Customer Service Assistant
About the role
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently have an exciting 12- month contract opportunity as a Customer Service Assistant for our Sales division. This role will be office based and reporting to our office in Langley, British Columbia. It reports to the British Columbia Customer Service Manager.
Do not miss the opportunity to join a broad family of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!
Job Summary IPEX is seeking a Customer Service assistant to join their team. The successful candidate will support multiple people in our customer service team and work across all levels of the organization, in addition to serving our customers externally.
Principal Responsibilities The Customer Service Assistant will work in a high-volume environment assisting the Customer service team . This will include assisting with, quotes, backorder inquires and stock checks/price etc. Working in a fast-paced environment, this person will multi-task while maintaining the highest quality of support:
- Respond to inquiries regarding price, delivery, status of orders etc.
- Resolve delays, service problems and disputes
- Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
- Collaborate closely with other departments from the service team to ensure accurate service from all directions
- Respond to all customer inquiries in a timely manner.
Qualifications & Experience
- A very professional manner and a proven dedication to providing excellent customer service in previous roles
- Minimum 2 years of experience in a customer service support role.
- Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
- Strong written and verbal communication skills
- Great teammate including the proven track record to chip in and foster a positive team environment
- SAP experience would be considered a strong asset
- Industry experience is an asset
#IPEXCA
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com
About IPEX Group of Companies
Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it- even demand it. And it's so easy to promise.
This is ‘distance race' thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a client solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.
It means innovation: going beyond what your customers want or expect, and working restlessly to create new products and ideas to fill unmet needs. It means keeping your word, even when it's inconvenient, and honouring relationships over transactions, even when it costs. And it means building a team with people who believe it, live it, and stand by it.
At IPEX we've long-since made a decision to embrace this long-term thinking, not just when it's easy, but every day, in everything we do, for every customer and every employee. We don't do it because we're nice people, though we like to think we are. We do it because it's good business, and that the reputation we've built over time, job by job, one customer at a time, pays the best dividends.
Alex Mestres Chairman & Chief Executive Officer
Customer Service Assistant
About the role
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently have an exciting 12- month contract opportunity as a Customer Service Assistant for our Sales division. This role will be office based and reporting to our office in Langley, British Columbia. It reports to the British Columbia Customer Service Manager.
Do not miss the opportunity to join a broad family of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!
Job Summary IPEX is seeking a Customer Service assistant to join their team. The successful candidate will support multiple people in our customer service team and work across all levels of the organization, in addition to serving our customers externally.
Principal Responsibilities The Customer Service Assistant will work in a high-volume environment assisting the Customer service team . This will include assisting with, quotes, backorder inquires and stock checks/price etc. Working in a fast-paced environment, this person will multi-task while maintaining the highest quality of support:
- Respond to inquiries regarding price, delivery, status of orders etc.
- Resolve delays, service problems and disputes
- Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
- Collaborate closely with other departments from the service team to ensure accurate service from all directions
- Respond to all customer inquiries in a timely manner.
Qualifications & Experience
- A very professional manner and a proven dedication to providing excellent customer service in previous roles
- Minimum 2 years of experience in a customer service support role.
- Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
- Strong written and verbal communication skills
- Great teammate including the proven track record to chip in and foster a positive team environment
- SAP experience would be considered a strong asset
- Industry experience is an asset
#IPEXCA
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com
About IPEX Group of Companies
Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it- even demand it. And it's so easy to promise.
This is ‘distance race' thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a client solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.
It means innovation: going beyond what your customers want or expect, and working restlessly to create new products and ideas to fill unmet needs. It means keeping your word, even when it's inconvenient, and honouring relationships over transactions, even when it costs. And it means building a team with people who believe it, live it, and stand by it.
At IPEX we've long-since made a decision to embrace this long-term thinking, not just when it's easy, but every day, in everything we do, for every customer and every employee. We don't do it because we're nice people, though we like to think we are. We do it because it's good business, and that the reputation we've built over time, job by job, one customer at a time, pays the best dividends.
Alex Mestres Chairman & Chief Executive Officer