Customer Contact Specialist (5) - Permanent (2) and Temporary Assignment up to 12 Months (3)
About the role
Date: Sep 15, 2025
Location:
Pickering, ON, CA
Type of Position: Permanent ( Standard Req Only)
Type Of Position Number of Positions: 2
Salary Min: $55,344.00
Salary Max Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand?
Become a Customer Contact Specialist (5) - Permanent (2) and Temporary Assignment up to 12 Months (3) with MPAC The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day.
Equity, Diversity, Inclusion and Anti-Racism MPAC is committed to Equity, Diversity, Inclusion and Anti-Racism. We are taking important steps towards ensuring that all voices are respected, valued and being heard. MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves and are inspired to do their best work.
Job Description What makes you great for this role? You are a collaborative, customer focused individual who can be MPAC’s Brand Ambassador and provide exceptional customer service to Ontario Tax Payers and Stakeholders.
We Have
- A team of highly skilled, dedicated and collaborative staff
- Leadership that supports you
- An enterprise that embraces change
- A work environment that has flexible work locations (including hybrid), hours of work and overall employee wellness support
You Have
- Completion of secondary education
- At least one year of experience in a customer relations role (e.g., contact centre, guest services, etc.)
- Strong listening and problem solving skills with the ability to address unique customer needs through clear and effective communication
- Advanced written and oral communication skills in English
- Conflict resolution skills to de-escalate and offer a resolution path to the customer
- Intermediate knowledge of Microsoft Suite
Nice To Have
- General understanding of property assessment terminology, assessment policy and procedures, the Assessment Act, and other related legislation
- Industry experience within the public sector
- Work experience with an inbound contact centre
What You Will Do
- Inform and educate our customers on Ontario’s Property Taxation system and MPAC’s Self Service options such as AboutMyProperty.ca and PropertyLine
- Be the first point of contact responsible for assisting customer’s and helping them find a resolution to their inquiries
- Interpret and analyze customer requirements to ensure information and services provided meet the customer’s needs
- Use discretion and judgement to go beyond templates, scripts, and flows to service customers efficiently and effectively
- Solve problems in a high pace environment
- Enjoy the benefits of working independently while supported by a network of peers and coaches
Additional Information
- Requisition ID: 2717
- Job Type: Union
- Closing Date: September 26, 2025
Ready to apply? Please note, only applications submitted through the Applicant Tracking System will be accepted.
Successful candidates will be required to undergo a background verification with Mintz Global Screening. By applying to this job posting, you are providing your consent to MPAC to share your name, email address and phone number with Mintz, to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC, should you be the successful incumbent.
MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.
Persons with disability who need accommodation in the application process or those needing job postings in an alternative format may email their request to careers@mpac.ca.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Please note that MPAC prohibits employees from holding a current/valid real estate license and successful applicants must at least suspend their real estate licenses during their period of employment at MPAC as outlined in our Employee Code of Conduct.
Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.
Stay Connected MPAC on LinkedIn
MPAC on Twitter
MPAC on Youtube
MPAC on Facebook
About Municipal Property Assessment Corporation
The Municipal Property Assessment Corporation (MPAC) is an independent, not-for-profit corporation funded by all Ontario municipalities. Our role is to accurately assess and classify all properties in Ontario.
At MPAC, we know that maintaining work life balance is the key to fostering employee health, happiness and productivity. We offer generous vacation allowances, a self-funded leave program and flexible work arrangements to help ensure employees’ unique needs are met both at work and at home.
For more information, visit mpac.ca
Customer Contact Specialist (5) - Permanent (2) and Temporary Assignment up to 12 Months (3)
About the role
Date: Sep 15, 2025
Location:
Pickering, ON, CA
Type of Position: Permanent ( Standard Req Only)
Type Of Position Number of Positions: 2
Salary Min: $55,344.00
Salary Max Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand?
Become a Customer Contact Specialist (5) - Permanent (2) and Temporary Assignment up to 12 Months (3) with MPAC The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day.
Equity, Diversity, Inclusion and Anti-Racism MPAC is committed to Equity, Diversity, Inclusion and Anti-Racism. We are taking important steps towards ensuring that all voices are respected, valued and being heard. MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves and are inspired to do their best work.
Job Description What makes you great for this role? You are a collaborative, customer focused individual who can be MPAC’s Brand Ambassador and provide exceptional customer service to Ontario Tax Payers and Stakeholders.
We Have
- A team of highly skilled, dedicated and collaborative staff
- Leadership that supports you
- An enterprise that embraces change
- A work environment that has flexible work locations (including hybrid), hours of work and overall employee wellness support
You Have
- Completion of secondary education
- At least one year of experience in a customer relations role (e.g., contact centre, guest services, etc.)
- Strong listening and problem solving skills with the ability to address unique customer needs through clear and effective communication
- Advanced written and oral communication skills in English
- Conflict resolution skills to de-escalate and offer a resolution path to the customer
- Intermediate knowledge of Microsoft Suite
Nice To Have
- General understanding of property assessment terminology, assessment policy and procedures, the Assessment Act, and other related legislation
- Industry experience within the public sector
- Work experience with an inbound contact centre
What You Will Do
- Inform and educate our customers on Ontario’s Property Taxation system and MPAC’s Self Service options such as AboutMyProperty.ca and PropertyLine
- Be the first point of contact responsible for assisting customer’s and helping them find a resolution to their inquiries
- Interpret and analyze customer requirements to ensure information and services provided meet the customer’s needs
- Use discretion and judgement to go beyond templates, scripts, and flows to service customers efficiently and effectively
- Solve problems in a high pace environment
- Enjoy the benefits of working independently while supported by a network of peers and coaches
Additional Information
- Requisition ID: 2717
- Job Type: Union
- Closing Date: September 26, 2025
Ready to apply? Please note, only applications submitted through the Applicant Tracking System will be accepted.
Successful candidates will be required to undergo a background verification with Mintz Global Screening. By applying to this job posting, you are providing your consent to MPAC to share your name, email address and phone number with Mintz, to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC, should you be the successful incumbent.
MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.
Persons with disability who need accommodation in the application process or those needing job postings in an alternative format may email their request to careers@mpac.ca.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Please note that MPAC prohibits employees from holding a current/valid real estate license and successful applicants must at least suspend their real estate licenses during their period of employment at MPAC as outlined in our Employee Code of Conduct.
Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.
Stay Connected MPAC on LinkedIn
MPAC on Twitter
MPAC on Youtube
MPAC on Facebook
About Municipal Property Assessment Corporation
The Municipal Property Assessment Corporation (MPAC) is an independent, not-for-profit corporation funded by all Ontario municipalities. Our role is to accurately assess and classify all properties in Ontario.
At MPAC, we know that maintaining work life balance is the key to fostering employee health, happiness and productivity. We offer generous vacation allowances, a self-funded leave program and flexible work arrangements to help ensure employees’ unique needs are met both at work and at home.
For more information, visit mpac.ca