Welcome Home!

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

Turning Store Readiness into Go-Live Success.

As the Store Implementation Specialist, you will lead store implementations and upgrades end-to-end, acting as the primary point of contact for each store from initial planning through go-live and post-launch stabilization. You will work closely with our Home stores, internal teams, and vendors to coordinate timelines, manage data readiness, support system setup, and ensure a seamless transition.

This role plays a critical part in delivering a strong Dealer experience – supporting stores through complex changes, resolving issues in real time, and ensuring operational success both during and after go-live in collaboration with Store Systems teams. Led by the Manager, Dealer Success & Business Development, this opportunity suits a highly organized, detail-oriented professional who thrives in evolving environments and is confident leading through influence.

Ready to make an impact in a new role? Here’s how:

• Own the end-to-end conversion process for assigned stores, ensuring clear communication, accountability, and successful execution.
• Develop and manage a detailed conversion calendar of events for each store, keeping stakeholders informed of milestones, dependencies, and key dates.
• Establish and lead recurring weekly touchpoints with the store, and more frequent check-ins during critical phases, to track progress, surface risks, and address delays or concerns.
• Develop and maintain source-specific data clean-up documentation and partner with stores, migration teams, and vendors to obtain required data, support system clean-up efforts, and validate converted store data throughout implementation, tracking issues and driving timely resolution.
• Support stores through detailed implementation activities (e.g., system setup, documentation, and data readiness requirements), ensuring clarity and alignment at each stage.
• Capture store feedback and identify opportunities to improve conversion processes, contributing to continuous improvement and future conversion success.
• Provide post-go live stabilization support, partnering with stores and Store Systems teams to resolve outstanding issues and ensure operational readiness.
• Work cross-functionally with the Dealer Development team and Third-Party vendors to provide a seamless banner conversion experience for new Home Hardware Dealers.
• Lead beta/pilot process, provide support to stores and work with other Store Systems teams to resolve defects and prepare for broader rollout.

We’re looking for:

• Post-secondary education in Project Management or Information Technology is an asset.
• Three to five years of experience in project coordination, store systems or POS implementation, or retail operations in a customer-facing environment.
• Proven ability to own and lead complex store conversion processes from planning through go-live and stabilization, with accountability for outcomes.
• Strong ability to communicate clearly and confidently with senior leaders, store owners, vendors, and cross-functional partners, driving alignment and accountability
• Deep understanding of data readiness, clean-up requirements, validation processes, and defect management across complex system conversions.
• Ability to proactively identify risks, escalate appropriately, and drive resolution of critical issues impacting timelines, quality, or business operations.
• Experience leading pilots or beta programs, partnering with product and systems teams to resolve defects and prepare solutions for broader rollout
• Results-oriented mindset with the ability to operate effectively in fast-paced, ambiguous environments while maintaining high delivery standards
• Comfortable working in a Dealer-facing environment, including engaging directly with stores to support issue resolution and ongoing success.
• Strong organizational, analytical, and problem-solving skills, with a high level of attention to detail.
• Experience in retail environments is considered an asset.
• The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

How we’ll make you feel at Home

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

• The expected starting salary range for this role is**$68,400 - $89,800**; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Comprehensive Benefits Program including:
• • Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount at our Corporate Retail Store in St. Jacobs.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

This job posting is for an existing vacancy within our organization.

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home.**Apply today - this is a great opportunity to join a****proudly Canadian company that is 100%**ready to help you build your future.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Canadians call us Home Hardware. We call it Home.

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