Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of role:

The Senior Manager – Commercial Technology Services manages all of the common and shared services across our Commercial Technology teams, specifically the development, operations, and support of our Integrations hub and managing the Solution Architecture team for all Commercial initiatives. This role works with our stakeholders within the business unit as well as the cross functional teams in Technology to deliver value through these teams for all related projects and roadmaps.

Working across functional boundaries, this leader is responsible for guiding the success of the products managed through architectural standards, security, and compliance standards, with a keen focus on the user experience for all interactions. Overall financial authority and responsibility for the Commercial Technology Services portfolio falls within scope for this role and managing the balance between cost and value is paramount to the success of this team.

Senior Managers provide the deep platform expertise needed to lead the organization and make strategic decisions. They often analyze market and competitive conditions, laying out a vision that is differentiated and delivers unique value based on customer demands. The role spans many activities from strategic to tactical and provides important cross-functional leadership — most notably between engineering, business functions, and support teams.

The successful candidate will help manage the priorities and backlog for the team and will have to integrate into our IT Leadership team quickly to help gain support for work that is aligned to the strategic objectives for the Commercial organization.

Sample technologies and processes that this leader would be responsible for include, but not limited to, API development languages and platforms, product management processes, agile development methodologies, solution and enterprise architecture practices, and project management processes.

Key deliverables / responsibilities include:

• Responsible for setting the vision and strategy for the common integrations platform leveraged by Commercial Technology delivery teams.
• Ownership of the roadmap and prioritizes building what matters most to achieve the strategic goals and initiatives behind supported products and platforms.
• Facilitate planning what their teams will deliver and the timeline for implementation.
• Responsible for defining the release process and coordinating all the activities required to bring the product to market. This involves bridging gaps between different functions within the company and aligning all the teams involved.
• In collaboration with business partners, they prioritize features by ranking them against the strategic goals and initiatives.
• Responsible for defining the requirements for each feature and the desired user experience. They work closely with engineering on the technical specifications and ensure that teams have all the information they need to deliver a complete product to market.
• Defines and maintains service levels specific to requirements of the product. This includes continuous improvement, disaster recovery, run books, security and patch compliance, and coordinating cross-functional operational teams to support these services during all operational hours up to and including 24x7.
• Provide leadership and mentorship to team resources to fulfill all elements of the product management lifecycle.
• Management of third-party vendors specific to the delivery of their products. This includes contract negotiations and renewals, service level performance adherence and improvement plans and quality.
• Accountable to ensure their products conform to all corporate compliance and regulatory governance standards. This includes a broad understanding of these standards and accountability to meet them on an ongoing basis. Standards include PCI, GDPR, SOX, etc.

First Year Deliverables:

• Establish and lead a Commercial Services pod responsible for building, supporting, and operating all integrations specific to Commercial Technology.

Experience and qualifications:

• Requires a minimum of 10+ years of related experience, or an equivalent combination of training and experience.

• Requires a Bachelor's Degree (Technical/Business/Scientific)

• Experience in Integration / Middleware technologies and platforms

• Experience in Solution Architecture, Enterprise Architecture, and Project Management methodologies

• Scrum or equivalent Agile methodology.

• Demonstrated leadership skills with experience managing large resource teams.

• Requires complex problem-solving skills and advanced interpersonal and communication skills including the ability to influence others.

• Ability to clearly articulate technical problems from a business perspective and translate business problems into a technology viewpoint.

• Strong commercial acumen including financial management, contract negotiation and vendor management are essential.

• Demonstrate a strong technical grounding to effectively manage and challenge technology teams with regards to measures of complexity and effort.

• Self-motivated and ability to work independently and cross functionally.

• Experience and demonstrated ability to create a vision, strategy and roadmap.

• Exposure to highly complex and integrated systems using enterprise class tools and methodologies.

• Strong verbal and written communication skills.

• Ability to work effectively, demonstrate flexibility and set priorities in a fast-paced environment.

• Highly motivated and collaborative individual.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know at talent@westjet.com. We encourage all qualified candidates to apply.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you’re passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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