Hoskin Scientific has been around for over 75 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Reporting to: Service & Rental Manager

Summary:
The Hoskin Service Team supports a wide range of equipment covering the environmental, geotechnical and instrumentation markets. Based in our Burnaby office, your main duties will include working on a variety of equipment, effectively troubleshooting equipment independently, quoting/following up with customers and being a good representative of the company’s service efforts.

Accountabilities:

• Purpose and Values: Live and demonstrate the company's purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.

• Work safely and in alignment with all health and safety regulations

• Be knowledgeable on multiple Hoskin products. (Internal and factory training will be provided.)

• Manage and prioritize tasks in a fast-paced environment

• Perform calibrations and repairs correctly, on budget, and in a timely fashion

• Quote repairs, lead times, and terms to all customers and schedule timely follow-up

• Communicate electronically and/or via phone with Hoskin's customers and manufacturers to help troubleshoot customer's devices

• Support all product Electrical inspections

• Be a reliable service resource for external and internal customers

• Support the rental department as directed by management

• Work with our CRM program and related systems to capture customer information and service activity

• Seek new service opportunities and develop leads from our website, customer emails and phone inquiries

• Efforts are required to maintain existing business and seek new business

• Work is generally based in our Burnaby location. Some travel to customers and training will be required

• Support other offices in peak periods and for vacation and sick coverage

• Full participation in annual warehouse inventory and unit fleet counts

• Other duties as required by Hoskin management

Required Knowledge/ Skills/ Abilities:

• A post-secondary education in electronics or electronics technician/ technologist

• Strong troubleshooting skills with an ability to work through service manuals and schematics

• Possess avid knowledge of using power and hand tools

• Exhibit advanced disassembly/assembly and soldering skills

• Three to four years of industry related disciplines

• Must have excellent verbal and written communication skills in English

• Proven analytical/ problem solving solutions for the customer and the company

• Must be organized

• Must be self-motivated and able to work both independently and in a team environment to meet or exceed goals

• A positive attitude is essential

Physical Demands & Working Conditions:

• Office/ lab environment
• Full-Time in Office Monday - Friday