Job Posting: Laboratory Assistant – Mobile Collections Coordinator

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Mobile Collections Coordinator?

As a Laboratory Assistant - Mobile Collections Coordinator,you are responsible for coordinating the day-to-day operations of the Mobile Collections Program which includes the coaching of staff, workflow, and client services. You will perform the duties of a Laboratory Assistant including obtaining blood samples and other specimens from patients for diagnostic testing. You also play an important role in providing customer service to create the best possible patient experience. These can be stressful situations for patients, and you need to display empathy, care, and kindness. Testing results are often critical for patients, and you are there to help and make an impact on their lives.

Status: Permanent Full-Time

Hours of Work: Mon-Fri, between 6.30am -2.30pm

Location: Leon Avenue (5N), Kelowna

Discipline: LHSC

Workstyle: 100% onsite

Internal Deadline Application Date: Monday, November 10th, 2025 at 5pm EST.

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Administration

  • Coordinate the BC Operations Mobile Collections Program

  • Sort and process patient requisitions received from physician’s offices for the Central Okanagan region

  • Organize and maintain daily scheduling of collection services

  • Planning of route according to required travel time and specimen integrity

  • Communicate with patients, caregivers, or long-term care facilities regarding collection service requirements

  • Communicate with co-workers and other departments, clinics and physicians when troubleshooting problem samples

  • Provide training and guidance for Mobile Collections Program; train and orientate new employees as required

  • Develop and maintain SOP’s relating to Mobile Collections

  Specimen Collection

  • Visit nursing homes, retirement homes and private home visits to perform venipuncture collections. Collect blood samples by venipuncture or by micro method using approved procedures

  • Collect various other specimens from patients following specified guidelines

  • Responsible for transporting and processing all samples and specimens following company and government regulations

  • Packaging specimens for delivery according to company and TDG guidelines

  • Sorting the specimens including spinning the blood, pouring-off urine and separating the specimens into different categories

  • Confirm specimen labeling is complete and accurate

  • Data entry and verify the completeness of all patient demographics and requisitions that are provincial and non- provincial

  • Routine disinfecting of work area and equipment is to be completed on a scheduled basis

  • Responsible to follow all relevant pre and/or post analytical QA protocols as described in the company QA manual

  • Ensure supplies are properly ordered and maintained and stock has not exceeded expiry date

  • Responsible to protect their Health and Safety by reporting hazards and working in compliance with standard Safe Working Practices

  • Ensure patient safety and dignity at all times

  • Maintain documentation of work-related mileage, as required, and follow Driving & Use of Company Vehicles Policy

What YOU bring to the role:

• You are CSMLS or BCSLS certified and/or a graduate of an MLA program accredited by BCSLS or equivalent awarding body (Canadian)
  • Applicants with a Bachelor degree in a related scientific discipline or nursing, or international MLA or MLT qualification, AND a minimum of 2 year patient-facing phlebotomy experience may also be considered
  • Minimum of 2 years of experience as an MLA
• You are customer-focused with a genuine care for patient’s health
• Demonstrate skill in phlebotomy, with the ability to manage anxious patients through the sample obtaining process in a pleasant, calming and reassuring manner
• Prioritize and self-manage within a deadline-oriented environment
• Be extremely detail oriented
• Proficiency in English, both written and verbal, at a level that enables you to communicate instructions, clearly and understandably, to patients
• Must have a valid driver's license and clean drivers' abstract
• Work experience in a nursing home is an asset,

Working Conditions

• Normal office environment
• Medical laboratory environment
• Mobile collections: nursing homes, retirement homes, private homes and other facilities as required
• Required walking with repetitive motions
• May sit or stand for prolonged period of time with extensive computer use
• Required to lift a maximum of 30 pounds as required
• Exposed to bio-hazardous substances, temperature differences and noise variances
• At times might require frequent standing, sitting, bending, etc.
• Carry items up and down stairs, and in and out of buildings

The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.