At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less.

As a Customer Service Representative (CSR), you have the privilege and opportunity to provide comfort and help in times of need. CSR's answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an "invisible hero!"

As a fulltime CSR we require open availability between 5 am to 1 am Monday to Sunday to work scheduled 30-40 hours per week. CSR's need to available every weekend .

We've created an award-winning culture that is backed by three generations and a true "work family" environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth.

If this interests you, apply to join our team and partake in:

• Celebrations and Company Events
• Coaching and Mentoring
• Dental, health, and EAP Benefits
• Paid Breaks
• Social Responsibility Initiatives
• Paid Training

Role and Responsibilities:

• Provide thoughtful and professional customer support
• Accurately collect details in an organized and timely manner
• Resolve customer issues and answer questions via phone, email, and live chat
• Take messages, enter orders, process and dispatch service calls
• Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service

Qualifications and Skills:

This position requires individuals who are fluent in English both written and verbally.

• Technically savvy and proficient keyboard skills (ie: 50+ WPM)

• Capable of utilizing Microsoft Office Suite, Microsoft Teams, Zoom and Go To Meeting

• Strong communication skills - interpersonal, listening, verbal, and written

• Ability to smile through the phone and connect with callers positively

• Ability to multitask and prioritize tasks

• Empathetic

• Goal-oriented

• Team player

• Start date: to be determined

• Training will be completed via Microsoft Teams for 1-2 weeks Monday to Friday. Applicants should be available Monday to Friday between 8am-10pm for training.

• Compensation: $18.25 to $18.25 per hour plus $1.00 per hour performance bonus if targets are met when eligible (after 6 months).

Our commitment to being an equal opportunity employer goes beyond acceptance. We celebrate and support all the amazing things that make you unique. All of our team members take pride in upholding an environment of mutual respect. We welcome and encourage applications from people with disabilities.

Job Type: Full-time