KPIs) and analytics tools to support strategic planning and operational improvements.
• Manage departmental data entry systems and ensure accuracy and consistency across platforms. Collaborate with teams across Community Services to support data visualization and reporting tools.
• Ensure compliance with corporate policies, collective agreements, and health and safety regulations.
• Represent the department on internal committees and working groups as required.

Who You Are

You are a dynamic and politically astute professional with a deep understanding of public sector financial practices, procurement processes, and budget management. Known for your exceptional organizational, analytical, and communication skills, you bring a collaborative and solutions-oriented approach to complex challenges within the Community Services Department.

Your expertise spans technical mapping, GIS data analytics, and project management, enabling you to lead initiatives with precision and strategic foresight. You excel in providing functional guidance to divisional managers on administrative, financial, and data-driven matters, while also championing performance evaluations, goal setting, and continuous improvement. With a keen ability to manage multiple priorities in a fast-paced environment, you navigate sensitive issues with tact and diplomacy—engaging effectively with residents, businesses, Council members, senior staff, and union representatives. Your clear grasp of departmental policies and procedures empowers you to respond to multifaceted inquiries and operational concerns, often requiring cross-departmental research and coordination. Above all, you are committed to delivering meaningful insights that inform program and service decisions, ensuring responsive, transparent, and high-quality public service.

What You Bring To Our Team

• Post-secondary education in Business, Public Administration, Data Analytics, or a related discipline—or an equivalent combination of education and progressively responsible experience
• Over seven (7) years of progressive experience in administration, finance, or analytics, ideally within a municipal or public sector environment
• At least five (5) years in a supervisory or management role, demonstrating strong leadership and team development
• Project Management Professional (PMP) designation and Lean Six Sigma Green Belt certification are considered assets
• Proficient in financial systems, data analytics platforms, and project management tools
• Intermediate knowledge of Microsoft 365 (Excel, Word, Outlook, PowerPoint) and familiarity with Workday, CityWorks, and GIS
• Strong leadership competencies including: Strategic agility, Business acumen, Communication and relationship building, Culture, and people development, Driving organizational change
• Proven experience engaging with internal and external stakeholders, including Council members, government agencies, community groups, and the public
• Ability to respond to complex inquiries and provide strategic advice on capital and operating budgets, development charges, technologies, financial reports, building maintenance, and GIS services
• Experienced in conducting research and in-depth analysis across departments and external contacts to resolve multifaceted issues

What We Offer You

• A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs

Salary Range/Hourly rate:

$123,123.00 - $139,912.00

Hybrid information:

Frontline

Hours:

Monday to Friday – 7:30 a.m. to 4:00 p.m. (forty hours per week). Flex and additional hours may be required in order to respond to emergency situations and/or assist with winter control operations.

Closing Date:

October 22, 2025

Our commitment to Inclusion, Diversity, Equity, and Antiracism
At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.

Equal Employment Opportunity Statement
The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Accommodation
The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

We thank all applicants and advise that only those selected for further consideration will be contacted.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.