Req ID: 27007
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 09/08/2025

Job Summary

The City of Mississauga is looking for an Infor Technology Specialist/Analyst to join our Infor Public Sector (IPS) project team. Reporting to the IT Digital Services Manager, you will be working with a project team, supporting IT team members and interacting with business units to implement the Infor Public sector mobile work order solution. This will include analysing business processes, gathering requirements, producing as-is and future state workflows, writing test cases, user documentation and end user training.

Duties and Responsibilities

• Working collaboratively with clients to assess and document client business requirements, impact analysis, system compliance; provide input and/or, test, conversion, implementation, and contingency plans
• Prepare test cases; develop Infor proof of concepts and support applications using Infor Public Sector application configuration tools; prepare various types of documentation including client instructions, operating and support level agreements; prepare training materials and train clients on use of Infor Public Sector based systems or supporting technologies
• Perform configuration, support, and enhancements to Infor and related systems; engage Infor help desk as required to resolve system issues; maintain and upgrade skills in relation to new technology.
• Potential to write business process validation formulas using VB.Net.
• Perform development duties in accordance with City Standards and Procedures for systems development.
• Perform other duties as assigned.

Skills and Qualifications

• Post-secondary school graduate in IT or a related discipline with a minimum 3 years of related work experience in an Information Technology environment, or an equivalent combination of education and experience.
• Demonstrated public sector competency in re-engineering of business processes, benchmarking, and performance metrics using the Infor Public Sector application is preferred.
• CBAP, CAPM, CCBA, or other business analysis designation is preferred.
• Experience with software lifecycle development methodologies in facilitation, presentation and documentation of technical and end-user requirements, business process specification, report development, application support & maintenance, development & execution of quality assurance plans, in accordance with recognised best practices (BABOK) is preferred.
• Excellent computer skills in using MS Visio, PowerPoint, Crystal Reports, Power BI, MS Office applications.
• Experience with SQL Server and writing SQL queries for troubleshooting and data analysis.
• Experience with VB.Net for writing business validation rules.
• Knowledge of Infor work order management, asset management, customer service management (CRM), permitting, citizen facing systems, and project management is an asset.
• Strong knowledge of Asset Management in GIS and ERP systems is an asset.
• Ability to self-manage, plan, and organise responses to multiple tasks simultaneously for client support for all aspects of system functionality.
• Ability to communicate effectively (oral and written) with a diverse group of executives, managers, stakeholders, and external business partners.
• Commitment to service excellence and total quality is essential.
• Ability to see the bigger picture and differing perspectives; to compromise, to unlearn, to balance competing priorities, and to prioritise the client need.
• Desire for continuous improvement; always be learning and seeking improvement, avoid change aversion and excessive conservatism.

Hourly Rate/Salary: $ 89,464.00 - $ 119,286.00
Hours of Work: 35
Work Location: Civic Centre, 300 City Centre Drive, Mississauga - Hybrid office environment with regular attendance at City Hall as per City policy (onsite presence 3 days a week)
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Data Flow Insights
Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to recruitment.accommodation@mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.