Top Benefits
About the role
Competition Number
26048
Department
Corporate Services
Employment Type
Casual, on call
Salary
The current (2024) wage rate is $33.94 per hour; an additional 12.4% of gross wages is paid in lieu of vacation, statutory holidays and benefits.
Posting Date
May 8, 2026 - 12:00pm
Closing Date
June 7, 2026 - 11:30pm
Posting
Open
The City of Courtenay invites applications for a casual, on-call positions at the RCMP Detachment. This is a union position subject to the terms and conditions in the collective agreement between the City and CUPE Local 556.
The City contracts policing services to the Comox Valley RCMP Detachment through the community policing master agreement with the Federal and Provincial governments. Under this contract, the City provides municipal employees to the Detachment for administrative and operational support services. These municipal employees are under the direction and management of RCMP personnel. The RCMP OIC reports to the City’s Director of Corporate Services regarding municipal employees.
Front Counter Clerk: This position provides administrative support services to employees at the Royal Canadian Mounted Police (RCMP) Detachment, and the provision of information and services to the general public. This position is responsible to assess and respond to inquiries, complaints, and requests for information and services from the general public. This involves walk-in traffic and managing the non-emergency phone lines to the RCMP detachment, processing criminal record checks and providing civilian fingerprinting services.
The Successful Candidate Will Have:
- 1-year post-secondary Business Administration Certificate or related discipline from a recognized educational institution, OR equivalent combination of education, training and experience.
- Ability to obtain and maintain an Enhanced Reliability Status (Enhanced Security Clearance)
- Sound (3-4 years) administrative experience
- Some knowledge of municipal, provincial and federal legislation relating to obtaining record suspensions for criminal records, and the creation, maintenance and disposal of files and records
- Some knowledge of related organizations (ie. ambulance services, hospitals, tow truck operators, school boards to respond to requests for information, services and complaints.
- Some awareness of relevant legislation and programs, including the Canadian Firearms Program, Municipal Bylaws, the Access to Information and Privacy Act, the Criminal Code, the Motor Vehicle Act, and the Criminal Records Act.
- Sound experience extracting detailed information from individuals, such as witnesses, victims, and complainants in order to respond to requests for service and prepare reports.
- Strong ability to research on-line and internal systems (occasionally during a crisis situation), to prioritize, transfer and relay sensitive or emergency information to police officers, support agencies, the RCMP Operational Communications Centre and where appropriate to the general public.
- Strong ability to use sound judgment and deal tactfully and diplomatically with the public in sensitive and sometimes confrontational situations
- Strong ability to deal with difficult persons and situations using tact and de-escalation
- Exceptional interpersonal, communication and conflict resolution skills
- Strong office computer skills and knowledge of computer software programs and various office equipment
- Clear and concise written and verbal communication with attention to grammar, syntax, specialized vocabulary and terminology
- Strong organizational skills
- Ability to understand technical and legal documents, City bylaws, government statutes and regulations, and explain them to the general public.
- Ability to interact with the public, community groups, and contractors, in a courteous and respectful manner.
- Ability to work effectively both independently and as part of a team
- Ability to prioritize tasks, work within deadlines and handle a high volume, high tempo workload
This is a casual, on-call position involving shifts during regular business hours, Monday to Friday. The current (2024) wage rate is $33.94 per hour; an additional 12.4% of gross wages is paid in lieu of vacation, statutory holidays and benefits.
Interested persons who meet the above qualifications and are available to respond to assignments on short notice should submit a resume outlining how they meet the qualifications, along with a covering letter, .
Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.
We thank all applicants in advance for their interest; however, only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest.
Not the right fit? Search for Casual, On jobs in Courtenay, BC
About City of Courtenay
The City of Courtenay is a culturally diverse, scenic city of approximately 24,000 people. Courtenay is located in the heart of the beautiful Comox Valley, on the east coast of Vancouver Island, within the traditional lands of the K'ómoks First Nation.
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Top Benefits
About the role
Competition Number
26048
Department
Corporate Services
Employment Type
Casual, on call
Salary
The current (2024) wage rate is $33.94 per hour; an additional 12.4% of gross wages is paid in lieu of vacation, statutory holidays and benefits.
Posting Date
May 8, 2026 - 12:00pm
Closing Date
June 7, 2026 - 11:30pm
Posting
Open
The City of Courtenay invites applications for a casual, on-call positions at the RCMP Detachment. This is a union position subject to the terms and conditions in the collective agreement between the City and CUPE Local 556.
The City contracts policing services to the Comox Valley RCMP Detachment through the community policing master agreement with the Federal and Provincial governments. Under this contract, the City provides municipal employees to the Detachment for administrative and operational support services. These municipal employees are under the direction and management of RCMP personnel. The RCMP OIC reports to the City’s Director of Corporate Services regarding municipal employees.
Front Counter Clerk: This position provides administrative support services to employees at the Royal Canadian Mounted Police (RCMP) Detachment, and the provision of information and services to the general public. This position is responsible to assess and respond to inquiries, complaints, and requests for information and services from the general public. This involves walk-in traffic and managing the non-emergency phone lines to the RCMP detachment, processing criminal record checks and providing civilian fingerprinting services.
The Successful Candidate Will Have:
- 1-year post-secondary Business Administration Certificate or related discipline from a recognized educational institution, OR equivalent combination of education, training and experience.
- Ability to obtain and maintain an Enhanced Reliability Status (Enhanced Security Clearance)
- Sound (3-4 years) administrative experience
- Some knowledge of municipal, provincial and federal legislation relating to obtaining record suspensions for criminal records, and the creation, maintenance and disposal of files and records
- Some knowledge of related organizations (ie. ambulance services, hospitals, tow truck operators, school boards to respond to requests for information, services and complaints.
- Some awareness of relevant legislation and programs, including the Canadian Firearms Program, Municipal Bylaws, the Access to Information and Privacy Act, the Criminal Code, the Motor Vehicle Act, and the Criminal Records Act.
- Sound experience extracting detailed information from individuals, such as witnesses, victims, and complainants in order to respond to requests for service and prepare reports.
- Strong ability to research on-line and internal systems (occasionally during a crisis situation), to prioritize, transfer and relay sensitive or emergency information to police officers, support agencies, the RCMP Operational Communications Centre and where appropriate to the general public.
- Strong ability to use sound judgment and deal tactfully and diplomatically with the public in sensitive and sometimes confrontational situations
- Strong ability to deal with difficult persons and situations using tact and de-escalation
- Exceptional interpersonal, communication and conflict resolution skills
- Strong office computer skills and knowledge of computer software programs and various office equipment
- Clear and concise written and verbal communication with attention to grammar, syntax, specialized vocabulary and terminology
- Strong organizational skills
- Ability to understand technical and legal documents, City bylaws, government statutes and regulations, and explain them to the general public.
- Ability to interact with the public, community groups, and contractors, in a courteous and respectful manner.
- Ability to work effectively both independently and as part of a team
- Ability to prioritize tasks, work within deadlines and handle a high volume, high tempo workload
This is a casual, on-call position involving shifts during regular business hours, Monday to Friday. The current (2024) wage rate is $33.94 per hour; an additional 12.4% of gross wages is paid in lieu of vacation, statutory holidays and benefits.
Interested persons who meet the above qualifications and are available to respond to assignments on short notice should submit a resume outlining how they meet the qualifications, along with a covering letter, .
Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.
We thank all applicants in advance for their interest; however, only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest.
Not the right fit? Search for Casual, On jobs in Courtenay, BC
About City of Courtenay
The City of Courtenay is a culturally diverse, scenic city of approximately 24,000 people. Courtenay is located in the heart of the beautiful Comox Valley, on the east coast of Vancouver Island, within the traditional lands of the K'ómoks First Nation.